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Frequently asked questions

Click here to view the terms and conditions.


Who will work on my appliances with a Service Guard plan?  

Your appliances will be protected and serviced by local, qualified Black Hills Energy technicians.

What phone number should I use to request service? 

Our Black Hills Energy staff offers you 24-hour service at 888-890-5554.

Who will answer when I call? 

Our Black Hills Energy customer service agents are here to help 24/7. Our customer service teams are located in Rapid City, South Dakota and in Fayetteville, Arkansas.

What should I expect when scheduling a repair? 

When you call, we’ll get you scheduled for an appointment to have one of our local technicians head to your home. We’ll ask a few questions about the problem and may talk through some high-level diagnostics. We may also ask some questions about your appliance/equipment like what brand and model it is, its age, etc.  

Our appointments are scheduled for windows of time, either 8 a.m. to noon or noon to 5 p.m. If you can’t be home for that whole window, let us know and we’ll have our technician give you a call about 30-minutes prior to arrival. Someone 18 or older must be present when we arrive.

We also ask that for the safety of our technicians, you securely contain any pets away from the area where they will be working.

Can I schedule a repair for after hours? 

Our appointment windows are 8 a.m. to noon, or noon to 5 p.m. However, primary heating equipment covered by your Service Guard plan is eligible for service within 24 hours, including service after hours as well as on weekends and holidays.

Do Service Guard plans require a deductible?

Repairs on covered parts and appliances do NOT carry a deductible or an annual repair limit.


Still have questions?

Give us a call at 888-890-5554, or email us.
 

Service Guard terms and conditions

Service Guard Terms and Conditions

You have requested enrollment in Service Guard from Black Hills Corporation (hereinafter referred to as “Black Hills Energy” when conducting Service Guard appliance repair services for its electric and gas utility subsidiaries). Your request for enrollment in Service Guard, along with these Terms and Conditions and the Appendices hereto, comprise the agreement between you and Black Hills Energy regarding your enrollment in and coverage under Service Guard. By providing you with these Terms and Conditions (“Terms and Conditions”), your enrollment in Black Hills Energy’s Service Guard is confirmed. The effective date of the Plan is listed on the Welcome Pack that has been provided to you.

The Plan Provider and Seller are: Black Hills Energy, P.O. Box 1400, Rapid City, SD 57709-1400

Service Guard: Service Guard consists of 1) the Comfort Plan, 2) the Comfort Plan with an Add On Plan or 3) A la Carte Plan only. Plans are available within select Black Hills Energy service territories. The monthly cost for each Plan and the selected coverage under each Plan will vary. Your Appliances that are covered by your enrollment in the Plan and the coverage you have selected are on record with Black Hills Energy. Under the Comfort Plan only, if you have MORE THAN ONE OF THE SAME or similar Units, coverage for the same or similar Units is LIMITED TO THE FIRST UNIT for which you file a service request.

Service Guard is subject to the following Terms and Conditions. Attached and made a part of these Terms and Conditions is Appendix “A” which lists the Appliances and covered parts of each Plan and Service Guard coverage. The monthly costs for each Plan are subject to change as provided for in these Terms and Conditions.

Please refer to Black Hills Energy’s Privacy Policy located at www.blackhillsenergy.com/privacy-policy, regarding any information Black Hills Energy maintains pertaining to your enrollment in Service Guard.

If you have any questions regarding your enrollment in Service Guard, please contact the Customer Contact Center at 888-890-5554.

Definitions:

“Agreement” or “Service Agreement” means these Terms and Conditions and the Appendices hereto.

“Major Component” means a compressor, reversing valve or inverter board which can be part of an A/C outside condensing unit, Heat Pump or Mini Split Systems. “Mechanical Breakdown” or “Electrical Breakdown” means a failure (not gradual reduction in operating performance due to wear and tear) of a covered part. “Service Repair Plan” or “Plan” means your requested Service Guard Plan.

“You” or “Your” means the enrolled Customer.

Eligibility for Coverage: A prerequisite to enrolling in Service Guard is that Your Black Hills Energy account must have no past due balance. Any past due balances must be paid in full before Service Guard coverage begins and before any Service Guard service calls are scheduled. You must own your Appliances covered by this Agreement. As a condition to coverage under the Program, you certify that all Appliances, to the best of your knowledge, are reasonably clean, safely accessible and are in good operating condition as of the date that your coverage begins. Appliances must meet applicable federal, state, and local law requirements. Appliances on the Plan that have been repaired under the Plan may not be substituted or removed from the Plan during the term of the Agreement. Your Appliances must be located within the Black Hills Energy service territory. Individuals who do not receive utility service from Black Hills Energy, but are located in the Black Hills Energy service territory, may enroll in a Service Guard Plan. Service Guard reserves the right, in its sole discretion, to deny enrollment of a non-utility customer due to factors including, but not limited to, travel distance, resources, or availability of Service Guard personnel. An individual 18 years or older must be present and remain onsite before a Service Guard technician, or Service Guard designated technician, can enter the customer’s home. Service Guard covers the repair of covered parts and labor for Mechanical or Electrical Breakdowns. Subject to the other terms and conditions contained herein, if Service Guard determines, in its sole judgment, that any product is not repairable for any reason, including, but not limited to, the unavailability of parts, or in the event Service Guard, in its sole discretion, determines that the unit is unsafe, Service Guard shall, at its option, require the replacement of the Appliance in lieu of repairs. Upon such a determination by Service Guard, Service Guard may provide a coupon to You that can be applied by You towards a new replacement Appliance to be purchased at a Black Hills Energy office, or a store of Your choice. If the purchase is not made through Service Guard, You must send the authorized coupon and a valid receipt or proof of purchase of the new Appliance in order to receive reimbursement from Service Guard. If Service Guard elects to provide You with a coupon, the value of the coupon will be determined by Service Guard, in its sole discretion. The coupon is valid for a period of thirty (30) days from the date of authorization. The new Appliance must meet all the conditions of a covered Appliance to be eligible for a coupon. The new Appliance would then be the unit covered under Service Guard and the replaced Appliance will no longer be eligible for coverage. In this event, Service Guard will have no further obligation of performance under this Agreement as to the non-repairable Appliance or unit. You will be responsible for removal of the non-repairable appliance(s) or unit(s).

Major components are covered for eight (8) years (based on serial number) and covered components are covered for the life of the Appliance as long as parts are available.

Refrigerant: Service Guard will provide coverage for minor refrigerant leaks (maximum of two pounds refrigerant annually) in a sealed system. Minor leaks must be accessible, without disassembly for repair. Major or multiple leaks are not covered by Service Guard. Customer is responsible for additional refrigerant beyond two pounds. We do not cover alternative refrigerant. NOTE: Due to EPA phase out of R22, the Plan will cover up to two pounds in 2019. Beginning on January 1, 2020, and beyond, R22 will no longer be included under this Plan.

Plan Descriptions: Service Guard shall not be responsible for charges for service or parts purchased or installed by You or performed by non-participating Appliance repair technicians or organizations without prior approval from Service Guard. Upon Your notification to Service Guard of a suspected problem, Service Guard will endeavor to give efficient and prompt service to any of Your Appliances covered under the Plan, although response time shall be governed by weather conditions, consideration for service personnel’s safety and work load. All repair, maintenance and service call scheduling is provided Monday through Friday during normal working hours. Primary heat is eligible for service within twenty-four (24) hours, including service after-hours, and on weekends and holidays. Every effort will be made to schedule calls the same day if repair request is received prior to 10:00 p.m. fulfill all or any part of its obligations under Your Service Guard Plan.

Term: In return for your monthly payment, Your Plan coverage will begin upon approved enrollment. You will receive a Welcome Pack confirming the start date, coverage selected, and existing pricing. Your initial term extends for one (1) year from the Enrollment Date. Thereafter, Your coverage will automatically continue on a month-to-month basis until You request that it be terminated or the Plan is canceled by Service Guard as set forth below. At any time during Your Plan coverage, these Terms and Conditions and/or the monthly cost for each individual Plan may be modified by Black Hills Energy, upon thirty (30) days’ notice to You.

Service Guard may terminate Your Plan coverage in any Service Guard Plan, without notice to You, for non-payment, for a material misrepresentation made to Service Guard by You, or for a material breach by You of the duties related to a covered Appliance or Your misuse of a covered Appliance. Should Service Guard terminate Your Plan coverage in a Service Guard Plan for any other reason, Service Guard will provide not less than ten (10) days’ notice prior to termination, including a statement of the reason(s) for termination and the effective date of the termination. Customers who are removed from a Service Guard Plan for non-payment will be required to wait 12 months from the last authorized non- utility event date before re-enrolling in a new Plan. If Your Service Guard Plan is terminated for any issue other than non-payment, You may be re-enrolled in a Plan, at Service Guard’s sole discretion, upon curing the cause of termination.

If you desire to terminate Your enrollment in the Plan within a twelve (12) month period after the Enrollment Date, You may do so if You have not received services costing more than the amount You have paid up to the last day of the month You desire to terminate Your enrollment. If You had one (1) or more service claims and choose to cancel Your Service Guard Plan, or are terminated from Your Service Guard Plan for any stated reason before the initial term has expired, You will be responsible for the cost of all service claims made on Your behalf, less all paid monthly premiums, or the balance of the initial 12-month term premium; whichever is less.

You may terminate your enrollment in the Plan without charge, within thirty (30) days of the date of the Enrollment Date; as long as no service request has been made under the Plan. You may also provide written notice of your termination to: Black Hills Energy, Attn: SERVICE GUARD Program, P.O. Box 1400 Rapid City, SD 57709. You may also terminate by calling 888-890-5554, or emailing ServiceGuard@support.blackhillsenergy.com [Wyoming Customers Only: If a refund is due and not paid within forty-five (45) days after your termination request, a ten-percent (10%) penalty per month will be added to the unpaid amount of the refund.]

Waiver of Damages When Moving Appliance: You understand there is inherent risk in such movement. There is risk of damage to the Appliance itself, and to areas surrounding its installation, including but not limited to flooring, cabinetry and counter tops. You acknowledge the Service Guard technician is not required to move the appliance. In exchange for the technician’s willingness to do so, You promise to hold faultless, both the technician and Service Guard from any and every liability associated with any such damage as may occur in connection with this movement.

Limitation of Liability: Service Guard shall not be liable to Customer for any special, indirect, consequential or incidental damages of any kind, including, without limitation, any loss of profit, loss of use, or business interruption, based on any claim under this Agreement, even if Customer has been advised of the possibility of such damages.

