Pueblo, CO., April 14, 2017 — Black Hills Energy has received a scam report involving unknown parties who are targeting local businesses in the Pueblo area.
Black Hills Energy business customers have reported receiving calls today where the caller identified himself as Black Hills Energy employee and told the customer they were behind on their utility bills and their service would be shut off today. The customer was given a number to call and told they could only make their payment via the telephone. The number directs them to an automated system that answers as Black Hills Energy and gives them options to report an outage, pay online or talk to a customer service representative.
If Black Hills Energy customers have concerns about anyone claiming to represent the company, an immediate call to local law enforcement is always a good option. Additionally, customers can call the utility’s toll-free, 24-hour emergency line at 888-890-5554. Black Hills Energy can confirm the legitimacy of the claim and can also confirm billing information, including the amount due and payment history, and whether an employee was dispatched to your location.
Additional tips to avoid falling prey to scammers include:
- Don’t give in to a high-pressure call seeking personal information. If someone calls claiming to represent your local utility and they demand immediate payment or personal information, hang up and call the customer service number on your utility bill.
- Call your utility using the number on your bill or the company’s website to verify the status of your account or whether an employee was dispatched to your location. Payment options and account access also are available at www.blackhillsenergy.com.
- Do not provide your Social Security number, credit card numbers or bank account information to anyone during an unsolicited phone call or an unannounced visit.
- Never allow anyone representing a utility into your home or business unless you have scheduled an appointment or are aware of a confirmed problem. Any time a utility employee arrives at your door, require the employee to produce proper identification, and do not hesitate to confirm the visit with the utility company via a phone call before permitting access to your property.