Iowa Comfort Plan
The Service Guard Comfort Plan provides your family the carefree coverage you depend on. With one affordable monthly plan, you get access to local appliance professionals who provide real care and real protection.
Customize your coverage
Choose the appliances that fit your budget with the Comfort Plan. Bundle them together or customize your plan a la carte.
Add-on or a la carte price
- Air conditioner/heat pump: $10.99
- Furnace or boiler (natural gas): $9.99
- Range: $4.49
- Tank-style or tankless water heater: $7.49
- Annual furnace or AC/heat pump inspection: $9.99
- Refrigerator: $8.49
- Clothes washer: $7.49
- Clothes dryer: $7.49
- Standalone freezer: $6.99
- Dishwasher: $7.99
Save with a Service Guard Comfort Plan
For $27.99/month you get:
Comfort Key
- Tank-style or tankless water heater
- Refrigerator
- Range
- Clothes washer
- Clothes dryer
For $37.99/month you get:
Comfort Complete
- Furnace or boiler (natural gas)
- Air conditioner/heat pump
- Range
- Tank-style or tankless water heater
- Refrigerator
- Clothes washer
- Clothes dryer
Already covered?
Terms and conditions
- Iowa: Comfort Key, Comfort Complete, Comfort A La Carte
- Iowa: Replacement coverage for Comfort Key, Comfort Complete
- Updated Spanish versions coming soon.
For any questions or support, please call 888-890-5554.
Frequently asked questions
What appliances do you repair?
We work on gas or electric appliances, with the exception that we only work on natural gas boilers.
The Comfort Complete Plan covers these appliances:
- Furnace or boiler (natural gas)
- Central air conditioner or air-to-air heat pump (electric)
- Range, oven or cooktop
- Tank-style or tankless water heater
- Refrigerator
- Clothes washer
- Clothes dryer
The Comfort Key Plan covers these appliances:
- Refrigerator
- Clothes washer
- Clothes dryer
- Range, oven or cooktop
- Tank-style or tankless water heater
How do I request appliance repair service?
Our Black Hills Energy contact center staff offers a couple of ways to schedule a repair for Service Guard customers:
- Login or setup your online energy profile in the customer portal. You can schedule repair orders and manage your plan there.
- Call us at your convenience, we answer 24/7 at 888-890-5554.
Who will answer when I call?
Black Hills Energy customer service agents are here to help 24/7. Our contact centers are in Rapid City, South Dakota, and in Fayetteville, Arkansas. Whether the voice on the other end answers with a friendly southern drawl or is midwestern nice, you can rest assured that they are part of our Black Hills Energy family and ready to answer your questions.
What should I expect when scheduling a repair?
When you call, we’ll get you scheduled for an appointment to have a local appliance repair technician head to your home. We’ll ask a few questions about the problem and may talk through some high-level diagnostics. We may also ask some questions about your appliance/equipment like what brand and model it is, its age, etc.
Our appointments are scheduled for windows of time, either 8 a.m. to noon or noon to 5 p.m. If you can’t be home for that whole window, let us know and we’ll do our best to have your appliance repair technician give you a call about 30-minutes prior to arrival.
Someone 18 or older must be present when they arrive.
We also ask that for the safety of the technician heading your way, you securely contain any pets away from the area where they will be working.
Can I schedule a repair for after hours?
Our appointment windows are 8 a.m. to noon, or noon to 5 p.m. However, primary heat repairs are eligible for service within 24 hours, including service after hours, on weekends and holidays.
Are annual inspections of my heating and cooling system included with my bundle plan?
Annual inspections are not included as part of the Comfort Key or Comfort Complete bundle plans but can be added a la carte to your plan.
Does the Comfort Complete Plan cover multiple appliances or multiple heating and cooling systems?
The Comfort Complete Plan provides coverage for one air conditioner, one furnace, one range, one refrigerator, one clothes dryer, one clothes washer, and one water heater. With the Comfort Complete Plan, if you have more than one of the same or similar units, coverage is limited to the first unit for which you file a service request. Additional appliances may be added a la carte to your plan.
The Comfort Key Plan provides coverage for one range, one refrigerator, one clothes dryer, one clothes washer, and one water heater. With the Comfort Key Plan, if you have more than one of the same or similar units, coverage is limited to the first unit for which you file a service request. Additional appliances may be added a la carte to your plan.
Does the Comfort Key Plan or Comfort Complete Plan require a deductible?
Repairs on covered parts and appliances do NOT carry a deductible or an annual repair limit.
Am I able to have supplemental replacement coverage?
Supplemental replacement coverage is an option for Comfort Key and Comfort Complete Plans after one (1) year of repair coverage. The supplemental replacement coverage is available for Comfort Key, Comfort Complete, or any combination of Comfort Key or Comfort Complete with a la carte add on(s). Supplemental replacement coverage is not available to Comfort A La Carte only plans.
How does repair vs. replacement work?
Service Guard assesses whether repair is feasible or replacement is necessary.