What this Plan does NOT cover:

I. Loss or damage to the covered Product(s) while outside the Black Hills Energy service territory;
II. Equipment located in an unsafe location. Some examples include a confined space, equipment located above six feet from the ground, equipment in an attic without decking or walkway, or equipment on a roof;
III. Labor and materials or parts directly covered under a manufacturer’s warranty, manufacturer’s recall, inherent defects, Appliances covered under another service plan, parts, material and labor to repair Product(s) sold “as is” including floor models, or demonstration models;

IV. Labor and materials or parts for repair of:

  1. Leak in line set, evaporator coil, and/or condenser coil, heat exchangers, appliance glass, glass/ceramic (smooth-tops), water heater tank, or water storage tanks, solar heating systems;
  2. Hardware (including but not limited to cabinets, bases, mounts, trim, frame, panels, or components that are not mechanical or electrical);
  3. Accessories (including but not limited to antenna(s), batteries, light bulbs, analog clocks, fuses [unless result of covered part], circuit breakers unless built-in, electronic or “solid state” accessories not directly related to the primary operation of the appliance including but not limited to disks, computer programs, computer memory, software, internet connectivity, cameras, televisions or touch screens);
  4. Peripheral equipment (including but not limited to drains, ductwork, duct dampers, duct booster fans, combustion air vents, dampers/economizers, expansion tanks, anode rods, under floor radiant heat tubing, boiler sections, non-isolated boiler valves, boiler zone valve bodies, condensate pumps, boiler, appliance or furnace housings, air or water filters, media or pads of all kinds, electronic air cleaner cells, steam and stand-alone humidifiers, UV disinfection lights, external power, fuel, or water supply lines, paint, chimneys, chimney flues and liners, venting, flexible appliance gas connectors, insulation, piping, radiators); alternative and obsolete refrigerants as mandated by Environmental Protection Agency (EPA) guidelines. Replacement or upgrading of equipment as a result of replacing associated equipment within a sealed system (evaporative coil, condensing unit, line set)

V. Maintenance (including but not limited to charges for draining, purging, cleaning of boiler and associated water lines, flushing tankless water heaters, line sets for air conditioning, cleaning of cooling coils, cleaning of air ducts, venting, adjusting or balancing air flow to rooms, venting of radiators, baseboard casings, draining or cleaning of expansion tanks, cleaning of appliances, cleaning of glass, disconnection of appliances for cleaning or moving, or installation of new or replacement appliances, evaporative pads, filters, water heater tank, cleaning of furnace heat exchanger, or regular maintenance service such as seasonal pilot lighting and safety checks, Costs associated with reclaiming/recycling refrigerant); VI. Costs for direct, indirect, incidental, or consequential damages, including food spoilage, illness, or injury caused by delays, failure to service, labor difficulties, removal or reconstruction of walls, floors, or ceilings, damage to the premises or covered product caused by leaking or dripping of plumbing connections; condensation, mold, mildew, or other contamination of the product or the premises, and other conditions beyond Black Hills Energy’s control, arising from Black Hills Energy’s performance under this Plan, including, but not limited to:

  1. Failure to comply with manufacturer’s instruction for use of Product(s) and/or negligent damage due to lack of maintenance or winterization, willful abuse, or misuse of the covered Product(s) by the customer or any other person;
  2. Scratching, denting, puncturing, or chipping, however caused, inadequate or defective electrical wiring, plumbing, power supply, vandalism, improper installation, rust or corrosion; scorching or damage from heat sources exceeding expected, normal, or factory recommended operating temperatures;
  3. Fire, smoke, freezing, fuel, power or water supply outages, lightning, power surges, theft, explosion, wind, flood, earth movement, or other “acts of God,” civil disturbance, or “acts of war;”
  4. Improper use of an electrical source or replacement of fuses;
  5. Updates to equipment not meeting current local code requirements, repairs performed by any repair service other than Black Hills Energy or a Black Hills Energy authorized repair service;
  6. Loss or damage to Product(s) while in the course of transit, delivery, redelivery or movement for any cause including damage while packing or unpacking, removal or reinstallation of a covered Product(s), or damage caused from any physical force applied to a covered Product(s);
  7. Mischief or destruction caused by animals; or
  8. Loss of use of the covered Product(s) or consequential damages, delays in rendering service, or incidental loss of any nature
  9. Black Hills Energy shall not be required to remove asbestos or perform maintenance on appliances which may be contaminated by asbestos or other carcinogenic or EPA recognized hazardous materials as announced by the EPA.

VII. Appliances excluded by type or brand:

Amana® HTM furnaces
Buderus boiler and water heaters
Combination gas/wood burning heating system
Domestic water heater used for space heating
Electric space heaters
GlowCore®
Heatmaker®
Hytech®
HydroTherm®
Induction cooktops
Lennox® Hi-efficiency including “Pulse®”, “Hydro-Pulse®”,
“Complete” Heat®”, “WhisperHeat®”, “G60 furnace”
Oil fuel appliances
Outdoor fireplaces or fire pits
Triangle Tube boilers, indirect fired water heaters
Ventless heaters and fireplaces
Viessmann heating and air conditioning products

High-end (commercial grade) ranges, ovens, and cooktops – including but not limited to:

  • Aga
  • Bosch
  • Dacor
  • DCS
  • Electrolux & Frigidaire Professional Gallery
  • Gaggenau
  • GE Monogram GE Profile Series
  • Fisher & Paykel
  • KitchenAid Professional series
  • Miele
  • Thermador
  • Viking Wolf

Snowmelt furnaces and/or boilers
Residential furnaces/boilers over 299,000 Btu input Residential air conditioning over 5 tons capacity Whole house fans
Packaged terminal air conditioners (PTAC) Window A/C units
Electric tankless water heaters
Point of use water heater at fixture (electric) Tank or storage water heaters < 30 gallons
Residential potable water heater > 80 gallons capacity Voyager water heaters
Solar or gas power air conditioning
Geothermal units and well fields
Commercial or institutional duty appliances (such as Vulcan commercial range)
Appliances manufactured for recreational vehicles (portable units) Coleman “Blend Air” ventilation system(s)
Commercial use of any appliance
Vent cleaning
Heat recovery ventilators (HRV)

In case of a GAS EMERGENCY: Eliminate and prevent all sources of ignition including the use of matches and the operation of electrical switches. Evacuate the building and promptly call 911 and then Black Hills Energy at 800-694-8989 from a safe location. Do not allow anyone except qualified gas professionals or fire services personnel to enter the building until a complete inspection has determined if there is a leak, and if so, that the leak is repaired.

Your Responsibilities If You Need Repair Service: Check Your Appliance fully before calling for service and carefully follow the directions in the manufacturer’s instruction manual to try to correct the problem. If You cannot correct the problem, call 888-890-5554 for service.

Manufacturer’s Warranty: The manufacturer is responsible for items covered under their expressed warranty. If qualified as an approved warranty provider, Service Guard may pay for other expenses, such as associated labor costs, not covered by the manufacturer’s warranty. Manufacturer’s recalls, manufacturer’s updates or upgrades, inherent manufacturer defects, and recognized design flaws are excluded by this Plan.

Obligation: The obligations of Service Guard under this Plan are backed by the full faith and credit of Black Hills Energy.

 

APPENDIX A – TO TERMS AND CONDITIONS

Service Guard consists of the Comfort Plan, the Comfort Plan with an Add On Plan, or the Comfort À la Carte Plan which are described below. The monthly cost for each Plan will vary. See Service Guard Terms and Conditions (“T&Cs”) for eligibility and details. Please contact the Customer Contact Center at 888-890-5554, Monday through Friday from 7:00 a.m. to 6:30 p.m. MST for monthly costs and information. This number is also available 24 hours a day, 7 days a week for emergency service and after-hours priority calls.

 

 

Appliances Covered

 

 

Service Guard Comfort

Add-on or A la Carte can be purchased separately or combined with the Comfort Plan

Central A/C or air-to-air Heat Pump (electric)

X

X

Furnace (Natural Gas (NG), Electric or *Propane) or Boiler (NG)

X

X

Range or oven or cooktop (NG, Electric, *Propane)

X

X

Tank-Style Water Heater (NG, Electric, *Propane) or Tankless Water Heater (NG, Propane)

X

X

Fireplace Insert/Stove (NG, *Propane) or Built-In fireplace (Electric)

 

X

Annual HVAC Inspection (furnace or boiler or fireplace) or (central A/C or air-to-air heat pump)

 

X

 

APPENDIX A TO TERMS AND CONDITIONS

SERVICE GUARD COMFORT PLAN - PARTS COVERAGE

Furnace (natural gas, electric or propane):*

Central Air Conditioner or Air to Air Heat Pump and Ductless Mini Split Systems:

Boiler System (natural gas or propane):*

  1. Air movement sensors/alarms (original system)
  2. Belts, pulleys, blowers, wheels
  3. Blower bearings, shaft and wheels
  4. Capacitors
  5. Circuit boards
  6. Door safety switch
  7. Electronic elements
  8. Fan, fan safety switch
  9. Fan motor
  10. Forced draft fan and motor
  11. Flame electrode and spreader
  12. Gas valve
  13. Heating element
  14. Ignition control module
  15. Igniter
  16. Inducer motor/motor assembly
  17. Internal fuse
  18. Internal wiring harness and controls
  19. Internal sensors, control units, switches, and limits
  20. Main burner
  21. Manifold
  22. Pilot burner
  23. Standard thermostat
  24. Regulator
  25. Relay, transformers
  26. Safety interlock switches
  27. Thermal fuse
  28. Thermocouple
  1. Belts and Pulleys
  2. Capacitor
  3. Compressor**
  4. Circuit boards
  5. Condenser fan motor
  6. Control-type switches
  7. Defrost control and heaters
  8. Expansion valve
  9. Evaporator fan
  10. Fan blades (indoor and outdoor)
  11. Fan control
  12. Filter dryer
  13. Fossil fuel kits
  14. Internal fuse
  15. Inverter board**
  16. Limit control
  17. Outdoor thermostats and controls
  18. Relay
  19. Reversing valve**
  20. Service valves
  21. Standard thermostat
  22. Timer
  23. Transformer
  24. Valve caps
  1. Aqua stat
  2. Belts, pulleys, blowers, wheels
  3. Boiler zone valves (head only)
  4. Capacitors
  5. Circuit boards
  6. Door safety switch
  7. Gas valve
  8. Fan and/or limit controls
  9. Ignition systems & thermocouples
  10. Inducer motor/motor assembly
  11. Internal fuse
  12. Internal wiring harness and controls
  13. Low water cut-off
  14. Main burner
  15. Pressure switch
  16. Primary circulator pump, motor, coupler & bearings (isolated)
  17. Relays
  18. Relief valve
  19. Regulator
  20. Safety interlock switches
  21. Sensor
  22. Sequencer
  23. Standard thermostat
  24. Thermal fuse
  25. Transformer

Fireplace, or Stove, or Insert (natural gas, electric or propane),

Water Heater (natural gas, electric or propane):* or Tankless Water Heater (natural gas or propane):*

Cooking Stove/Range (freestanding or countertop or oven) (natural gas, electric or propane):*

  1. Blower systems integral to unit
  2. Burners
  3. Gas valves integral to unit
  4. Ignition systems
  5. Safety switches
  6. Standard thermostat
  1. Combustion blower and motor
  2. Drain valve
  3. Flame sensor and spreader
  4. Gas valve
  5. Heating element
  6. Ignition module, igniter
  7. Internal fuse
  8. Limit control
  9. Main burner
  10. Manifold
  11. Pilot burner and assembly
  12. Pressure switch
  13. Regulator
  14. Relief valve
  15. Spill switch
  16. Thermocouple
  17. Thermostat
  1. AC power cord
  2. Bake and broil elements, surface units
  3. Circuit boards
  4. Door gaskets, hinges, springs, switches and latches
  5. Fan control, motor and switches
  6. Flame spreader
  7. Electronic range controls and touch pad
  8. Gas valves, regulator
  9. Gaskets and seals
  10. Ignition modules and igniter
  11. Internal fuse, relay, transformers
  12. Light switches
  13. Manifold
  14. Oven burners, top burners
  15. Pilot burner assembly
  16. Process control timer and switches
  17. Programmable clocks
  18. Receptacles
  19. Thermocouple, thermostat
  20. Switch controls
  21. Relay, transformers
  22. Self-cleaning elements, latches and solenoids
  23. Temperature sensors and controls
  24. Thermistors

Whole House Evaporative Cooler (electric):*

  1. Bearings
  2. Belts
  3. Blower wheels
  4. Capacitors
  5. Float valves
  6. Hoses
  7. Motor
  8. Pulleys and sheaves
  9. Pumps
  10. Relays
  11. Shafts and collars
  12. Thermostats
  13. Transformer
*Some exclusions apply. See Service Guard Terms and Conditions for details. Covered appliances vary by plan type; please refer to your Welcome Kit for details on what appliances Your Plan covers.
**Major Components on appliances through eight (8) years of age based on the appliance serial and/or model number.

