Managing Natural Gas Bills

Black Hills Energy offers many programs to help customers manage energy bills, including:

Budget Billing: Our Budget Billing level payment plan is a payment option that takes seasonal peaks out of the customer natural gas bill for a more even monthly payment. This is a free service for residential customers. The customer monthly balance is calculated based on the average of the previous 12 months' actual bills.

Energy Assistance: Black Hills Cares, an energy assistance program offered through Black Hills Energy, helps customers in need pay their energy-related expenses. Contributions to Black Hills Cares are matched dollar-for-dollar by Black Hills, and funds are distributed by local assistance agencies to help qualified customers pay energy-related expenses. In Iowa, funds are distributed through Iowa Community Action Association.

Low Income Home Energy Assistance Program (LIHEAP): LIHEAP is a federally funded program to aid qualifying low-income households pay their residential heating costs for the winter heating season. Customers having trouble paying their bills are encouraged to contact us at our 24/7 customer service number (1-888-890-5554) to discuss payment arrangements.

Energy Efficiency Programs: Black Hills Energy offers energy efficiency programs to help residential and non-residential customers increase their efficiency, thereby lowering energy usage, which can translate to lower utility bills. There are several rebates and incentives available for customers that increase the efficiency of their home or office, including for installing programmable thermostats, high-efficiency heaters and weather-stripping. Customers are encouraged to read more about available energy efficiency programs on our Website at www.BHEhowto.com.

Customers having trouble paying their bills are encouraged to contact us at our 24/7 customer service number (1-888-890-5554) as soon as they think they may be experiencing financial difficulties to discuss payment arrangements.

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