Bank Transfer Terms & Conditions

Please read the following Terms and Conditions for the Electronic Funds Transfer (EFT) Payment Option that is available on the Black Hills Energy website:

1. Black Hills Energy will electronically deduct from your bank account successfully scheduled utility bill payments within two business days of the date the payment is submitted by customer through the EFT payment option located on the Black Hills Energy website. Only one pending bank debit payment transaction is allowed on your utility account at any given time.  By directing Black Hills Energy to initiate a payment, you authorize Black Hills Energy or its agent to withdraw from the banking account you designate the amount of funds required to complete the assigned transaction.  All correspondence initiated via the EFT payment option shall command the legal authority of a written request authorized by your signature. If your utility service has been disconnected, contact customer service at 888-890-5554 with your payment confirmation number to have service restored.
2. The bank account information you provide during the EFT payment process is very important. Black Hills Energy shall not be liable for any loss of funds or information that may arise solely by reason of error, mistake, or fraud regarding this information and that may result in an unsuccessful payment attempt. Though every attempt is made to provide accurate and timely information on our website, the EFT payment option is provided “as is” without warranty of any kind, and no warranties, either express or implied, are made with respect to the EFT payment option and such information, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, title or non-infringement, or any other warranties that may arise from usage or trade or course of dealing. You agree that the EFT payment option is not a consumer good for purposes of federal or state warranty laws.
3. You may revoke your authorization for an EFT by notifying Black Hills Energy. Notice must be received at least five (5) business days in advance of the date the EFT is scheduled to stop the EFT. Notice can be made in three (3) ways:
   1. If the payment was authorized via your online account, log in to your account and click on the link to stop your EFT
   2. Call customer service at 888-890-5554 and speak to a representative
   3. Mail a written request to: Black Hills Energy; PO Box 6006, Rapid City, SD 57709-6006
4. If your payment is dishonored by the bank for any reason, Black Hills Energy retains the right to collect the dishonored payment along with service charges, if applicable. Black Hills Energy reserves the right to modify or terminate access to the EFT payment option, and other bank debit payment options, if two or more payments are dishonored within a consecutive six month time period.  
5. Black Hills Energy reserves the right to cancel access to the EFT payment option program if there is reason to believe that the account is being unlawfully accessed or payments are being processed using fraudulent information. Black Hills Energy reserves the right to modify or terminate the EFT payment option and is not responsible for any service unavailability.
6. Black Hills Energy may use email as a source of communication with you regarding the EFT payment option.
7. All logos, service marks, trade names, and trademarks contained within this site are the sole property of Black Hills Energy or its agents. It is prohibited for anyone to use such trademarks without the written consent of Black Hills Energy. This site may also contain such logos and trademarks of a third party, in which case it is also prohibited to use these marks without consent.

Terms & Conditions are available within the EFT payment application. For any questions about the EFT payment process call Black Hills Energy customer service at 888-890-5554.