06/20/2019 Update: Black Hills Energy crews in Bentonville continue to work on replacing the section of line that was damaged by a nearby lightning strike on Sunday. Crews expect to have gas service restored for some customers by the end of today, and estimate service will be restored for the remaining customers on Wednesday. Black Hills Energy technicians will continue to communicate directly with customers regarding their service restoration. A portion of SE 2nd Street remains closed, and drivers are asked to use caution in the area and observe all signs and barricades.
Update: Black Hills Energy crews in Bentonville have retired a section of main line near SE 2nd and B Streets that was damaged when lightning struck a nearby tree earlier today. Gas service has been interrupted for approximately 15 customers served by this line and will remain off until repairs are made.
Crews will be working tomorrow to replace the section of damaged line and restore service as safely and quickly as possible. A portion of SE 2nd Street will remain closed until repairs have been completed.
If you smell natural gas, leave the area immediately and call 911 and then Black Hills Energy’s emergency service line from a neighbor’s home or from a cell phone at 800-694-8989.
Bentonville, Arkansas – June 23, 2019 — Black Hills Energy is responding to a reported gas leak in the area of SE 2nd and B Streets in downtown Bentonville, Arkansas. Technicians are working to secure the area before making repairs.
A section of SE 2nd Street will be closed while repairs are being made. Service may be temporarily interrupted for 20-25 customers. Technicians will be going house to house to notify any affected customers in the area. After making repairs Black Hills Energy crews will then go door to door to relight pilot lights.
At locations where no one is home or the business is closed, employees will leave a tag on the door, notifying the customer that the natural gas has been shut off and to call the company to have it turned back on. Repairs may take up to 24 hours and updates will be provided as more information becomes available.
It is extremely important that customers do not attempt to re-light their own pilot lights on their furnaces or water heaters. Customers can call 888-890-5554 for assistance with any natural gas service issues.
ANYONE WHO SUSPECTS A NATURAL GAS LEAK SHOULD:
- Leave the building or area immediately and tell others to leave too. Alert neighbors.
- From a safe distance, call 911 and Black Hills Energy’s emergency number: 800-694-8989. Never assume someone else has reported a natural gas leak.
- On the way out, do not flip light switches, open windows, ignite a flame, use a cell phone or other electronics that could cause a spark of static electricity
- Never attempt to repair a natural gas leak and do not attempt to turn natural gas valves on or off.
- Wait for Black Hills Energy and other emergency responders to give the all-clear before acting further.
- Click here to learn more on what to do when you smell natural gas.