Contact us
Feel free to reach out, we’re ready to serve you.
If you smell a gas odor or see damaged lines, call 911 immediately. Then call us at 888-890-5554 to report the problem.
Online
Connect with us on social media
Investor relations
By phone
Report an emergency or problem
888-890-5554
24 hours / 7 days
Customer service
888-890-5554
Monday-Friday 7 a.m. - 6:30 p.m. MT.
Call before you dig
8-1-1
Media relations
888-242-3969
24 hours / 7 days
By mail
Mailing address
Black Hills Energy
P.O. Box 6006
Rapid City, SD 57709
Payment address
Black Hills Energy
PO Box 6001
Rapid City, SD 57709-6001
Media contact
Call: 888-242-3969
Additional customer service information
You’ve probably unpacked a few boxes (OK, more than a few) and are starting to enjoy your new home. Here are all the things you can do to set yourself up for success.
Instead of a paper bill, you'll receive an email notification when your bill is ready to view online.
We rise by lifting others, which is why we support and provide programs to help those who have been impacted by COVID-19.
Don't give out account information, social security number, credit card numbers or bank account information to anyone during an unsolicited phone call or an unnanounced visit.
If you're looking for a form or need to submit a request; you will find them here.
If you need a refund processed, you'll need to submit the refund form.
We'll show you how to read your meter, the different types and how to submit a meter reading.