Jan. 30, 2019, 2:20 p.m. CT Update — Our technicians have completed their door-to-door relights for customers who were home. Any customers whose service is still off can call 888-890-5554 to have a technician sent to their business or residence.
Jan. 29, 2019, 10:55 p.m. CT Update — We have completed our repairs and customer relights have begun. As a reminder, Black Hills Energy technicians will be going door-to-door to relight each customer whose gas was turned off.
Customers can call 888-890-5554 for assistance with any natural gas service issues.
Jan. 29, 2019, 9:15 p.m. CT Update — Customer turn-offs are complete and our technicians continue to work on repairs.
Fayetteville, Ark. — January 29, 2019 — We're responding to a damaged gas line near the 1200 block of James Avenue in Fayetteville, Arkansas. Service has been temporarily interrupted for approximately 150 Black Hills Energy customers.
Our technicians are working to safely make repairs and restore service as soon as possible. Technicians will be going house-to-house to turn off the approximately 150 affected gas meters in the area. After making repairs Black Hills Energy crews will then go door-to-door to relight pilot lights. At locations where no one is home or the business is closed, our employees will leave a tag on the door, notifying the customer that the natural gas has been shut off and to call the company to have it turned back on.
Repairs are estimated to be complete within four to six hours, and further updates on service restoration will be provided as they become available.
It is extremely important that customers do not attempt to re-light their own pilot lights on their furnaces or water heaters. Customers can call 888-890-5554 for assistance with any natural gas service issues.
If any customer smells natural gas, they should leave their home immediately and call 911 and then Black Hills Energy’s emergency service line from a neighbor’s home or from a cell phone at 800-694-8989. You can find more information about what to do when you smell natural gas here.