 

Términos y Condiciones de Service Guard

Usted ha pedido inscribirse en Service Guard de Black Hills Corporation (de aquí en adelante, “Black Hills Energy” al realizar servicios de reparación de electrodomésticos de Service Guard para sus subsidiarias de servicios públicos de electricidad y gas). Su solicitud de inscripción en Service Guard, junto con estos Términos y Condiciones y los Apéndices adjuntos, componen el acuerdo entre usted y Black Hills Energy con respecto a su inscripción y cobertura de Service Guard. Al proporcionarle estos Términos y condiciones (“Términos y condiciones”), se confirma su inscripción en Service Guard de Black Hills Energy. La fecha de entrada en vigor del Plan se encuentra en el Paquete de Bienvenida que se le ha proporcionado.

El Proveedor y el Vendedor del Plan son: Black Hills Energy, P.O. Box 1400, Rapid City, SD 57709-1400

Service Guard: Service Guard consiste de 1) el Plan de Confort, 2) el Plan de Confort con un Plan de Añadidura o 3) solo el Plan a la Carta. Los planes están disponibles dentro de los territorios seleccionados de servicio por Black Hills Energy. El costo mensual de cada Plan y la cobertura seleccionada según cada Plan variará. Sus Aparatos cubiertos por su inscripción en el Plan y la cobertura que ha seleccionado están registrados con Black Hills Energy. Solo bajo el Plan de Confort, si tiene MÁS DE UNA DE LAS MISMAS UNIDADES o unidades similares, la cobertura para las Unidades mismas o similares está LIMITADA A LA PRIMERA UNIDAD para la cual presenta una solicitud de servicio.

Service Guard está sujeto a los siguientes Términos y Condiciones. Se adjunta y forma parte de estos Términos y Condiciones el Apéndice “A”, que indica los Aparatos y las partes cubiertas de cada cobertura del Plan y de Service Guard. Los costos mensuales de cada Plan están sujetos a cambios según lo dispuesto en estos Términos y Condiciones.

Consulte la Política de Privacidad de Black Hills Energy ubicada en https://www.blackhillsenergy.com/privacy-policy, con respecto a cualquier información que Black Hills Energy tenga sobre su inscripción en Service Guard

Si tiene alguna pregunta sobre su inscripción en Service Guard, comuníquese con el Centro de atención al cliente al 888-890-5554.

Definitions:

“Acuerdo” o “Acuerdo de servicio” se refiere a estos Términos y Condiciones y los Apéndices adjuntos.

“Componente Principal” significa un compresor, una válvula de inversión o una placa inversora que puede ser parte de una unidad de condensación exterior de aire acondicionado, Bomba de Calor o Sistemas Mini Split.

“Falla Mecánica” o “Falla Eléctrica” significa una falla (no una reducción gradual en el rendimiento operativo debido al desgaste) de una pieza cubierta. “Plan de Servicio de Reparación” o “Plan” significa su Plan de Service Guard.

“Usted” o “Su” significa el Cliente inscrito.

Elegibilidad para la Cobertura: Un requisito previo para inscribirse en Service Guard es que su cuenta de Black Hills Energy no debe tener un saldo vencido.

Cualquier saldo vencido debe pagarse en su totalidad antes de que comience la cobertura de Service Guard y antes de que se programen las llamadas de servicio de Service Guard. Usted debe ser dueño de sus Aparatos cubiertos por este Acuerdo. Como condición para la cobertura bajo el Programa, usted certifica que todos los Aparatos, según su leal saber y entender, están razonablemente limpios, accesibles de manera segura y se encuentran en buenas condiciones de funcionamiento a partir de la fecha en que comienza su cobertura. Los Aparatos deben cumplir con los requisitos legales federales, estatales y locales aplicables. Los Aparatos en el Plan que han sido reparados bajo el Plan no pueden ser sustituidos o eliminados del Plan durante el término del Acuerdo. Sus Aparatos deben estar ubicados dentro del territorio de servicio de Black Hills Energy. Las personas que no reciben el servicio público de Black Hills Energy, pero que se encuentran en el territorio de servicio de Black Hills Energy, pueden inscribirse en un Plan de Service Guard. Service Guard se reserva el derecho, a su exclusivo criterio, de denegar la inscripción de un cliente que no sea de servicio público debido a factores que incluyen, entre otros, la distancia, los recursos o la disponibilidad del personal de Service Guard. Una persona de 18 años o más debe estar presente y permanecer en el sitio antes de que un técnico de Service Guard, o un técnico designado por Service Guard, pueda ingresar a la casa del cliente. Service Guard cubre la reparación de piezas cubiertas y mano de obra para Fallas Mecánicas o Eléctricas. Sujeto a los otros términos y condiciones contenidos en este documento, si Service Guard determina, a su exclusivo juicio, que algún producto no es reparable por cualquier motivo, incluyendo, entre otros, la indisponibilidad de las piezas, o en el caso de que Service Guard, a su entera discreción, determine que la unidad no es segura, Service Guard, a su discreción, requerirá el reemplazo del Aparato en vez de repararlo. Una vez que Service Guard lo haya determinado, Service Guard le puede proporcionar un cupón que Usted puede aplicar hacia a un nuevo Aparato de reemplazo que se comprará en una oficina de Black Hills Energy o en una tienda de su elección. Si la compra no se hace mediante Service Guard, Usted debe enviar el cupón autorizado y un recibo o comprobante de compra válido del nuevo Aparato para recibir el reembolso de Service Guard. Si Service Guard elige proporcionarle un cupón, el valor del cupón será determinado por Service Guard, a su entera discreción. El cupón es válido por un período de treinta (30) días a partir de la fecha de autorización. El nuevo Aparato debe cumplir con todas las condiciones de un Aparato cubierto para ser elegible para un cupón. El nuevo aparato sería entonces la unidad cubierta por Service Guard y el Aparato reemplazado ya no será elegible para la cobertura. En este caso, Service Guard no tendrá ninguna obligación adicional de cumplimiento bajo este Acuerdo en cuanto al Aparato o unidad no reparable. Usted será el responsable de retirar los aparatos o unidades no reparables.

Los componentes principales están cubiertos durante ocho (8) años (según el número de serie) y los componentes cubiertos están cubiertos durante la vida útil del Aparato, siempre que haya piezas disponibles.

Refrigerante: Service Guard proporcionará cobertura para fugas menores de refrigerante (máximo de dos libras de refrigerante por año) en un sistema sellado. Las fugas menores deben ser accesibles, sin desensamblaje para su reparación. Las fugas mayores o múltiples no están cubiertas por Service Guard. El Cliente es responsable del refrigerante adicional de más de dos libras. No cubrimos refrigerantes alternativos. NOTA: Debido a la eliminación gradual por la EPA de R22, el Plan cubrirá hasta dos libras en 2019. A partir del 1 de enero de 2020 en adelante, R22 ya no se incluirá en este Plan.

Descripciones del Plan: Service Guard no será responsable de los cargos por el servicio o las piezas compradas o instaladas por Usted o realizadas por técnicos u organizaciones de reparación de Aparatos no participantes sin la aprobación previa de Service Guard. Tras su notificación a Service Guard de un posible problema, Service Guard se esforzará por brindar un servicio eficiente y rápido a cualquiera de sus dispositivos cubiertos por el Plan, aunque el tiempo de respuesta se regirá por las condiciones climáticas, la consideración de la seguridad del personal de servicio y la carga de trabajo. Toda programación de llamadas de reparación, mantenimiento y servicio se proporciona de lunes a viernes durante el horario laboral normal. La calefacción primaria es elegible para el servicio dentro de las veinticuatro (24) horas, incluido el servicio fuera del horario establecido, y los fines de semana y días festivos. Se hará todo esfuerzo por programar las visitas el mismo día si se recibe una solicitud antes de las 10:00 pm.

Su participación en Service Guard puede estar sujeta a impuestos estatales o locales que será su responsabilidad pagarlos. Service Guard debe tener acceso seguro y condiciones de trabajo seguras en y alrededor de sus Aparatos y equipo, y Service Guard tendrá el derecho a rechazar el servicio según el Plan y/o cancelar Su inscripción en Service Guard en caso de que Usted no proporcione o no pueda proporcionar acceso o condiciones de trabajo seguros. Si Usted es dueño de una mascota, por la seguridad de Su mascota y de nuestros técnicos de servicio, asegure a Su mascota para permitir que Service Guard haga el trabajo necesario dentro y alrededor de Su hogar. De lo contrario, el técnico de servicio no podrá ingresar a Su hogar o al área circundante para hacer el trabajo. Service Guard se reserva el derecho de denegar la cobertura de Aparatos o sistemas que tengan números.

de serie faltantes o modificados. El programa excluye repuestos y Aparatos que hayan sido retirados. Service Guard se reserva el derecho de seleccionar las partes utilizadas y restringir las marcas específicas de Aparatos o equipos en cuanto a la elegibilidad para la cobertura en virtud del Plan. La elección de las piezas que se utilizarán para la reparación de cualquier Aparato(s) será a discreción exclusiva de Service Guard. Service Guard se aplica a una residencia unifamiliar por acuerdo determinado únicamente por Service Guard, y solo a los Aparatos o equipos específicos que se mencionan específicamente como cubiertos por Su Plan al momento de su inscripción inicial. Si un Aparato, como un horno o caldera, sirve a más de una residencia, todas las direcciones servidas por dicho Aparato deben indicarse al momento de hacer la inscripción. Las cuentas de Service Guard deben estar a nombre del dueño de la propiedad. Al inscribirse en un Plan de Service Guard, Usted acepta que Service Guard pueda responder a una solicitud de servicio sobre un Aparato cubierto en la ubicación cubierta, incluso si la persona que solicita el servicio no es Usted. Service Guard está restringido a los Aparatos diseñados, fabricados y dimensionados en fábrica para uso residencial y utilizados para fines residenciales. Service Guard se reserva el derecho, a su discreción, de utilizar los técnicos de servicio participantes o seleccionar a contratistas calificados para cumplir con todas o parte de sus obligaciones bajo Su Plan de Servicio de Service Guard.

Término: A cambio de su pago mensual, la cobertura de su Plan comenzará a partir de la inscripción aprobada. Usted recibirá un paquete de Bienvenida que confirma la fecha de inicio, la cobertura seleccionada y los precios existentes. Su término inicial se extiende por un (1) año a partir de la Fecha de Inscripción. A partir de entonces, Su cobertura automáticamente continuará de mes en mes hasta que Usted solicite que se cancele o el Plan sea cancelado por Service Guard según se establece a continuación. En cualquier momento durante la cobertura de Su Plan, Black Hills Energy puede modificar estos Términos y condiciones y / o el costo mensual de cada Plan individual, con un aviso de treinta (30) días de antelación.

