Pueblo, Colo. – July 29, 2021 - Black Hills Energy has received numerous reports from customers regarding attempted scam calls where the customer is told their bill is delinquent and service will be disconnected in 30 minutes unless they pay the caller. We urge customers with concerns about the identity of someone claiming to represent the company to call Black Hills Energy at 1-888-890-5554 to verify employment.
- Don’t give in to a high-pressure visit or call seeking personal information or attempting to sell you anything – if someone calls claiming to represent your local utility and they demand immediate payment or personal information, hang up and call the customer service number on your utility bill.
- To verify whether a Black Hills Energy employee was dispatched to your location, call 1-888-890-5554. Black Hills Energy employees and contractors wear shirts with the Black Hills Energy logo, carry a company-issued photo ID and drive logoed vehicles. Employees will gladly wait outside while you call the company to verify their identity.
- Never provide your Social Security number, credit card numbers or bank account information to anyone during an unsolicited phone call or an unannounced visit.
- Black Hills Energy customers who are experiencing financial hardships effecting their ability to timely pay their energy bills can visit www.blackhillsenergy.com/assistance to explore options to assist in those hardships.