Severe high winds in Pueblo, Colorado, and surrounding areas, important safety and customer support reminders

Dec. 17, 8:56 a.m. MST – Crews worked diligently through the night and have made great progress to restore power to the remaining customers. They’re working as quickly and safely as possible and appreciate your continued support and patience.

If you need to use a generator for power after a storm, be very vigilant about safety. Generators should never be connected to home wiring without an approved device that ensures electricity is not fed back through electric supply lines to your home. Improper installation poses extreme danger to the lineworkers restoring power and could ruin the generator. It’s also a good idea to use a battery-operated carbon monoxide detector. For more generator tips visit blackhillsenergy.com/generator-safety

Dec. 16, 8:11 p.m. MST – The safety of our customers and our crews continue to be our top priority. We’re continuing to work through the night to safely restore power to the remaining customers Pueblo, Cañon City, Rocky Ford, and surrounding areas. This will be our last update this evening and will be providing further updates first thing tomorrow morning, Friday, Dec. 17.

Dec. 16, 6:16 p.m. MST – Reminder for our Southern Colorado customers that severe winds can damage a home’s service mast. A mast is on the outside of the home’s roof or meter and looks like a metal tube or pipe and feeds electricity to the home from overhead power lines. We encourage you to look at the mast, but do not touch, because it’s energized. If it appears to be loose, bent, or damaged, contact a certified electrician to schedule a repair. Visit https://bit.ly/3GQ2tFU to learn more.

Dec. 16, 4:26 p.m. MST – We’re proud to be part of communities that rally together in times of need. Since the high wind weather event began, we’ve received reports of as many as 25,000 customers without power in the Pueblo, Canon City, Rocky Ford and surrounding areas. At this time we have approximately 4,440 customers without power and our crews will continue to work to restore service as quickly and safely as possible.

We appreciate the outpouring of community support and patience from our customers. Stay safe!

Dec. 16, 1:01 p.m. MST – We're currently experiencing high call volumes related to severe high wind weather impacting a large part of our service territory.If you smell gas odor or see damaged power lines, leave the area immediately and call 911. For non-emergency requests, you can contact us online or direct message us here on Facebook or Twitter.We encourage customers to make payments through our guest pay option at blackhillsenergy.com/guest-pay. If you're experiencing an outage, please utilize our guest outage to report it at blackhillsenergy.com/guest-outage.

Dec. 16, 9:30 a.m. MST – Crews worked diligently through the night to continue to safely restore power to customers. They’re working as quickly and safely as possible, and appreciate your continued support and patience.

We remind customers that we’re still experiencing high call volumes related to high wind. If you have questions related to your usage, payments or account, we encourage you to utilize the resources in your online account.

For outage information in your area visit blackhillsenergy.com/outages and we’ll continue to post updates as available on Facebook and Twitter. Stay safe!

Dec. 15, 8:37 p.m. MST – Our crews will continue to work through the night to safely restore power to Pueblo, Cañon City, Rocky Ford, and surrounding areas. This will be our last update this evening and will be providing further updates first thing tomorrow morning, Thursday December 16.

Please check back here on Facebook and Twitter or visit blackhillsenergy.com/outages to report or monitor outages in your area. Thank you again for your patience, good night and stay safe!

Dec. 15, 6:30 p.m. MST – Our crews are continuing to work as quickly and safely as possible to restore service to our Colorado communities that have experienced severe high winds today. We’ve made great progress and appreciate everyone’s patience and support. We’ll continue to provide updates as available on Facebook and Twitter. For outage information in your area visit blackhillsenergy.com/outages.

Dec. 15, 4:00 p.m. MST – As we continue to work on restoring power in Pueblo, Cañon City, Rocky Ford, and surrounding areas, we remind customers that severe winds can damage a home’s service mast. A mast is on the outside of the home’s roof or meter and looks like a metal tube or pipe. The mast feeds electricity to the home from overhead power lines. Homeowners are encouraged to look at the mast , but do not touch, because it’s energized. If it appears to be loose, bent or damaged, contact a certified electrician to schedule a repair.

We’ll continue to provide updates as available at here on Facebook and Twitter. For outage information in your area visit blackhillsenergy.com/outages.

Dec. 15, 2:45 p.m. MST – We’re experiencing power outages due to high winds across Pueblo, Cañon City, Rocky Ford, and surrounding areas. Operations teams are actively working to restore power across several communities. We encourage customers who have questions related to their usage, payments or their account to use their online account, as we're expiring high call volumes related to the severe high wind weather.

