If you're experiencing a power outage, click the button below to report and monitor your outage.
Electric safety during storms
In the event of an extended electric outage, we work with local news agencies to keep you informed about service restoration. If an electrical service interruption occurs, we will make every effort to restore your power as quickly as possible.
In the event of a power outage, follow these guidelines to stay safe:
- Never touch or attempt to pick up a fallen power line, and keep children and pets away. Assume any downed power line is energized. If you see a downed power line, call our emergency number 800-694-8989 or 911 immediately.
- Prepare for an outage by setting up an emergency drawer or kit that’s easy to access, even in the dark. Stock it with fresh batteries, a battery-powered radio and a flashlight. Avoid using candles, lanterns or oil lamps because of the fire risk.
- Unplug sensitive computer and electronic equipment or protect them with a high-quality surge protector.
- Do not open your refrigerator or freezer more than necessary. Undisturbed food will remain frozen in most freezers for 12 to 48 hours.
- Do not use charcoal grills to heat your home or cook indoors. Dangerous carbon monoxide fumes can build up and cause injury or death.
- If you use a portable generator, follow the manufacturer's safety and operating guidelines. Be sure to operate the generator in a well-ventilated area. Never operate it indoors or in your garage. Again, dangerous carbon monoxide fumes can build up and cause injury or death.
How we prepared for the storm
We declared a major event on Wednesday, March 13, due to high winds across our service territory. We are prepared and responding to outages caused by high winds impacting service territories. If an electrical service interruption occurs, Black Hills Energy will make every effort to restore power as quickly as possible.
Early this week, we put into motion our Major Event and Incident Response plan. This includes setting up an incident command, requesting multi-state mutual aid for electric crews with existing contractors (if needed), and having available ready response teams to address: logistics, intelligence, operations, communications and future planning which includes adequate generation resources and real-time contingency analysis.
Since early morning on March 13, reliability issues in the Denver and Colorado Springs areas caused several flickers on our system due to the nature of the interconnected electrical system across the larger energy grid.
Other utilities have requested mutual aid assistance from Black Hills Energy crews to help with their reliability issues, however, our crews will stay focused on the southern Colorado system to ensure ample support is available to address outages that could grow as the wind significantly picks up.
As the homeowner, you’re responsible for maintaining your home’s service mast. Learn more about maintaining and repairing your service mast.