Rapid City, S.D. – June 3, 2017 — Black Hills Energy has received customer reports of late bill payment scams. An attempted scam has been reported by Black Hills Energy customers, with customers being told that they are past due on their account not paid and payment is due immediately.
Black Hills Energy urges customers with concerns about anyone claiming to represent a company to call local law enforcement or the number listed on the utility’s bill or website. Black Hills Energy’s customer service associates can be reached at 888-890-5554.
We strongly suggest that you call us to verify the legitimacy of requests for payment history, amounts due or whether an employee was dispatched to your location. Payment options and account access also are available at www.blackhillsenergy.com.
If someone approaches your home, Black Hills Energy employees carry a company-issued photo ID and drive logoed vehicles. Employees will gladly wait outside while you call the company to verify their identity.
“If your account is at risk of service disconnection, we will issue advance written notices by mail,” said Mutch Usera, sr. program manager of Community Affairs for South Dakota at Black Hills Energy. “We also apply bill credits to account for overpayments.”
Individuals claiming ties to the utility may threaten to disconnect service if they are not paid immediately, or say the customer has overpaid and must provide personal bank account or credit card information to get a refund.
Perpetrators are getting more sophisticated, manipulating caller ID or leaving a call-back number with a recording that mimics a utility’s phone system message and options.
“Do not give in to a high-pressure caller seeking personal information,” Usera said. “Do not provide personal information or account numbers during an unsolicited phone call, and never allow anyone claiming to be a company representative into your home without a scheduled appointment or company-verified identity.”