Service Guard puede terminar su cobertura del Plan en cualquier Plan de Service Guard, sin previo aviso, por falta de pago, por una tergiversación material hecha por Usted, o por un incumplimiento sustancial de las obligaciones relacionadas con un Aparato cubierto o por Su mal uso de algún Aparato cubierto. En caso de que Service Guard termine Su cobertura de Plan en un Plan de Service Guard por cualquier otro motivo, Service Guard le proporcionará un aviso de no menos de diez (10) días antes de la terminación, incluida una declaración de los motivos de la terminación y la fecha de vigencia de la terminación. Los Clientes que sean removidos de un Plan Service Guard por falta de pago deberán esperar 12 meses a partir de la fecha del último evento de no utilidad autorizado para volver a inscribirse en un nuevo Plan. Si su Plan de Service Guard se cancela por cualquier problema que no sea la falta de pago, Usted puede volver a inscribirse en un Plan, a la entera discreción de Service Guard, al curar la causa de la terminación.

Si desea terminar Su inscripción en el Plan dentro de un período de doce (12) meses después de la Fecha de inscripción, puede hacerlo si no ha recibido servicios que cuestan más que el monto que Usted pagó hasta el último día del mes que Usted deseo de terminar su inscripción. Si tuvo uno (1) o más reclamos de servicio y optó por cancelar Su Plan de Service Guard, o se le da de baja de su Plan de Service Guard por cualquier motivo indicado antes de que el plazo inicial haya expirado, Usted será responsable del costo de todos los reclamos de servicio hecho en su Nombre menos todas las primas mensuales pagadas o el saldo de la prima inicial a plazo de 12 meses, lo que sea menor.

Puede cancelar su inscripción en el Plan sin cargo, dentro de los treinta (30) días siguientes a la Fecha de Inscripción; siempre que no se haya realizado ninguna solicitud de servicio conforme al Plan. También puede proporcionar un aviso por escrito de su terminación a: Black Hills Energy, Attn: SERVICE GUARD Program, P.O. Box 1400 Rapid City, SD 57709. También puede cancelar llamando al 888-890-5554, o por email a ServiceGuard@support.blackhillsenergy.com, [Clientes de Wyoming Solamente: Si se debe un reembolso y no se paga dentro de los cuarenta y cinco (45) días posteriores a su solicitud de terminación, se agregará una multa del diez por ciento (10%) por mes al monto no pagado del reembolso.]

Renuncia a daños cuando se mueve un Aparato: Usted entiende que hay un riesgo inherente en tal movimiento. Existe el riesgo de daños al Aparato y en las áreas que rodean su instalación, incluidos, entre otros, los pisos, los gabinetes y las encimeras. Usted reconoce que el técnico de Service Guard no está obligado a mover el aparato. A cambio de la voluntad del técnico para hacerlo, Usted se compromete a mantener impecable, tanto al técnico como a Service Guard de toda responsabilidad asociada con cualquier daño que pueda ocurrir en relación con este movimiento.

Limitación de Responsabilidad: Service Guard no será responsable ante el Cliente por daños especiales, indirectos, emergentes o incidentales de ningún tipo, incluidos, entre otros, cualquier pérdida de ganancias, pérdida de uso o interrupción de negocio, en base a cualquier reclamación en virtud de este Acuerdo, incluso si el Cliente ha sido informado de la posibilidad de tales daños. En la medida en que lo permita la ley aplicable, en ningún caso la responsabilidad por los daños y perjuicios que se detallan a continuación por parte de Service Guard o sus padres o filiales, excederá las cantidades realmente pagadas a Service Guard por el Cliente.

Lo que este Plan NO cubre:

I. Pérdida o daño a los Productos cubiertos mientras se encuentra fuera del territorio de servicio de Black Hills Energy; II. Equipos ubicados en un lugar inseguro. Algunos ejemplos incluyen un espacio confinado, equipo ubicado a más de seis pies del suelo, o equipo en un ático sin terraza o pasarela, o equipo en un techo; III. La mano de obra y los materiales o las piezas que estén directamente cubiertos por la garantía del fabricante, retiros por fabricantes, defectos inherentes, los Aparatos cubiertos por otro plan de servicio, piezas, el material y la mano de obra para reparar los productos vendidos “tal cual”, incluidos los modelos de piso o modelos de demostración; IV. Trabajo y materiales o partes para la reparación de:

  1. Fuga de líneas, serpentín evaporador y/o condensador), intercambiadores de calor, vidrio de aparatos, vidrio/cerámica (tapa lisa), tanque del calentador de agua o tanques de almacenamiento de agua, sistemas solares de calefacción;
  2. Hardware (incluidos, entre otros, gabinetes, bases, montajes, molduras, marcos, paneles o componentes que no sean mecánicos o eléctricos);
  3. Accesorios (incluidos, entre otros, antena(s), baterías, bombillas, relojes analógicos, fusibles [a menos que se trate de una pieza cubierta], interruptores automáticos, a menos que sean integrados, accesorios electrónicos o de “estado sólido” que no estén directamente relacionados con la operación principal del dispositivo, incluidos, entre otros, discos, programas de computadora, memoria de computadora, software, conectividad a Internet, cámaras, televisores o pantallas táctiles);
  4. Equipos periféricos (que incluyen, entre otros, drenajes, conductos, amortiguadores de ductos, ventiladores de refuerzo de ductos, salidas de aire de combustión, amortiguadores/economizadores, tanques de expansión, barras de ánodo, tubos de calor radiante bajo piso, secciones de calderas, válvulas de calderas no aisladas, cuerpos de válvulas en zonas de calderas, bombas, calderas, carcasas de aparatos u hornos, filtros de aire o agua, medios o almohadillas de todo tipo, celdas de limpiadores de aire electrónicos, humidificadores de vapor autónomos, luces UV de desinfección, líneas de suministro de energía, combustible o agua, pintura, chimeneas, y revestimientos de chimeneas, ventilación, conectores flexibles de gas para aparatos, aislamiento, tuberías, radiadores); refrigerantes alternativos y obsoletos según lo estipulado por las normas de la Agencia de Protección Ambiental (EPA, por sus siglas en inglés). Reemplazo o actualización del equipo como resultado del reemplazo del equipo asociado dentro de un sistema sellado (serpentín evaporativo, unidad de condensación, conjunto de líneas)

V. Mantenimiento (que incluye, entre otros, cargos por drenaje, purgas, limpieza de calderas y líneas de agua asociadas, lavados de calentadores de agua, juegos de líneas para aire acondicionado, limpieza de serpentines de refrigeración, limpieza de conductos de aire, ventilación, ajuste o equilibrio del flujo de aire a habitaciones, ventilación de radiadores, revestimientos de rodapies, drenaje o limpieza de tanques de expansión, limpieza de aparatos, limpieza de vidrios, desconexión de aparatos para limpieza o mudanza, o instalación de aparatos nuevos o de reemplazo, almohadillas evaporativas, filtros, tanque de calentador de agua, limpieza del intercambiador de calor del horno, o el servicio de mantenimiento regular tales como el encendido de temporada del piloto y las comprobaciones de seguridad, los costos asociados con la recuperación o reciclaje del refrigerante); VI. Costos por daños directos, indirectos, incidentales o consecuentes, incluido el deterioro de alimentos, enfermedades o lesiones causadas por demoras, fallas en el servicio, dificultades laborales, remoción o reconstrucción de paredes, pisos o techos, daños a las instalaciones o productos cubiertos causados por fugas o goteos de las conexiones de plomería; condensación, moho, u otro tipo de contaminación del producto o las instalaciones, y otras condiciones fuera del control de Black Hills Energy, derivadas del rendimiento de Black Hills Energy conforme a este Plan, que incluyen, entre otros:

  1. Incumplir con las instrucciones del fabricante para el uso de los Productos y / o negligencia, daños debidos a la falta de mantenimiento o preparación para el invierno, abuso intencional o uso indebido de los Productos cubiertos por parte del cliente o cualquier otra persona;
  2. Raspar, abollar, pinchar o astillar, sin importar la causa, cableado eléctrico inadecuado o defectuoso, plomería, suministro de energía, vandalismo, instalación incorrecta, óxido o corrosión; quemaduras o daños causados por fuentes de calor que exceden las temperaturas de operación esperadas, normales o recomendadas de fábrica;
  3. Incendio, humo, congelación, combustible, interrupciones de suministro de energía o agua, rayos, sobretensiones, robo, explosión, viento, inundación, movimiento de la tierra u otros desastre natural, disturbios civiles o “actos de guerra”;
  4. Uso indebido de una fuente eléctrica o reemplazo de fusibles;
  5. Las actualizaciones del equipo que no cumplan con los requisitos del código local actual, las reparaciones realizadas por cualquier servicio de reparación que no sea Black Hills Energy o un servicio de reparación autorizado por Black Hills Energy;
  6. Pérdida o daño al Producto(s) durante el tránsito, la entrega, la entrega o el movimiento por cualquier causa, incluido el daño durante el embalaje o desempaque, la remoción o reinstalación de un Producto cubierto, o el daño causado por cualquier fuerza física aplicada a un producto(s) cubierto(s);
  7. Travesuras o destrucción causada por animales; o
  8. Pérdida de uso de los Productos cubiertos o daños consecuentes, demoras en la prestación del servicio o pérdidas incidentales de cualquier naturaleza
  9. No se debe exigir a Black Hills Energy que retire el asbesto o realice tareas de mantenimiento en los aparatos que puedan estar contaminados con asbestos u otros materiales carcinogénicos o los reconocidos por la EPA como peligrosos.

VII.

Aparatos excluidos por tipo o marca:
Aparatos excluidos por tipo o marca:
Hornos Amana® HTM
Caldera Buderus y calentadores de agua.
Sistema combinado de calefacción de gas y leña
Calentador de agua doméstico utilizado para calefacción de espacios.
Calentadores ambientales eléctricos
GlowCore®
Heatmaker®
Hytech®
HydroTherm®
Placas de inducción
Lennox® Hi -efficiency incluyendo “Pulse®”, “Hydro-Pulse®”,
“Complete” Heat®”, “WhisperHeat®”, “G60 furnace”
Aparatos de combustible de aceite
Chimeneas al aire libre o fogatas
Calderas de tubo triangular, calentadores de agua de cocción indirecta Calentadores y chimeneas sin ventilación
Productos de calefacción y aire acondicionado Viessmann

Hornos y estufas de alta gama (grado comercial), que incluyen pero no se limitan a:

  • Aga
  • Bosch
  • Dacor
  • DCS
  • Professional Gallery de Electrolux y Frigidaire
  • Gaggenau
  • Monograma GE
  • Serie GE Profile
  • Fisher & Paykel
  • KitchenAid Professional series
  • Miele
  • Thermador
  • Viking
  • Wolf

En caso de una EMERGENCIA DE GAS: Elimine y evite todas las fuentes de ignición, incluido el uso de fósforos y el funcionamiento de los interruptores eléctricos. Evacúe el edificio y llame de inmediato al “911” y después a Black Hills Energy al 800-694-8989 desde un lugar seguro. No permita que nadie, salvo los profesionales de gas calificados o el personal de servicios de bomberos, ingrese al edificio hasta que una inspección completa haya determinado si hay una fuga y, de ser así, que se repare la fuga.

Sus responsabilidades si necesita un servicio de reparación: Revise su Aparato completamente antes de llamar para servicio y siga cuidadosamente las instrucciones del manual del fabricante para tratar de corregir el problema. Si no puede corregir el problema, llame al 888-890-5554 para el servicio.

