We periodically revise our emergency response plan and operations and maintenance plan to keep them current and provide necessary training to employees and emergency response officials.
We work closely with emergency responders and local officials to prevent and prepare for emergencies. We hold meetings with the Arkansas Regulatory Partnership Program, which provides safety information and proper procedures to firefighters and other local and state emergency response officials.
If you are an emergency responder and would like more information about the ARPP and upcoming meetings, visit www.arpp.info.
Annual home safety checks
Properly adjusted gas appliances used with adequate combustion air create the same simple by-products as humans do when we breathe: carbon dioxide and water vapor. Natural gas itself is nontoxic.
The potential danger comes from the incomplete combustion of natural gas, which can produce carbon monoxide.
If you smell any unusual odor and can't immediately identify and remedy the source, get yourself and others out of the area and call us for help. We recommend that you have your gas-burning appliances inspected annually by a professional.
Pipeline purpose and reliability
We operate thousands of miles of pipeline to gather, transport and distribute natural gas to hundreds of thousands of customers throughout our service territory.
These pipeline systems operate quietly and safely in neighborhoods and rural areas to provide reliable natural gas service to residential, commercial and industrial customers.
The natural gas industry works closely with and is regulated by the U.S. Department of Transportation. We construct and maintain our pipeline system to the standards these regulatory agencies have established.
Pipeline location and pipeline markers
Natural gas pipelines may be anywhere. To meet customers’ energy needs, pipelines may cross pastures, subdivisions, parks, golf courses, streets and highways. In many cases, pipelines that were constructed many years ago are now in the middle of developed areas.
One of the greatest challenges to pipeline safety is damage caused by excavation, construction, farming, and homeowner construction and maintenance. Pipeline warning signs are meant to educate the public about the general location of natural gas pipelines and provide our contact information to the public. Please remember these signs may not always be present due to vandalism, theft or other damage.
Before beginning any excavation project, call 811.