The Medical Extension program is available to residential customers whose utility service is medically essential, as certified by a licensed physician, to avoid death or serious medical complications requiring immediate hospitalization. The program offers qualifying customers a limited extension of time to pay their utility bill. The number of extension days varies by state. Download the certificate of medical extension, have it completed by your doctor, and mail or upload the completed form here. If approved, collection activity will be postponed on your account for the eligible period of time.
Certificate of medical extension
The certificate for medical extension must be completed by a doctor's office. If approved, collection activity will be postponed on the customer’s account due to medical certification.