Garantía del fabricante: El fabricante es responsable de los artículos cubiertos por su garantía expresa. Si califica como un proveedor de garantía aprobado, Service Guard puede pagar otros gastos, como los costos laborales asociados, no cubiertos por la garantía del fabricante. Los retiros por el fabricante, las actualizaciones del fabricante, los defectos inherentes del fabricante y los defectos de diseño reconocidos están excluidos de este Plan.

Obligación: Las obligaciones de Service Guard bajo este Plan están respaldadas por la plena fe y el crédito de Black Hills Energy.

APÉNDICE A - A TÉRMINOS Y CONDICIONES

Service Guard consiste del Plan de Confort, el plan de Confort con un Plan de Añadidura o el Plan de Confort A La Carta que se describen a continuación. El costo mensual por cada Plan variará. Consulte los Términos y Condiciones de Service Guard (“TyC”) para saber sobre la elegibilidad y los detalles. Comuníquese con el Centro de atención al cliente al 888-890-5554, de lunes a viernes de 7:00 a.m. a 6:30 p.m. Horario Estándar de Montaña para los costos mensuales e información. Este número también está disponible las 24 horas del día, los 7 días de la semana para el servicio de emergencia y las llamadas prioritarias fuera del horario de atención.

 

 

Aparatos Cubiertos

 

 

Service Guard Comfort

Los planes de Añadidura o A la Carta se pueden comprar por separado o en combinación con el Comfort Plan

Aire acondicionado central o bomba de calor aire a aire (eléctrica)

X

X

Horno (Gas Natural (GN), Eléctrico o *Propano) o Caldera (GN)

X

X

Estufa u horno o placa de cocción (GN, *Propano)

X

X

Calentador de agua estilo tanque (GN, Eléctrico, *Propano) o calentador de agua sin tanque (GN, Propano)

X

X

Chimenea estilo Insert/Estufa (GN, *Propano) o Chimenea integrada

(Eléctrica)

 

X

Inspección anual de HVAC (horno o caldera o chimenea) o (aire

acondicionado central o bomba de calor aire a aire)

 

X

 

APENDICE A
A TÉRMINOS Y CONDICIONES

 

COBERTURA DE PARTES DEL SERVICE GUARD COMFORT PLAN

Horno (gas natural, eléctrico o propano):*

Aire acondicionado central o bomba de calor aire a aire o Sistemas Mini Split Sin Conductos (eléctricos): *

Sistema de Caldera (gas natural o propano):*

  1. Sensores/alarmas de movimiento de aire

(sistema original)

  1. Correas, poleas, sopladores, ruedas.
  2. Rodamientos de soplador, eje y ruedas
  3. Condensadores
  4. Tablas de circuitos
  5. Interruptor de seguridad de puerta
  6. Elementos electrónicos
  7. Ventilador, interruptor de seguridad de ventilador
  8. Motor del ventilador
  9. Ventilador de tiro forzado y motor
  10. Electrodo de llama y esparcidor
  11. Válvula de gas
  12. Elemento de calefacción
  13. Módulo de control de encendido
  14. Encendedor
  15. Motor de inductor/ensamblaje de motor
  16. Fusible interno
  17. Cableado interno y mandos
  18. Sensores internos, unidades de control,

interruptores y límites.

  1. Quemador principal
  2. Múltiple
  3. Quemador piloto
  4. Termostato estándar
  5. Regulador
  6. Relé, transformadores
  7. Interruptores de enclavamiento de seguridad
  8. Fusible térmico
  9. Termopar
  1. Correas y poleas
  2. Condensador
  3. Compresor**
  4. Tablas de circuitos
  5. Motor de ventilador de condensador
  6. Interruptores de control
  7. Control de descongelación y calentadores.
  8. Válvula de expansión
  9. Ventilador del evaporador
  10. Aspas del ventilador (interiores y exteriores)
  11. Control del ventilador
  12. Secador de filtro
  13. Kits de combustibles fósiles
  14. Fusible interno
  15. Tablero inversor**
  16. Control de limites
  17. Termostatos y controles exteriores.
  18. Relé
  19. Válvula de inversión**
  20. Válvulas de servicio
  21. Termostato estándar
  22. Temporizador
  23. Transformador
  24. Tapas de válvulas
  1. Aquastat
  2. Correas, poleas, sopladores, ruedas.
  3. Válvulas de zona de caldera (solo el cabezal)
  4. Condensadores
  5. Tablas de circuitos
  6. Interruptor de seguridad de puerta
  7. Válvula de gas
  8. Controles de ventilador y/o límite
  9. Sistemas de encendido y termopares
  10. Motor de inductor/ensamblaje de motor
  11. Fusible interno
  12. Cableado interno y mandos
  13. Interruptor de bajo nivel de agua
  14. Quemador principal
  15. Interruptor de presión
  16. Bomba de circulación primaria, motor,

acoplador y rodamientos (aislados)

  1. Relés
  2. Válvula de seguridad
  3. Regulador
  4. Interruptores de enclavamiento de seguridad
  5. Sensor
  6. Secuenciador
  7. Termostato estándar
  8. Fusible térmico
  9. Transformador

Chimenea, o Estufa, Chimenea Insertable (de gas natu- ral, eléctrica o propano),

Calentador de agua (gas natural, eléctrico o propa- no):* o Calentador de agua sin tanque

(gas natural o propano):*

Estufa de cocción (independiente o de mostrador u horno) (gas natural, eléctrico o propano):*

  1. Sistemas de soplado integrales a la unidad.
  2. Quemadores
  3. Válvulas de gas integrales a la unidad.
  4. Sistemas de encendido
  5. Interruptores de seguridad
  6. Termostato estándar
  1. Soplador de combustión y motor
  2. Válvula de drenaje
  3. Sensor de llama y esparcidor
  4. Válvula de gas
  5. Elemento de calefacción
  6. Módulo de encendido, encendedor
  7. Fusible interno
  8. Control de limites
  9. Quemador principal
  10. Múltiple
  11. Quemador piloto y montaje.
  12. Interruptor de presión
  13. Regulador
  14. Válvula de seguridad
  15. Interruptor de retorno
  16. Termopar
  17. Termostato
  1. Cable de alimentación de aire acondicionado
  2. Elementos para hornear y asar, unidades de superficie.
  3. Tablas de circuitos
  4. Juntas de puertas, bisagras, resortes, interruptores y

cierres.

  1. Control del ventilador, motor e interruptores.
  2. Esparcidor de llama
  3. Controles electrónicos de estufa y panel táctil
  4. Válvulas de gas, regulador
  5. Empaques y sellos
  6. Módulos de encendido y encendido
  7. Fusible interno, relé, transformadores
  8. Interruptores de luz
  9. Múltiple
  10. Quemadores de horno, quemadores de superficie
  11. Ensamblaje de quemador piloto
  12. Control de proceso temporizador e interruptores
  13. Relojes programables
  14. Recipientes
  15. Termopar, termostato
  16. Controles de interruptor
  17. Relé, transformadores
  18. Elementos autolimpiables, cierres y solenoides.
  19. Sensores de temperatura y controles.
  20. Termistores

Enfriador evaporativo para toda la casa (eléctrico):*

  1. Baleros
  2. Correas
  3. Rodamientos de soplador
  4. Condensadores
  5. Válvulas de flotador
  6. Mangueras
  7. Motor
  8. Poleas y gavillas
  9. Bombas
  10. Relés
  11. Ejes y collares
  12. Termostatos
  13. Transformador
** Se aplican algunas exclusiones. Consulte los Términos y Condiciones de Service Guard para los detalles. Los aparatos cubiertos varían según el tipo de plan; favor de consultar su Kit de Bienvenida para obtener detalles sobre qué aparatos Su Plan cubre.
** Componentes principales de aparatos hasta los 8 años de edad según el número de serie del dispositivo.

Terms and Conditions

Appliance Repair Plans: Comfort Key, Comfort Complete, Comfort A La Carte Service Guard

Effective Feb. 28, 2024

You, the “Customer”, have requested enrollment in Service Guard from Black Hills Corporation (hereinafter referred to as “Black Hills Energy” when conducting Service Guard appliance repair services for its gas utility subsidiaries). The Customer’s request for enrollment in Service Guard along with these Terms and Conditions and the Appendices hereto, comprise the agreement between the Customer and Black Hills Energy regarding the Customer enrolling in and coverage under Service Guard. By providing the Customer with these Terms and Conditions (“Terms and Conditions”), the Customer’s enrollment in Black Hills Energy’s Service Guard offering is confirmed. The effective date of the Plan is listed on the Welcome Packet that has been provided to the Customer.  

The Plan Provider and Seller are: Black Hills Energy, P.O. Box 1400, Rapid City, SD 57709-1400 
The services addressed in this Agreement are regulated by the Iowa Insurance Division, 601 Locust St., 4th Floor, Des Moines, Iowa 50309. 

Please refer to Black Hills Energy’s Privacy Policy located at https://www.blackhillsenergy.com/privacy-policy, regarding any information Black Hills Energy maintains pertaining to the Customer’s enrollment in Service Guard. 

Service Guard: Service Guard consists of 1) the Comfort Key Plan; 2) the Comfort Complete Plan; 3) the Comfort A La Carte Plan only; or any combination of the Comfort Key Plan or the Comfort Complete Plan with Add On(s) from the Comfort A La Carte Plan.  Plans are available within select Black Hills Energy service territories.  The monthly cost for each Plan and the selected coverage under each Plan will vary.  Your Appliances that are covered by your enrollment in the Plan and the coverage you have selected are on record with Black Hills Energy.  Under the Comfort Key Plan and the Comfort Complete Plan only, if you have MORE THAN ONE OF THE SAME or similar Units, coverage for the same or similar Units is LIMITED TO THE FIRST UNIT for which you file a service request.

Service Guard is subject to the following Terms and Conditions.  Attached and made a part of these Terms and Conditions is Appendix “A” which lists the Appliances and covered parts of each Plan and Service Guard coverage.  The monthly costs for each Plan are subject to change as provided for in these Terms and Conditions.

Definitions:

  • “Agreement” or “Service Agreement” means these Terms and Conditions and the Appendices hereto.
  • “Major Component” means a compressor, reversing valve or inverter board which can be part of an A/C outside condensing unit, Heat Pump or Mini Split Systems.
  • “Mechanical Breakdown” or “Electrical Breakdown” means a failure (not gradual reduction in operating performance due to wear and tear) of a covered part. 
  • “Service Repair Plan”, or “Plan” means your requested Service Guard Plan.
  • “Customer” means you, the counterparty, to these Terms and Conditions and the Appendices hereto.
  • “Unit” refers to number of appliances covered under the Plan.
  • “Add Ons” refers to adding additional appliance coverage to a bundle plan offering. 
  • “Enrollment Date” means the date the Customer enrolled in appliance coverage.

Eligibility for Coverage: A prerequisite to enrolling in Service Guard is that the customer’s Black Hills Energy account must have no past due balance.  Any past due balances must be paid in full before Service Guard coverage begins and before any Service Guard service calls are scheduled.   

