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Customer service

Contact us 

Feel free to reach out, we’re ready to serve you. 

If you smell a gas odor or see damaged lines, call 911 immediately. Then call us at 888-890-5554 to report the problem. 

Online

Email customer service

Connect with us on social media

Investor relations

Email Investor Relations

By phone

Report an emergency or problem:
888-890-5554
24 hours / 7 days

Customer service:
888-890-5554
Monday-Friday 7 a.m. - 6:30 p.m. MT.

Call before you dig
8-1-1

Media relations
888-242-3969
24 hours / 7 days

By mail

Mailing address:
Black Hills Energy
P.O. Box 6006
Rapid City, SD 57709

Payment address:
Black Hills Energy
PO Box 6001
Rapid City, SD 57709-6001

Media contact

Call: 888-242-3969

Additional customer service information

new customer
Forms and requests
Customer refund form
Contact corporate security
digital meter