Black Hills Energy would like to get your feedback on the energy evaluation you recently received. Please assist us by completing this short survey.
You can access the survey by inserting your information, we use this information only to track responses so we can minimize the questions we ask you.
Your responses will be kept confidential by Black Hills Energy.
*Fields with an asterick are required
* Black Hills Energy Account # :
* Customer Name:
Company Name (if applicable):
* Address:
* City:
* State: Colorado Iowa
* Zip Code:
* How did you first learn about the energy evaluations offered by Black Hills Energy? Bill Board Door Hanger Event Flyer (Utility or Retail) Newspaper Article Print Ad Radio Referral by Contractor/dealer/installer Referral by Family/friend/co-worker Referral by Utility employee Referral by Other Utility Bill Insert Utility E-Mail Utility Website Other
Please Explain:
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What most interested you about the energy evaluation?
To save energy Reduce energy bill Evaluation was free or low cost Protecting the environment Improved home/building comfort Increased home/building value Assured of high-quality equipment/services The program was recommended to me by a contractor I trust The program was recommended to me by Black Hills Energy Someone I know had a positive experience with the program Curious about home's efficiency Needed new equipment Civic responsibility Other
Specify:
On a scale of 1 to 5, where 1 is not at all satisfied and 5 is very satisfied, how satisfied were you with the following aspects of the energy evaluation?
Did the energy evaluation address the issues that motivated you to participate in the first place?
Yes No
What comments or suggestions do you have on this program?
Have you already, or do you plan on installing any energy efficient equipment suggested in the evaluation report? If so, what, if no, why not?
Have you recommended the energy evaluation to a friend or family member?
What benefits, if any, have you or your household received from participating in the energy evaluation?
I learned to change energy using behaviors / save energy I am able to share what I learned with others I installed more energy saving items on my own I reduced my energy use I saved money on energy bills No benefits Other
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On a scale of 1 to 5, where 1 is very dissatisfied and 5 is very satisfied, how satisfied are you with the service you are receiving from Black Hills Energy?
1 - Very dissatisfied 2 3 4 5 - Very satisfied
Why did you give Black Hills Energy that rating?
My experience with the energy evaluation has (choose from below) my satisfaction with Black Hills Energy.
greatly improved somewhat improved made no difference somewhat decreased greatly decreased
Have you ever visited the Black Hills Energy (www.blackhillsenergy.com) website or the Black Hills Energy Efficiency (www.BHEHowto.com) website for energy efficiency information?
Yes - blackhillsenergy.com Yes - BHEHowto.com Yes - both Neither Do not have Internet Access
Were you able to find what you were looking for on www.blackhillsenergy.com?
Yes No Don't Know
Please explain (What couldn't you find?):
Were you able to find what you were looking for on www.BHEHowto.com?
Please rate the usefulness of www.BHEHowto.com using a scale of one to five, where one is "not at all useful" and five is "very useful".
How many times have you visited the www.BHEHowto.com in the last 12 months?
What types of additional information would you like on the www.BHEHowto.com website?
Finally, we would like to better understand your household/business.
Do you own your home/business or are you renting?
Own Rent/lease
Please indicate in which age category you belong
Under 25 25 to 34 35 to 44 45 to 54 55 to 64 65 to 74 75 or over I'd prefer not to say
Please indicate which education category best describes the highest grade in school you completed.
8th grade or less Some high school Completed high school Some college Completed college Graduate studies or advanced degree I'd prefer not to say
The following question is for statistical purposes only. Your response will be kept strictly confidential.
Please check the category that includes your total household/business income before taxes for the last year.
Less than $20,000 $20,000 to less than $40,000 $40,000 to less than $75,000 $75,000 to $125,000 Over $125,000 Don't know I'd prefer not to say
How many years have you lived or occupied space at your current address?
1 year or less 2 to 5 years 6 to 9 years 10 to 20 years More than 20 years Don't know I'd prefer not to say