  1. As a condition to coverage under the Plan, the customer certifies that all appliances, to the best of their knowledge, are reasonably clean and safely accessible and are in good operating condition as of the date that the customer’s coverage begins.  Conditions existing at the time of enrollment in the Plan will not be covered.  Black Hills Energy reserves the right to determine any preexisting conditions or consequential damages.  
  2. Appliances must meet applicable state and local law requirements in order to be eligible for coverage under the Plan.   
  3. Appliances on the Plan that have been repaired under the Plan may not be substituted or removed from the Plan during the term of the Agreement. 
  4. The Customer’s Appliances must be located within the Black Hills Energy service territory. Individuals who do not receive utility service from Black Hills Energy but are located in the Black Hills Energy service territory, may enroll in a Service Guard Plan.  Service Guard reserves the right, in its sole discretion, to deny enrollment of a non-utility customer due to factors including, but not limited to, travel distance, resources, or availability of Service Guard personnel.  
  5. An individual 18 years or older must be present and remain onsite before a Service Guard technician, or Service Guard designated technician, can enter the Customer’s home. 
  6. Service Guard covers the repair of covered parts and labor for Mechanical or Electrical Breakdowns.  Subject to the other terms and conditions contained herein, if Service Guard determines, in its sole judgment, that any Unit is not repairable for any reason, including, but not limited to, the unavailability of parts, or in the event Service Guard, in its sole discretion, determines that the unit is unsafe, Service Guard shall, at its option, require the replacement of the Appliance in lieu of repairs. 
    1. a. Upon such a determination by Service Guard, Service Guard may provide a coupon to the Customer that can be applied by the Customer towards a new replacement Appliance to be purchased at a retailer of the Customer’s choice. The Customer must send the authorized coupon and a valid receipt or proof of purchase of the new Appliance in order to receive reimbursement from Service Guard.  If Service Guard elects to provide Customer with a coupon, the value of the coupon will be determined by Service Guard, in its sole discretion. 
    2. b. The coupon is valid for a period of thirty (30) days from the date of authorization. The new Appliance must meet all the conditions of a covered Appliance to be eligible for a coupon. The new Appliance would then be the unit covered under Service Guard and the replaced Appliance will no longer be eligible for coverage. In this event, Service Guard will have no further obligation of performance under this Agreement as to the non-repairable Appliance or unit. Customer will be responsible for removal of the non-repairable appliance(s) or unit(s).
  7. The Customer’s participation in Service Guard may be subject to state or local taxes which will be the customer’s responsibility to pay. 

Term: In return for the Customer’s monthly payment, the Customer’s Plan coverage will begin upon approved enrollment. The Customer will receive a Welcome Packet confirming the start date, coverage selected, and pricing. The Customer’s initial term extends for one (1) year from the Enrollment Date. Thereafter, coverage will automatically continue on a month-to-month basis until the Customer requests that it be terminated, or the Plan is canceled by Service Guard as set forth below. At any time during your Plan coverage, these Terms and Conditions and/or the monthly cost for each individual Plan may be modified by Black Hills Energy, upon thirty (30) days’ notice to the Customer. This Plan is not transferable.

Customers shall be permitted to cancel and return this Agreement within twenty (20) days of the date of mailing of this Agreement or within ten (10) days after delivery of this Agreement if the Agreement is delivered at the time of sale. If no claim has been made under the Agreement prior to its return, the Agreement is void and the full purchase price of the Agreement shall be refunded to you. A ten percent (10%) penalty shall be added each month if the refund is not paid to the Customer within thirty (30) days of the return of the Agreement to Black Hills Energy.  

Cancellation due to nonpayment: Service Guard may terminate the Plan coverage in any Service Guard Plan, without notice to the Customer, for non-payment, for a material misrepresentation made to Service Guard by the Customer, or for a material breach by the Customer of the duties related to a covered Appliance or the Customer’s misuse of a covered Appliance. Should Service Guard terminate the Plan coverage in a Service Guard Plan for any other reason, Service Guard will provide not less than ten (10) days’ notice prior to termination, including a statement of the reason(s) for termination and the effective date of the termination. Customers who are removed from a Service Guard Plan for non-payment will be required to wait twelve (12) months from the last authorized non- utility event date before re-enrolling in a new Plan. If Your Service Guard Plan is terminated for any issue other than non-payment, the Customer may be re-enrolled in a Plan, at Service Guard’s sole discretion, upon curing the cause of termination.

  • If Customer is terminated by Black Hills Energy for non-payment, the payment of all balances due are required prior to Customer re-enrollment. 

Notice of Cancellation: The Notice of Cancellation shall state the effective date of the cancellation and the reason for the cancellation. If this Agreement is canceled by Black Hills Energy for any reason other than nonpayment of the purchase price, Black Hills Energy shall refund you in an amount equal to one hundred percent of the unearned purchase price paid, calculated on a pro rata basis based upon elapsed time or mileage, less any claims paid. Black Hills Energy may also charge a reasonable administrative fee in an amount no greater than ten percent (10%) of the total purchase. 

Early Termination: If the Customer desires to terminate enrollment in the Plan within a twelve (12) month period after the Enrollment Date, Customers may do so if they have not received services costing more than the amount paid up to the last day of the month desired to terminate enrollment.  If the Customer had one (1) or more service claims and chooses to cancel their Service Guard Plan, or are terminated from their Service Guard Plan for any stated reason before the initial term has expired, the Customer will be responsible for the cost of all service claims made on their behalf, less all paid monthly premiums, or the balance of the initial twelve (12) month term premium, whichever is less.  

You may also provide written notice of your termination to: Black Hills Energy, Attn: SERVICE GUARD Plan, P.O. Box 1400 Rapid City, SD 57709. You may also terminate by calling 888-890-5554, or emailing ServiceGuard@support.blackhillsenergy.com 

Notice of Update: At any time during the Plan coverage, these Terms and Conditions and/or the monthly cost for each individual Plan may be modified by Black Hills Energy, upon thirty (30) days’ notice to the Customer. Customers may terminate their enrollment in the Plan prior to the effective date of any such increase or modification by providing written notice to Black Hills Energy. 

The Customer may switch from the Plan to another Plan offered by Black Hills Energy one time each calendar year upon notice to Black Hills Energy. 

Refrigerant: The Plan will provide coverage for minor A/C refrigerant leaks (maximum of two pounds refrigerant annually) in a sealed system. Minor leaks must be accessible, without disassembly for repair. Major or multiple leaks are not covered by the Plan. The Customer is responsible for additional refrigerant beyond two pounds. Due to the EPA phase out of R-22 refrigerant, R-22 refrigerant is not covered by the Plan. Black Hills Energy reserves the right to restrict coverage of alternative refrigerants.

Waiver of Damages When Moving Appliance: Customer understands there is inherent risk in such movement. There is risk of damage to the Appliance itself, and to areas surrounding its installation, including but not limited to flooring, cabinetry, and counter tops. Customer acknowledges the Service Guard technician is not required to move the appliance. In exchange for the technician’s willingness to do so, the Customer promises to hold faultless, both the technician and Service Guard from any and every liability associated with any such damage as may occur in connection with this movement. 

Safety: Service Guard must have safe access to and safe working conditions at and around the Customer’s Appliances and equipment, and Service Guard shall have the right to refuse service under the Plan and/or to terminate Customers enrollment in Service Guard in the event the Customer does not or is unable to provide safe access or working conditions.

Pet: If the Customer owns a pet, for the safety our service technicians and the Customer’s pet, the pet must be secured to allow Service Guard to perform the necessary work in and around the Customer’s home. Failure to do so prevents the service technician from being able to enter the Customer’s home or the surrounding area to perform appliance repair work. 

Limitation of Liability: Service Guard, its agents, employees, and contractors shall not be liable to Customer for any special, indirect, consequential, or incidental damages of any kind, including, without limitation, any damages, loss, injury, or illness caused by delays, unavailable parts, labor difficulties or any other conditions beyond Black Hills Energy’s control, based on any claim under this Agreement, even if Customer has been advised of the possibility of such damages. Black Hills Energy’s liability is limited to the cost to repair a covered Appliance, subject to other restrictions contained in these Terms and Conditions. To the extent permitted by applicable law, in no event shall the liability for damages hereunder of Service Guard or its parents or affiliates exceed the amounts actually paid to Service Guard by the Customer.

Plan Descriptions:  No prior approval, deductible, or service fee is required when making a claim. Primary heat is eligible for service within twenty-four (24) hours, including service after-hours, and on weekends and holidays.  Every effort will be made to schedule calls the same day if repair request is received prior to 10:00p.m. All other services will be scheduled during normal business hours based on repair workload, parts availability, and weather conditions; provided, however, that such service may be scheduled during non-business hours at an additional cost. Service can be requested through the customer web portal or by calling 1-888-890-5554. 

  1. By enrolling in a Service Guard Plan, Customer agrees that Service Guard may respond to a request for service on a covered Appliance at the covered location, even if the person requesting service, is not Customer. 
  2. Repair services will not be scheduled or provided if the Customer’s account contains a past due balance. Late payment charges equal to 1.5% of the past due balance will be applied to the customer’s account for any amount past due 30 days or greater. 
  3. The Plan applies only to residential grade equipment and only to the primary appliance of each type of covered Appliance. If an Appliance, such as a furnace or boiler, serves more than one residence, all addresses served by that Appliance must be disclosed at the time of enrollment. Service Guard is restricted to Appliances factory designed, manufactured, and sized for residential use, and being used for residential purposes. Coverage for additional Appliances can be obtained at an additional cost. 
  4. Black Hills Energy reserves the right to deny coverage of Appliances or systems that have missing or altered serial numbers. The Plan excludes recalled parts and appliances. 
  5. Black Hills Energy reserves the right to select the parts used and may elect to use substitute parts or services that comply with applicable state and federal laws and the right to restrict certain makes of Appliances from eligibility under the Plan due to availability of parts. The choice of parts to be used for repair of any Appliances(s) shall be at the sole discretion of Service Guard.
  6. Appliances may wear out beyond repair. If the cost of labor and parts to repair a covered Appliance in its current condition and age exceeds its current market value or replacement parts are no longer available, Black Hills Energy reserves the right to not repair the Appliance. 
  7. The decision to repair will be at the sole discretion of Black Hills Energy. The decision may be based on the covered part not being available, the fact that the Appliance is no longer worth the cost of repair, or some other reason. Black Hills Energy will make commercially reasonable efforts to protect against any further damage while making repairs. Black Hills Energy will follow any applicable owner’s manual or other required service or maintenance procedures.
  8. Black Hills Energy is not liable for charges for service or parts you purchase from others.
  9. Black Hills Energy reserves the right to select qualified contractors to fulfill its obligation under the Plan.
  10. The Plan covers the cost to repair covered Appliances, subject to the restrictions contained in these Terms and Conditions. The Plan is not intended to be an insurance policy or a substitute for an insurance policy. Black Hills Energy does not warrant against the failure of covered Appliances. Obligations of Black Hills Energy under this service contract are backed by the full faith and credit of Black Hills Energy and are not guaranteed under a reimbursement insurance policy.
  11. Black Hills Energy warrants its work for a period of ninety (90) days. This warranty is limited to the Black Hills Energy’s repair of any defective work. This is the only warranty made by the Black Hills Energy.

ALL OTHER WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY DISCLAIMED.  

Major components are covered for eight (8) years (based on serial number) and covered components are covered for the life of the Appliance as long as parts are available. 
 

What is not covered by the Plan?

  1. The Plan does not cover appliances, parts, materials, or conditions not listed herein.

  2. Equipment located in an unsafe location. Some examples include, but are not limited to, a confined space, equipment located above six feet from the ground, equipment in an attic without decking or walkway, or equipment on a roof. 