Dec. 15, 9:30 a.m. MST - We're experiencing power outages in the Pueblo, Rocky Ford and Canon City areas due to severe high wind conditions throughout the region. High winds can cause unexpected outages or downed power lines. Always assume a power line is energized. If you see a downed line, stay clear and call us at 888-890-5554.For outage and restoration information in your area, stay connected with us on Facebook, Twitter, or visit blackhillsenergy.com/outages.

Dec. 15, 2021 — The U.S. National Weather Service (NWS) has issued high wind warnings across our service territory, with winds gusting up to 70 MPH.

If you're experiencing a power outage, click the button below to report and monitor your outage.

Report Outage

PUEBLO, Colorado, Dec. 16, 2021 — Customer outage updates and important safety reminders

Black Hills Energy continues to navigate power outages due to high winds across Pueblo, Cañon City, Rocky Ford, and surrounding areas that left more than 27,000 customers without power yesterday afternoon. As of 5 p.m. MT, less than 1,600 total customers across all Black Hills Energy communities remain without power. Crews are actively working to restore power to all customers.

“We’re incredibly grateful for the outpouring of support from the communities we serve and patience from those that have lost power,” said Floyd Wolf, director of Colorado Electric operations for Black Hills Energy. “Black Hills Energy crews have made significant progress in restoring power and work continues. Safety remains our top priority and we want to encourage communities to remain vigilant as they navigate debris around homes, businesses and public spaces.”

Service mast reminders

Severe winds can damage a home’s service mast – a mast is on the outside of the home’s roof or meter and looks like a metal tube or pipe. The mast feeds electricity to the home from overhead power lines. Homeowners are encouraged to look at the mast – but do not touch, because it’s energized – and if it appears to be loose, bent, or damaged, contact a certified electrician to schedule a repair. Additional information can be found on the Black Hills Energy website.

Safety reminders

In an event that you experience an unexpected outage in your home or business, please follow these guidelines for staying safe:

If your power goes out, see if your neighbors have power. If they do, check your home for blown fuses or a tripped circuit breaker.
If your neighbors don't have power or if you can't locate the problem, contact us immediately by calling our emergency number at 1-800-890-5554.
If you see damaged outdoor electric power equipment, please contact us at 1-800-890-5554.
Do not try to remove any debris if it is on a powerline or outdoor electrical equipment.
If you are outdoors, never touch or attempt to pick up a fallen powerline. Assume any downed power line is energized.
During an outage, unplug sensitive computer and electronic equipment or protect them with a high-quality surge protector.

Outage Information

For outage information in your area visit blackhillsenergy.com/outages and follow us on Facebook and Twitter. To receive outage notifications on your mobile device, please log into your Black Hills Energy account, or 800-890-5554 for customer support.

PUEBLO, Colorado, Dec. 15, 2021 — Black Hills Energy is experiencing power outages due to high winds across Pueblo, Cañon City, Rocky Ford, and surrounding areas. Operations teams are actively working to restore power across several communities and call centers are experiencing a high volume of calls.

“Our team has been deployed throughout our Southern Colorado footprint and we’re actively working to restore power as efficiently as possible,” said Floyd Wolf, director of Colorado Electric operations for Black Hills Energy. “We appreciate patience from our customers and want to emphasize important safety reminders for our communities. Please be vigilant and exercise extreme caution when it comes to any debris or downed powerlines.”

Service mast reminders

Severe winds can damage a home’s service mast. A mast is on the outside of the home’s roof or meter and looks like a metal tube or pipe. The mast feeds electricity to the home from overhead power lines. Homeowners are encouraged to look at the mast, but do not touch, because it’s energized. If it appears to be loose, bent or damaged, contact a certified electrician to schedule a repair.

Safety reminders

In an event that you experience an unexpected outage in your home or business, please follow these guidelines for staying safe:

If your power goes out, see if your neighbors have power. If they do, check your home for blown fuses or a tripped circuit breaker.
If your neighbors don't have power or if you can't locate the problem, report your outage online.
If you see damaged outdoor electric power equipment, please contact us at 800-890-5554.
Do not try to remove any debris if it is on a powerline or outdoor electrical equipment.
If you are outdoors, never touch or attempt to pick up a fallen powerline. Assume any downed power line is energized.
During an outage, unplug sensitive computer and electronic equipment or protect them with a high-quality surge protector.

We encourage customers who have questions related to their usage, payments or their account to use their online account, as we're expiring high call volumes related to the severe high wind weather.

Outage information