Building a new home? Or maybe you’d just like to know what heating, cooling and lighting options are available to you? We’ve got the low down on the info you want.
If you've purchased or sold a new rental property recently, there's some paperwork we need you to fill out.
You’ve probably unpacked a few boxes (OK, more than a few) and are starting to enjoy your new home. Here are all the things you can do to set yourself up for success.
This booklet answers many questions customers have concerning our rules and regulations, and it provides information on the many services we offer.
We recognize that there are times when you might face challenges paying your bills. We want to make sure that we leave no stone unturned in assisting you with keeping your service connected.
The Black Hills Energy Assistance Program (BHEAP) provides bill-payment assistance for income-qualified customers.
Who doesn't love getting money back? If you've received a letter with a notice that we are holding unclaimed funds for a refund check, you can claim your refund here.
We're adjusting customer bills for July 2017 with a Gas Delivery Credit Adjustment.
If you’re a “farm tap” customer, you get natural gas from a pipeline that runs on or near your property. You can read more about your responsibilities as a farm tap customer here.
Not sure how to read your digital or analog meter? We'll show you how here.
Need to complete and send a form to our customer service department? Here you'll find a list of our most common forms.
Compare electric operational cost savings of specific water heaters and heating and cooling systems in your home with our free heat loss analysis.
Iowa law provides disconnection protection to any household where the head of household is militarily deployed.
Large volume customers in Arkansas can buy natural gas from a marketer on our pipeline system.
Non-residential Black Hills Energy customers in Kansas can buy natural gas from a marketer on our pipeline system.
We take pride in providing you safe and reliable service. To make sure we continue to safely operate our electric system, we will exchange electric meters in South Dakota and Wyoming. There is no charge for this service and there is nothing wrong with your current meter.
The Energy Efficiency Cost Recovery or EECR charge was previously bundled into your base rate, but as of January 1, 2019, state legislation requires Iowa utilities to list the EECR as a separate line item in customer bills.
We’re happy to pass the savings from the federal corporate tax rate reduction on to our customers. Lower taxes lead to a lower cost of delivering energy, which means savings for you now and in the future.