  3. Labor and materials or parts directly covered under a manufacturer’s warranty, or manufacturer’s recall; inherent defects; appliances covered under another service plan; or parts, material or labor to repair Unit(s) sold “as-is”, including floor models, or demonstration models.

  4. The Plan does not cover window A/C units; tank-less water heaters; microwave ovens; clocks; range exhaust hoods and timers which do not control an appliance function; flexible gas appliance connectors; zone air dampers; pump bodies; boiler zone valve bodies; condenser coils; evaporator coils; piping; radiators; expansion tanks; boiler sections; air/water filters; air cleaners; humidifiers; chimneys; chimney liners; venting; water tanks; anode rods; heat exchangers; appliance insulation panels; shelves/racks and liners (including glass); trim; solar equipment; induction cooking; rotisserie motors; gas air conditioners; noise not affecting operation of the appliance; or damage to any appliance due to sediment build-up, rust, corrosion or improper venting. 

  5. Labor and materials or parts for repair of: 

    1. a.    Leak in line set, evaporator coil, and/or condenser coil; heat exchangers; water heater tank; water storage tanks; or solar heating systems.

    2. b.    Hardware including, but not limited to, cabinets, bases, mounts, trim, frame, panels, or components that are not mechanical or electrical. 

    3. c.    Accessories including, but not limited to, antennas; batteries; light bulbs; analog clocks; fuses [unless result of covered part]; circuit breakers unless built-in; electronic or “solid state” accessories not directly related to the primary operation of the appliance including, but not limited to, disks, computer programs, computer memory, software, internet connectivity; cameras; televisions; or touch screens. 

    4. d.    Peripheral equipment including, but not limited to, refrigerator compressors; drains; ductwork; duct dampers; duct booster fans; combustion air vents; dampers/economizers; expansion tanks; anode rods; under floor radiant heat tubing; boiler sections; non-isolated boiler valves; boiler zone valve bodies; condensate pumps; boiler; appliance or furnace housings; air or water filters; media, or pads of all kinds; electronic air cleaner cells; steam and stand-alone humidifiers; UV disinfection lights; external power, fuel, or water supply lines; paint; chimneys; chimney flues and liners; venting; flexible appliance gas connectors; insulation; piping; radiators; alternative and obsolete refrigerants as mandated by Environmental Protection Agency (EPA) guidelines; or replacement or upgrading of equipment as a result of replacing associated equipment within a sealed system (evaporative coil, condensing unit, line set.)

  6. Maintenance, including but not limited to, charges for draining, purging, cleaning of boiler and associated water lines; line sets for air conditioning; cleaning of cooling coils; cleaning of air ducts, venting; adjusting or balancing air flow to rooms; venting of radiators, baseboard casings; draining or cleaning of expansion tanks; cleaning of appliances; cleaning of glass; disconnection of appliances for cleaning or moving; installation of new or replacement appliances, evaporative pads, filters; water heater tank; cleaning of furnace heat exchanger; or regular maintenance service such as seasonal pilot lighting and safety checks; or costs associated with reclaiming/recycling refrigerant.

  7. Costs for direct, indirect, incidental, or consequential damages, including food spoilage; illness or injury caused by delays, failure to service, or labor difficulties; removal or reconstruction of walls, floors, or ceilings; damage to the premises or covered Unit caused by leaking or dripping of plumbing connections; condensation, mold, mildew, or other contamination of the Unit or the premises; or other conditions beyond Black Hills Energy’s control arising from Black Hills Energy’s performance under this Plan, including, but not limited to:

    1. Failure to comply with manufacturer’s instruction for use of Unit(s) and/or negligent damage due to lack of maintenance or winterization; willful abuse; or misuse of the covered Unit(s) by the Customer or any other person.

    2. Scratching, denting, puncturing, or chipping, however caused; inadequate or defective electrical wiring, plumbing, or power supply; vandalism; improper installation; rust or corrosion; or scorching or damage from heat sources exceeding expected, normal, or factory recommended operating temperatures.

    3. Fire; smoke; freezing; fuel, power, or water supply outages; lightning; power surges; theft; explosion; wind, flood, earth movement, or other “acts of God”; civil disturbance; or “acts of war.”

    4. Improper use of an electrical source or replacement of fuses.

    5. Updates to equipment not meeting current local code requirements; or repairs performed by any repair service other than Black Hills Energy or a Black Hills Energy authorized repair service.

    6. Loss or damage to Unit(s) while in the course of transit, delivery, redelivery or movement for any cause, including damage while packing or unpacking, removal or reinstallation of a covered Unit(s); or damage caused from any physical force applied to a covered Unit(s).

    7. Mischief or destruction caused by animals.

    8. Loss of use of the covered Unit(s) or consequential damages; delays in rendering service; or incidental loss of any nature.

    9. Black Hills Energy shall not be required to remove asbestos or perform maintenance on Appliances which may be contaminated by asbestos or other carcinogenic, or EPA recognized hazardous materials as announced by the EPA.

  8. The Plan does not cover the installation, disconnection, or cleaning of appliances; treatment of boiler water, cooling coils or air ducts, setting airflow, venting radiators, or draining expansion tanks. The Plan does not cover food spoilage due to a covered appliance malfunction. The Plan does not cover refrigerators located in unconditioned space. 
  9. The Plan does not cover repairs necessitated by design deficiencies, incorrect sizing, or installation of appliances. The Plan does not cover upgrading or improvement of Appliances, systems and/or equipment, including, but not limited to, bringing Appliances, systems and/or equipment up to code. 
  10. The Plan does not cover removal; repair; or recovering or reconstruction of walls, floors and/or ceilings. 
  11. The Plan does not cover major or multiple A/C refrigerant leaks (needing more than two pounds of refrigerant annually). Due to the EPA phase out of R-22 refrigerant, R-22 refrigerant is not covered by the Plan. Black Hills Energy reserves the right to restrict coverage of alternative refrigerants.

Appliances excluded by type or brand, including but not limited to: 

  • Amana® HTM furnaces 
  • Buderus boiler and water heaters 
  • Combination gas/wood burning heating system 
  • Domestic water heater used for space heating 
  • Electric space heaters 
  • GlowCore® 
  • Heatmaker® 
  • Hytech® 
  • HydroTherm® 
  • Induction cooktops 
  • Lennox® Hi-efficiency including “Pulse®”, “Hydro-Pulse®”, “Complete” Heat®”, “WhisperHeat®”, “G60 furnace” 
  • Oil fuel appliances 
  • Indoor and outdoor fireplaces or fire pits 
  • Triangle Tube boilers, indirect fired water heaters 
  • Ventless heaters and fireplaces 
  • Viessmann heating and air conditioning units 
  • Snowmelt furnaces and/or boilers 
  • Residential furnaces/boilers over 299,000 Btu input 
  • Residential air conditioning over 5 tons capacity 
  • Whole house fans 
  • Packaged terminal air conditioners (PTAC) 
  • Window A/C units 
  • Tankless water heaters 
  • Point of use water heater at fixture (electric) 
  • Tank or storage water heaters < 30 gallons 
  • Residential potable water heater > 80 gallons capacity
  • Voyager water heaters 
  • Solar or gas power air conditioning 
  • Geothermal units and well fields 
  • Commercial or institutional duty appliances (such as Vulcan commercial range) 
  • Appliances manufactured for recreational vehicles (portable units) 
  • Coleman “Blend Air” ventilation system(s) 
  • Commercial use of any appliance 
  • Vent cleaning 
  • Heat recovery ventilators (HRV) 

High-end/ commercial grade washers, dryers, refrigerators, ranges, ovens, and cooktops, including, but not limited to: 

  • Aga 
  • Dacor
  • DCS 
  • Gaggenau 
  • Fisher & Paykel 
  • Miele 
  • Thermador 
  • Viking 
  • Wolf 
  • JennAir
  • Sub Zero

In case of a GAS EMERGENCY: Eliminate and prevent all sources of ignition including the use of matches and the operation of electrical switches. Evacuate the building and promptly call 911 and then Black Hills Energy at 800-694-8989 from a safe location. Do not allow anyone except qualified gas professionals or fire services personnel to enter the building until a complete inspection has determined if there is a leak, and if so, that the leak is repaired.

Customer Responsibilities If You Need Repair Service: Check Appliance fully before calling for service and carefully follow the directions in the manufacturer’s instruction manual to try to correct the problem. If You cannot correct the problem, call 888-890-5554 for service.

Manufacturer’s Warranty: The manufacturer is responsible for items covered under their expressed warranty. If qualified as an approved warranty provider, Service Guard may pay for other expenses, such as associated labor costs, not covered by the manufacturer’s warranty. Manufacturer’s recalls, manufacturer’s updates or upgrades, inherent manufacturer defects, and recognized design flaws are excluded by this Plan.

Covered parts

Covered appliances vary by plan type; please refer to your Welcome Kit for details on what appliances your plan covers.

Service Guard Iowa Comfort Plan — parts coverage

Water heater

Range (both countertop and oven)

