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Notifications and alerts

Notifications and alerts

Set up text, email, or phone alerts so you never miss important information about your account.

When you set up an online profile you can easily manage your notifications and alerts for anyone on your Black Hills Energy account.

Customize your alert settings so you know when

  • Your bill is ready to view
  • Your bill is due
  • Your bill is past due
  • Your payment has been received
  • An outage has been detected in your neighborhood (electric customers only)

How it works

Sign in to your online account, add a mobile number and/or email, then start customizing how you or the people on your account are notified. By default, you’ll automatically receive some email notifications at your registered email address updating you about your account activity. You can stop alerts at any time by replying ‘STOP’ to a text message or by managing your notification preferences in your online profile.

Message and data rates may apply.