Your plan for comfort

Personalize your plan

You can personalize your bundle by adding appliances to your Comfort Plan, or you can build a personalized plan with the a la carte appliances you depend on most.

View the terms and conditions of the Comfort Plan and if you have questions about the Comfort Plan, call 888-890-5554.

Frequently asked questions

Why did the Black Hills Energy appliance repair plans change?
We’re committed to providing you stress-free appliance protection. Last year, we updated our coverage options. The updated plan allows us to offer protection for more of your critical appliances and provide protection to included appliances without annual repair limits.

What appliances do you repair?
We work on gas or electric appliances, with the exception that we only work on natural gas boilers.

The Comfort Complete Plan covers these appliances:

• Furnace or boiler (natural gas)
• Central air conditioner or air-to-air heat pump (electric)
• Range, oven or cooktop
• Tank-style water heater  
• Refrigerator
• Clothes washer
• Clothes dryer

The Comfort Key Plan covers these appliances:

• Refrigerator
• Clothes washer
• Clothes dryer
• Range, oven or cooktop
• Tank-style water heater

How do I request appliance repair service?
Our Black Hills Energy contact center staff offers a couple of ways to schedule a repair for Service Guard customers: 

• Login or setup your online energy profile in the customer portal. You can schedule repair orders and manage your Comfort Plan there.
• Call us at your convenience, we answer 24/7 at 888-890-5554.

Who will answer when I call? 
Black Hills Energy customer service agents are here to help 24/7. Our contact centers are in Rapid City, South Dakota, and in Fayetteville, Arkansas. Whether the voice on the other end answers with a friendly southern drawl or is midwestern nice, you can rest assured that they are part of our Black Hills Energy family and ready to answer your questions.

What should I expect when scheduling a repair? 
When you call, we’ll get you scheduled for an appointment to have a local appliance repair technician head to your home. We’ll ask a few questions about the problem and may talk through some high-level diagnostics. We may also ask some questions about your appliance/equipment like what brand and model it is, its age, etc.  

Our appointments are scheduled for windows of time, either 8 a.m. to noon or noon to 5 p.m. If you can’t be home for that whole window, let us know and we’ll do our best to have your appliance repair technician give you a call about 30-minutes prior to arrival.

Someone 18 or older must be present when they arrive.

We also ask that for the safety of the technician heading your way, you securely contain any pets away from the area where they will be working.

Can I schedule a repair for after hours?
Our appointment windows are 8 a.m. to noon, or noon to 5 p.m. However, primary heat repairs are eligible for service within 24 hours, including service after hours, on weekends and holidays.

Are annual inspections of my heating and cooling system included with my bundle plan?
Annual inspections are not included as part of the Comfort Key or Comfort Complete bundle plans but can be added a la carte to your plan.

Does the Comfort Complete Plan cover multiple appliances or multiple heating and cooling systems? 
The Comfort Complete Plan provides coverage for one air conditioner, one furnace, one range, one refrigerator, one clothes dryer, one clothes washer, and one water heater. With the Comfort Complete Plan, if you have more than one of the same or similar units, coverage is limited to the first unit for which you file a service request. Additional appliances may be added a la carte to your plan.

The Comfort Key Plan provides coverage for one range, one refrigerator, one clothes dryer, one clothes washer, and one water heater. With the Comfort Key Plan, if you have more than one of the same or similar units, coverage is limited to the first unit for which you file a service request. Additional appliances may be added a la carte to your plan.

Does the Comfort Key Plan or Comfort Complete Plan require a deductible?
Repairs on covered parts and appliances do NOT carry a deductible or an annual repair limit. 

I have replacement coverage added on to my repair plan, what happens to that?
Replacement coverage is an option for Comfort Key and Comfort Complete Plans after one (1) year of repair coverage. If you previously had replacement added on to your bundle that will continue, unless you were on the Bronze repair plan. The Bronze repair plan is transitioning to an a la carte offering and only bundles are eligible for replacement add-on coverage.