PUEBLO, CO – February 1, 2017 — Black Hills Energy has received customer reports of burglaries by individuals posing as Black Hills Energy employees who told residents they needed to check electrical equipment in or around their home.
Black Hills Energy employees wear shirts with a Black Hills logo and are required to carry a company-issued photo ID. They also drive Black Hills Energy-identified vehicles. If you do not have a scheduled appointment or known concern, or question the identity of someone claiming to represent the company, do not let them enter your property.
First, call Black Hills Energy’s 24-hour emergency line at 800-694-8989 to verify employment. Employees will gladly wait outside while you call the company to verify their identity. An immediate call to local law enforcement is also an option.
Additionally, you can call Black Hills Energy to confirm your personal billing information, including the amount due and payment history. Do not give account information to someone you aren’t certain is a Black Hills employee.
- Don’t give in to a high-pressure call seeking personal information. If someone calls claiming to represent your local utility and they demand immediate payment or personal information, hang up and call the customer service number on your utility bill.
- Call your utility using the number on your bill or the company’s website to verify the status of your account or whether an employee was dispatched to your location. Payment options and account access also are available at www.blackhillsenergy.com.
- Do not provide your Social Security number, credit card numbers or bank account information to anyone during an unsolicited phone call or an unannounced visit.