Iowa has experienced a number of weather-related issues this spring. Whether you've been affected by blizzards or flooding, we want to remind you about important natural gas safety information.
Natural gas safety during winter storms
Snow and ice buildup on your natural gas meter can create a safety hazard and even cut off the flow of natural gas to your heating equipment and appliances. To avoid trouble, gently remove snow and ice from on and around the meter with your hands or a broom.
Gas meters and regulators are durable and designed with the weather in mind, but a coating of ice or snow could cause a loss of service and become a critical safety issue. If at all possible, remove the snow before it has a chance to freeze.
Watch the video below for more information about how to keep your meter clear and safe.
NATURAL GAS SAFETY DURING FLOODING
We've activated our emergency response plan and are working with public officials and agencies regarding flooding in Hamburg, Iowa. At this time, approximately 550 customers have been effected. The hospital is served from a separate line and is not impacted. We continue to address the situation and are working with community officials on a restoration plan. Further updates will be provided regularly through local media.
“Flooding presents the risk of natural gas leaks when equipment or appliances are submerged and pilot lights go out,” said Wes Ashton, Black Hills Energy’s Director of operations for Iowa gas.
“Safety is always our first concern, and due to the intense flooding we have had to shut down the natural gas system to the community of Hamburg to protect our customers.”
FOLLOW THESE IMPORTANT SAFETY REMINDERS
- If you have concerns with water coming in your home or basement, or if you're evacuating, call our emergency line at 800-694-8989 to have your gas service shut off.
- If you smell natural gas, get everyone out of the building or area immediately. Don’t touch any electrical switches or raise any windows on the way out. Doing so can create a spark of static electricity that could ignite a gas leak. Don’t use a phone within the immediate location – use a neighbor’s phone or a cell phone safely away from the building or area to call 911 or our emergency line at 800-694-8989.
- If it appears flood waters may have reached the natural gas meter or the meter has been impacted in anyway by flood waters, customers need to contact Black Hills Energy’s emergency response line at 800-694-8989.
- Floodwaters carry silt and other contaminants that could damage air conditioners, natural gas meters and appliances, including water heaters and furnaces. When returning to a home or business once floodwaters recede, call Black Hills Energy to have gas service restored. We'll inspect the metering equipment prior to restoring gas service. It's also a good idea to call an appliance repair professional to inspect natural gas appliances.
If you have questions or concerns, contact us.