Natural gas has an excellent safety record, but if you smell gas, act fast.
We want to be the safest energy company in the country.
For us, safety isn’t numbers. It’s not statistics. It isn’t dollar signs, and it’s not about campaigns. Safety is people. It’s written on the faces of the people we love and go home to every day. It’s in our daughter’s laugh. In our husband’s hands. It’s in the hug from our best friend.
We've set a goal to be the safest energy company in the country. But we didn’t set that goal so we could check a box on a to-do list or show PowerPoint slides with charts featuring lots of down arrows. We did it so that everyone - including you - can go home safely. Every day.
Call 811 before you dig. It’s free, it’s easy, and it’s the law.
Experiencing an outage? Call 800-694-8989 or view our outage map to see if it's been reported.
If an electrical service interruption occurs, these are some guidelines to follow to stay safe.
Here are some do’s and don’ts when it comes to winter gas meter safety.
Your safety is important to us. If you see a power line that is down or damaged, keep your distance.
If you have an immediate emergency, call 911. Otherwise, you can report an outage here.
We do our best to keep your energy service as reliable as possible, but occasionally the weather or other circumstances can cause an outage.
We are committed to providing safe, reliable energy, which includes trimming trees near our power lines.
Planning before planting trees can help ensure that you plant the right tree in the right place.
We monitor weather conditions and forecasts so when there are storms, we’re prepared.
According to National Transportation Safety Board statistics, natural gas pipelines are the safest method for transporting natural gas. And while our safety record is exceptional, it is important for anyone who lives and works near natural gas pipelines to know basic safety information about them.
As part of our commitment to safety, we wanted to let you know you have the right to request that an Excess Flow Valve — commonly called an EFV — be added to your existing gas service line.
We are committed to providing safe and reliable service. Our power lines bring electricity to the communities we serve and into your home and are a vital part of the electrical transmission and distribution system.
We periodically revise our emergency response plan and operations and maintenance plan to keep them current and provide necessary training to employees and emergency response officials.
As the homeowner, you’re responsible for maintaining your home’s service mast.
We don’t maintain customer-owned buried piping. You should have a qualified professional periodically inspect the buried piping for leaks. If you own buried metallic piping, you also should have a qualified professional periodically inspect it for corrosion.
When your business depends on equipment reliability, even small power disruptions can have major consequences, including production equipment down time, data loss and even equipment damage.
Don't do it. And if you see it, report it. Energy theft is a serious offense that’s hazardous and illegal. When someone steals energy, everyone pays.