Today at 2:00 PM, Black Hills Energy responded to a damaged gas line near the intersection of Hwy 5 and Sheid Road in Norfork, Arkansas. Service has been temporarily interrupted for approximately 111 Black Hills Energy customers. Our technicians are working to safely make repairs and restore service as soon as possible, and additional crews are coming in from surrounding areas. To safely fix the issue, technicians will be going house to house to turn off the approximately 111 affected gas meters in the area.
After making repairs, Black Hills Energy crews will then go door to door to relight pilot lights. At locations where no one is home or the business is closed, employees will leave a tag on the door, notifying the customer that the natural gas has been shut off and to call the company to have it turned back on. Repairs are estimated to be complete within 4 – 6 hours, and further updates on service restoration will be provided as they become available.
Repairs are estimated to be complete within 4 – 6 hours, and further updates on service restoration will be provided as they become available.
In response to the Covid-19 pandemic, Black Hills Energy technicians entering customer homes will be following CDC guidelines and wearing appropriate personal protective equipment.
It is extremely important that customers do not attempt to re-light their own pilot lights on their appliances. Customers can call 888-890-5554 for assistance with any natural gas service issues.
If any customer smells natural gas, they should leave their home immediately and call 911 and then Black Hills Energy’s emergency service line from a neighbor’s home or from a cell phone at 888-890-5554. Don’t use the phone in the house where you smelled gas or turn off any lights as you leave. If there is gas in the house, a spark of any kind could ignite it and cause serious property damage and personal injuries.