Stay informed

Verify and update contact information  

Confirm that your business account is set up to receive outage notifications by phone call, text or email.

Update Contact Info

Designate additional notification recipients

Add additional individuals to your primary billing account so that others may receive outage alerts. 

Add users to the account

Are you a Critical Customer?

If your business provides essential services (e.g., healthcare, emergency response), you may qualify as a Critical Customer.

Power outages can be serious for individuals with medical needs. If you or someone in your home relies on power for medical equipment — like oxygen, ventilators, power wheelchairs or refrigerated medications — it’s important to have a backup plan.

Let us know if you have medical needs

If you have a medical need, please self-identify on our online portal, so that we can send notifications and alerts in case of outages. 

Black Hills Energy Income Qualified Assistance Programs are available to qualifying Black Hills Energy electric customers in Colorado. Please contact the program team at 888-391-8702 or BlackHillsIQ@FranklinEnergy.com to learn more about the eligibility requirements or to verify your eligibility.

Black Hills Energy plans to advance its 2030 Ready Clean Energy Plan with 400 megawatts (MW) of new renewable energy resources, including utility-scale solar and battery storage projects to be constructed in Pueblo County, and a wind energy project in northeastern Colorado. This preferred portfolio of resources is identified in the company’s Clean Energy Plan 120-Day report submitted with the Colorado Public Utilities Commission (PUC) for review and approval. 

The Black Hills Energy distribution system plays a role in delivering communication services to our communities through our pole attachment process. 
This process, which utilizes SPANS assists us in partnering with companies that seek to attach infrastructure to Black Hills Energy distribution poles in order to deliver future technologies.

Our pole attachment office serves as a point of contact for companies and can assist you with the following services:

Occasionally, trees can fall into utility lines and pose dangers and power outages, surges, fires and other damage. Downed power lines are especially dangerous. A tree that is at risk of falling into a power line is also dangerous. Although almost every tree will have some sort of defect, the presence of multiple items from the check list can increase the likelihood of vegetation interfering with electrical lines. Refer to the following checklists for safely maintaining trees on your property: