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If you are not familiar with some of the terms or phrases on your Black Hills Energy bill, check out the list below. Can't find what you're looking for? Simply call our Customer Service Center 24 hours a day, 7 days a week at 1-888-890-5554.

Term	Definition
Amount Due Now	The Amount due on your next payment.
Ampere (AMP)	A unit of measurement that tells how much electricity flows through a conductor. Amps = watts divided by volts. On a 120-volt systems, 12 100-watt bulbs draw 10 amps of electric current
Auto Bank Transfer (date)	This appears on your bill if you are signed up for our CheckLINE program. This is the date your payment will be automatically transferred from your bank account to pay your energy bill.
Billing Date	The date the bill was created and printed.
Btu (British Thermal Unit)	The amount of energy needed to raise the temperature of one pound of water one degree Fahrenheit. A kitchen match has about one Btu of energy.
Btu Factor	The standard for measuring a quantity of heat energy. This factor may vary slightly from month to month.
CCF	A unit of measurement, usually for natural gas. One CCF = 100 cubic feet.
Current Charges	A total of the natural gas or electric charges for the account for the current month. If there are multiple service addresses or meters related to this account, this amount is a sum of all of the charges.
Customer Charge	A fixed monthly charge to cover part of the expenses incurred to deliver energy to your home or business.
Deposit	The deposit amount that Black Hills Energy has received from you, if applicable.
EFT/CheckLINE/Automatic Bank Transfer	This appears on your bill if you participate in our CheckLINE program, which automatically transfers your payment from your bank account on the payment due date.
Fees and Adjustments	Any fees or adjustments applied to your account since the last bill was printed
Gas Pressure Factor	This factor adjusts the meter reading to compensate for the delivery pressure of natural gas.
Interest on Dept Refunded to Account	If you have a deposit on hand with us, you earn interest on the deposit until it is refunded to you. Interest is credited to your account annually as an adjustment.
kW	A unit of electrical power equal to 1,000 watts.
kWh (Kilowatt Hour)	The basic unit for pricing electricity. A kilowatt-hour is equivalent to one kilowatt of power used for one hour. One kWh equals 1,000 watt-hours and is the equivalent of 3,412 Btu’s of energy.
Mcf	One thousand cubic feet, generally of natural gas.
Meter Read	The reading from your meter for the current month and the reading for the previous month. The difference is used to calculate your energy usage for the month.
MMBtu	One million Btu’s. It is equal to approximately 1,000 cubic feet of natural gas — enough energy to bring 800 gallons of water to a boil, or heat up 12,800 cups of coffee.
Monthly Budget Amount	This is the amount of your payment due if you are signed up for our StreamLINE program.
New Account Balance	The new total for all charges due on your account. It is the sum of your Previous Account Balance and all new charges for the current month.
Payments Received	Payments received and credited to your account since the last bill was printed
Please Pay By/Payment Due Date	The date your next payment is due.
Previous Account Balance	The ending balance on your account from the last billing period. This was the New Account Balance amount on your previous month’s bill.
StreamLINE/Budget Billing	This appears on your bill if you are signed up for our Budget Billing program, which divides your annual energy consumption into even monthly payments. Your payment amount appears as the Monthly Budget Amount.
Supply Cost/ PGA, GCR, ECA, ICA	This may appear on your bill if there was an adjustment or rate change due to additional costs for purchasing energy from suppliers. You may see it on your bill as PGA, GCR, ECA or ICA, depending on which state you live in.
Therm	A unit of heating value equal to 100,000 Btu’s.
Watt	The basic unit for measuring volume of electricity. Technically, it’s the power produced by a current of one ampere across a potential difference of one volt.

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