Skip to main content
Bill questions

How do I find my balance due and due date?

Log in to your account, and you'll see your "Account Summary" page. This page contains a summary of your last bill as well as a link to a PDF copy of your actual bill.

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

I have a credit on my bill. How do I get a refund?

If your account is no longer active, we’ll automatically send you a check. You’ll probably have to wait about 21 days after we received your last payment. If your account is still active, we’ll apply the credit toward next bill.

For prompt delivery of your refund check, make sure to verify or update your mailing address through your online profile. Just log in to your account, and click on “Mailing Address” in the “Profile” section of your account maintenance and you’ll see the mailing address on file. If the address is not correct, enter your new address, and click “Save.”

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

How can I get a copy of my bill? How about previous bills?

Log in to your account, and you’ll see your “Account Summary” page. This page contains a link to a PDF copy of your most recent bill. For access to PDF copies of your previous bills, click on “Your Bill,” then click on the “Bill & Notice History” link. From there, you’ll be able to view, print or save the files.

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

How do I get a copy of my billing history for last year for my taxes?

Log in to your account and click on “Your Bill” and then on “Bill & Notice History

  1. If you simply need a listing of the total amount billed each month, this page contains the bill date and amount billed. Print this page for your records.
  2. If you need the details of each bill amount, click on the bill date to display the PDF copy of each bill, which contains a full breakdown of the billed amount. Print or save the PDF files for your records.

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

Did you receive my latest payment? Can I see a history of my payments?

Log into your account, click “Your Bill” and then “Payment History." This page displays up to 18 months of your payment history.

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

How can I get more time or help to pay my bill? (arrangements and energy assistance)

More time: Log in to your account, and click on “Payment Arrangements” If you are eligible for an extension of your due date, the available option will be displayed. If you already have a scheduled payment arrangement, the terms will be displayed here. If you need further assistance, please call our customer service department at 888-890-5554.

Help: Visit our  page to see what options for financial assistance are available in your area.

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

If I have already received an extension for my payment, how do I check on the amount due and the date?

We’ll include the terms of your extension with the amount due and due date of your bills generated after the extension. So, if you received an extension before your most recent bill generated, log in to your account and refer to the amount due and due date on your bill under “Account Summary.” If you received an extension after your most recent bill generated, log in to your account and refer to the “Payment Arrangements” link to view the terms of your extension. If you need further assistance, please call our customer service department at 888-890-5554.

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

How do I set up an automatic payment monthly?

Log in to your account, and click “Enroll" in the "Automatic Bank Transfer" section. Populate the form, and click “Enroll.” After you’ve enrolled, you’ll be able to make changes to or stop your automatic payment at any time online.

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

How do I make changes to or stop my automatic payment

Log in to your account and click “Change” or “Stop” in the “Automatic Bank Transfer” section. Follow the on-screen instructions to make the necessary changes.

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

My payment is being returned by my bank. What do I need to do?

Your returned payment will be assessed a non-sufficient funds fee, in keeping with the regulations that your state regulatory body approved. For more information, check out the approved rules and regulations document located in our  section.

To make restitution on this payment plus the fee, visit our Pay a Bill page for details. Note: If you have two returned payments within a six-month period, you’ll need to make payments by cash, cashier’s check or money order for a year.

How do I change my mailing address?

Log in to your account, and click on “Mailing Address.” The mailing address we currently have on file will be displayed. To update this information, just fill out the fields below your current mailing address, and click “Save.”

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

How do I update my telephone number?

Log in to your account, and click on “Account Owner Info.” The telephone number(s) we currently have on file will be displayed. To update this information, just fill out the fields below your current mailing address, and click “Save.”  You can switch between account owners with the drop down.

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

How do I update my email address and get notifications emailed to me about my bill?

If you are already enrolled in eBill and need to update the email address where your bill notifications are delivered, log in to your account, and click on “Change eBill Email Address.” Enter your email address, and click “Confirm.” From there, we’ll send you a confirmation message to your updated email address. Click on the link in the email to successfully complete your update.

If you want to sign up for eBill, log in to your account, and click on “Enroll in eBill.” Make sure to enter your preferred email address, and click “Confirm Email.” We’ll send you a confirmation message that contains a link to finish your eBill enrollment.

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

I have an old bill that is outstanding. What are my options for payments?

Please visit our Pay a Bill page for details about all of our payment options. If you need help with the total amount due or if you are trying to make a payment to arrange for your service to be reconnected, please call customer service at 888-890-5554. If you have received a notice from a collection agency, please contact them directly to make your payment.

How many days do I have to pay my bill?

Your due date will always be printed on your bill, and if you are an eBill customer, your due date is included in the notification you get when you have a new bill available. The regulatory body in your state has approved these time frames. For more information, check out the approved rules and regulations document located in the  section.

Can I change my due date?

Due dates on your monthly bill will vary slightly each month in order to comply with utility billing regulations. If you need a temporary extension or a permanent change in your due date, here is how we can help:

  • If you can’t make your payment by the due date and need a temporary extension to pay your bill, log in to your account and click on “Payment Arrangements.” If you are eligible for an extension of your due date, you’ll see the available option. If you already have a scheduled payment arrangement, the terms will be displayed here. If you need more help, please call our customer service department at 888-890-5554.
  • If your bill is consistently due on a date that doesn’t fit with your income availability, please contact our customer service department at 888-890-5554 so we can help you out while still complying with our utility billing regulations. If you need additional assistance to pay your bill, visit our page to see what options for financial assistance are available in your area.

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

When am I going to be shut off for late bills?

If your account has a past-due balance and your service is scheduled to be disconnected because you haven't paid, we’ll have sent you a disconnection notice in the mail; however, a copy of this notice is also available online. Log in to your account and click on “Bill and Notice History.” A PDF copy of the disconnection notice will be available at the bottom of this page for you to view, save or print.

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

Why do my rates increase?

There are a lot of factors that affect your rates. Visit our How Rates are Set page to learn more.

Where do I find information about my rates?

Visit our rates page to learn more about the rates in your area.

How do I receive a paperless bill (eBill)?

Log in to your account, and click on “Enroll in eBill.” Make sure you’ve entered your preferred email address, and click “Confirm Email.” You’ll be emailed a confirmation message that contains a link to click to finish your eBill enrollment.

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

How can I save money on my bill? Do you have any energy-saving tips for me?

We offer a lot of topics and resources to help you reduce how much energy you use and thus, save money. Click on  in the left-hand navigation. You’ll find several sections with valuable information, including a section specifically for energy-saving tips.

What do all the different terms and charges on my bill mean?

Utility terms can be confusing, so we’ve tried to simplify them. Check out the understand your bill page for help.

What are all the different payment options available? Where can I pay?

Visit our Pay a Bill page to learn more about all of our payment options. To make it easier, we’ve made this accessible at the top of every page on our site.

I noticed the QR code on my bill to make a payment; when can I learn more before I use it?

Visit our Pay By Mobile Device page for more information on the QR Code payment option. Visit the Pay a Bill page for all our available payment options.

Do you offer a program to help keep my monthly bills more stable from month to month?

Our Budget Billing program lets you average out the cost of your energy usage during the entire year so you don’t have to pay more during seasons when your energy usage is probably higher. Visit our Budget Billing page to learn more or to sign up.