Clothes dryer

  1. Combustion blower and motor
  2. Drain valve
  3. Flame sensor and spreader
  4. Gas valve
  5. Heating element
  6. Ignition module, igniter
  7. Internal fuse
  8. Limit control
  9. Main burner
  10. Manifold
  11. Pilot burner and assembly
  12. Pressure switch
  13. Regulator
  14. Relief valve
  15. Spill switch
  16. Thermocouple
  17. Thermostat
  1. Appliance cord
  2. Door hinges
  3. Door springs
  4. Door switches
  5. Fan control
  6. Fan motor
  7. Fan switches
  8. Flame spreaders
  9. Gas valves
  10. Gaskets and seals
  11. Glass cook top
  12. Glass doors
  13. Handles
  14. Heating elements
  15. Ignition modules
  16. Igniter
  17. Insulation panels
  18. Internal fuse
  19. Knobs
  20. Leveling legs
  21. Light switches
  22. Manifold
  23. Oven burners
  24. Pilot burner assembly
  25. Printed circuit controls
  26. Process control switches
  27. Process control timer
  28. Programmed cooking controls
  29. Receptacles
  30. Regulator
  31. Relay
  32. Self-cleaning elements
  33. Self-cleaning latches
  34. Self-cleaning solenoids
  35. Sensor
  36. Thermistors
  37. Thermocouple
  38. Thermostat
  39. Top burners
  40. Touch pad controls
  41. Touch pads
  42. Transformers
  1. Appliance cord
  2. Auto laundry product dispensers
  3. Bearings
  4. Belts
  5. Blower wheel
  6. Cable
  7. Capacitor
  8. Control timer
  9. Door catch
  10. Door switch
  11. Door seals
  12. Drive motor
  13. Drum baffles
  14. Drum supports and glides
  15. Electronic dry control boards
  16. Exhaust blower
  17. Flame sensor
  18. Flame spreader
  19. Gas valve
  20. Gaskets and seals
  21. Handles
  22. Heating element
  23. Heating element switch
  24. Igniter
  25. Internal fuse and fusible links
  26. Knobs
  27. Leveling legs
  28. Limit control
  29. Lint filter
  30. Main burner
  31. Pilot burner assembly
  32. Printed circuit timer control
  33. Pulleys
  34. Relay
  35. Sensor (moisture/dryness)
  36. Rollers
  37. Selector
  38. Shafts
  39. Solenoids and coils
  40. Springs
  41. Switch
  42. Regulator
  43. Thermistors
  44. Thermocouple
  45. Thermostat
  46. Touch pads
  47. Touch pad controls
  48. Transformer
  49. Vent cleaning**
** Up to 8 feet of exposed vent.
Central heating Air conditioner Heat pump
  1. Aquastat
  2. Belts
  3. Boiler zone valves (head only)
  4. Blower bearings
  5. Blower shaft
  6. Blower wheels
  7. Capacitors
  8. Circuit boards
  9. Circulation pump (motor only)
  10. Condensate pump 
  11. Door safety switch
  12. Fan and/or limit controls
  13. Fan motor
  14. Flame electrode
  15. Flame spreader
  16. Forced draft fan
  17. Forced draft motor
  18. Fuel regulator
  19. Furnace service switch
  20. Gas valve
  21. Heating element
  22. Ignition control module
  23. Igniter
  24. Inducer fan/motor assembly
  25. Internal fuse
  26. Internal wiring (other than complete wiring)
  27. Low-water cut-off
  28. Main burner
  29. Manifold
  30. Pilot burner
  31. Pressure gauge
  32. Pressure switch
  33. Pulleys
  34. Pump coupler
  35. Relay
  36. Relief valve
  37. Safety interlock switches
  38. Sensor
  39. Sequencer
  40. Sight glass
  41. Thermal fuse
  42. Thermocouple
  43. Thermostat
  44. Transformer
  1. Appliance cord (window only)
  2. Bearings
  3. Belts
  4. Capacitor
  5. Circuit boards
  6. Compressor*
  7. Condenser fan blades
  8. Condenser fan motor
  9. Condensate pump 
  10. Control-type switches
  11. Expansion valve
  12. Filter dryer
  13. Leak repair (minor sealed system where accessible)
  14. Pulleys
  15. Relay
  16. Service valves
  17. Thermostat
  18. Transformer
  19. Valve caps
  1. Bearings
  2. Belts
  3. Capacitor
  4. Circuit boards
  5. Compressor*
  6. Condenser fan motor
  7. Condensate pump 
  8. Control type switches
  9. Defrost control
  10. Defrost heaters
  11. Expansion valves
  12. Fan blades (indoor and outdoor)
  13. Fossil fuel kits
  14. Internal fuse
  15. Leak repair (minor sealed system where accessible)
  16. Outdoor thermostats and controls
  17. Pulleys
  18. Relay
  19. Reversing valve
  20. Service valves
  21. Thermostat
  22. Transformer
  23. Valve caps
Clothes washer Refrigerator Freezer
  1. Agitator
  2. Appliance cord
  3. Auto laundry product dispenser
  4. Balancing devices
  5. Bearings
  6. Belts
  7. Controls (electronics and switches)
  8. Brake assembly
  9. Clutch
  10. Door glass
  11. Door switch
  12. Drain hose
  13. Drive block
  14. Drive coupler
  15. Drive motor
  16. Pulleys
  17. Fill hoses
  18. Internal fuse
  19. Gaskets
  20. Handles
  21. Inlet water valve
  22. Knobs
  23. Leveling legs
  24. Lid hinges
  25. Lid switch
  26. Relays
  27. Sequencer
  28. Shift levers
  29. Snubber
  30. Solenoids
  31. Splash ring
  32. Temperature sensing board
  33. Timer
  34. Touch panels
  35. Transmission*
  36. Tub water seals
  37. Water pump
  1. Appliance cord
  2. Capacitor
  3. Coil cleaning
  4. Compressor overload
  5. Condenser drain heater
  6. Condenser fan blades
  7. Condenser fan motor
  8. Control-type switches
  9. Defrost element
  10. Defrost fan
  11. Defrost thermostat
  12. Defrost timer
  13. Door closers
  14. Door hinges
  15. Door seals and gaskets
  16. Door shims
  17. Drain hose
  18. Electronic sensing/monitoring systems
  19. Evaporator fan motor and blade
  20. Handles
  21. Ice/water dispenser
  22. Icemaker
  23. Internal fuse
  24. Knobs
  25. Leak repair (excludes sealed system)
  26. Leveling legs and wheels
  27. Light switch
  28. Microswitch
  29. Mullion defrost heater
  30. Relay
  31. Stile heater
  32. Thermistors
  33. Thermostat
  34. Thermostatic control dampers
  35. Touch pads
  36. Water inlet valves
  1. Appliance cord
  2. Capacitor
  3. Compressor*
  4. Condenser fan blades
  5. Condenser fan motor
  6. Control-type switches
  7. Door seals
  8. Defrost element
  9. Defrost timer
  10. Drain hoses
  11. Evaporator fan motor
  12. Handles
  13. Hot gas defrost heater
  14. Leak repair (minor sealed system)
  15. Refrigerant accumulators
  16. And receivers
  17. Refrigerant charging
  18. Relay
  19. Stile heaters
  20. Thermostat
Dishwasher    
  1. Check valve
  2. Chemical and detergent dispensers
  3. Door gaskets
  4. Door hinges
  5. Door springs
  6. Door switch
  7. Drain solenoid
  8. Fill valve
  9. Guides
  10. Handles
  11. Heat/moisture purge blower and motor
  12. Heating element
  13. Hoses
  14. Impellers
  15. Knobs
  16. Leveling legs
  17. Motor
  18. Motor relay
  19. Motor seals
  20. Printed circuit controls
  21. Pump
  22. Rollers
  23. Spray arms
  24. Spray tower
  25. Timer/control
  26. Touch pads
  27. Water seals
  28. Wax motor
*Major components on appliances through eight (8) years of age based on the appliance serial and/or model number.  


 

Terms and Conditions

Replacement coverage:  Comfort Key, Comfort Complete, Comfort A La Carte 

Effective Feb. 28, 2024

You, the “Customer”, have requested enrollment in Service Guard replacement coverage from Black Hills Corporation (hereinafter referred to as “Black Hills Energy” when conducting Service Guard appliance repair services for its gas utility subsidiaries). The Customer’s request for enrollment in Service Guard along with these Terms and Conditions and the Appendices hereto, comprise the agreement between the Customer and Black Hills Energy regarding the Customer enrolling in and coverage under Service Guard. By providing the Customer with these Terms and Conditions (“Terms and Conditions”), the Customer’s enrollment in Black Hills Energy’s Service Guard offering is confirmed. The effective date of the Plan is listed on the Welcome Packet that has been provided to the Customer.  

The Plan Provider and Seller are: Black Hills Energy, P.O. Box 1400, Rapid City, SD 57709-1400 
The services addressed in this Agreement are regulated by the Iowa Insurance Division, 601 Locust St., 4th Floor, Des Moines, Iowa 50309. 

Please refer to Black Hills Energy’s Privacy Policy located at https://www.blackhillsenergy.com/privacy-policy, regarding any information Black Hills Energy maintains pertaining to the Customer’s enrollment in Service Guard. 

Service Guard: Service Guard consists of 1) the Comfort Key Plan; 2) the Comfort Complete Plan; 3) the Comfort A La Carte Plan only; or any combination of the Comfort Key Plan or the Comfort Complete Plan with Add On(s) from the Comfort A La Carte Plan.  Plans are available within select Black Hills Energy service territories.  The monthly cost for each Plan and the selected coverage under each Plan will vary.  Your Appliances that are covered by your enrollment in the Plan and the coverage you have selected are on record with Black Hills Energy.  Under the Comfort Key Plan and the Comfort Complete Plan only, if you have MORE THAN ONE OF THE SAME or similar Units, coverage for the same or similar Units is LIMITED TO THE FIRST UNIT for which you file a service request.

Service Guard is subject to the following Terms and Conditions.  Attached and made a part of these Terms and Conditions is Appendix “A” which lists the Appliances and covered parts of each Plan and Service Guard coverage.  The monthly costs for each Plan are subject to change as provided for in these Terms and Conditions.

Definitions:

  • “Agreement” or “Service Agreement” means these Terms and Conditions and the Appendices hereto.
  • “Major Component” means a compressor, reversing valve or inverter board which can be part of an A/C outside condensing unit, Heat Pump or Mini Split Systems.
  • “Mechanical Breakdown” or “Electrical Breakdown” means a failure (not gradual reduction in operating performance due to wear and tear) of a covered part. 
  • “Service Repair Plan”, or “Plan” means your requested Service Guard Plan.
  • “Customer” means you, the counterparty, to these Terms and Conditions and the Appendices hereto.
  • “Unit” refers to number of appliances covered under the Plan.
  • “Add Ons” refers to adding additional appliance coverage to a bundle plan offering. 
  • “Enrollment Date” means the date the Customer enrolled in appliance coverage.

Eligibility for Coverage: A prerequisite to enrolling in Service Guard is that the customer’s Black Hills Energy account must have no past due balance.  Any past due balances must be paid in full before Service Guard coverage begins and before any Service Guard service calls are scheduled.   

  1. As a condition to coverage under the Plan, the customer certifies that all appliances, to the best of their knowledge, are reasonably clean and safely accessible and are in good operating condition as of the date that the customer’s coverage begins.  Conditions existing at the time of enrollment in the Plan will not be covered.  Black Hills Energy reserves the right to determine any preexisting conditions or consequential damages.  
  2. Appliances must meet applicable state and local law requirements in order to be eligible for coverage under the Plan.   
  3. Appliances on the Plan that have been repaired under the Plan may not be substituted or removed from the Plan during the term of the Agreement. 
  4. The Customer’s Appliances must be located within the Black Hills Energy service territory. Individuals who do not receive utility service from Black Hills Energy but are located in the Black Hills Energy service territory, may enroll in a Service Guard Plan.  Service Guard reserves the right, in its sole discretion, to deny enrollment of a non-utility customer due to factors including, but not limited to, travel distance, resources, or availability of Service Guard personnel.  
  5. An individual 18 years or older must be present and remain onsite before a Service Guard technician, or Service Guard designated technician, can enter the Customer’s home. 
  6. Service Guard covers the repair of covered parts and labor for Mechanical or Electrical Breakdowns.  Subject to the other terms and conditions contained herein, if Service Guard determines, in its sole judgment, that any Unit is not repairable for any reason, including, but not limited to, the unavailability of parts, or in the event Service Guard, in its sole discretion, determines that the unit is unsafe, Service Guard shall, at its option, require the replacement of the Appliance in lieu of repairs. 
    1. a. Upon such a determination by Service Guard, Service Guard may provide a coupon to the Customer that can be applied by the Customer towards a new replacement Appliance to be purchased at a retailer of the Customer’s choice. The Customer must send the authorized coupon and a valid receipt or proof of purchase of the new Appliance in order to receive reimbursement from Service Guard.  If Service Guard elects to provide Customer with a coupon, the value of the coupon will be determined by Service Guard, in its sole discretion. 
    2. b. The coupon is valid for a period of thirty (30) days from the date of authorization. The new Appliance must meet all the conditions of a covered Appliance to be eligible for a coupon. The new Appliance would then be the unit covered under Service Guard and the replaced Appliance will no longer be eligible for coverage. In this event, Service Guard will have no further obligation of performance under this Agreement as to the non-repairable Appliance or unit. Customer will be responsible for removal of the non-repairable appliance(s) or unit(s).
  7. The Customer’s participation in Service Guard may be subject to state or local taxes which will be the customer’s responsibility to pay. 

Term: In return for the Customer’s monthly payment, the Customer’s Plan coverage will begin upon approved enrollment. The Customer will receive a Welcome Packet confirming the start date, coverage selected, and pricing. The Customer’s initial term extends for one (1) year from the Enrollment Date. Thereafter, coverage will automatically continue on a month-to-month basis until the Customer requests that it be terminated, or the Plan is canceled by Service Guard as set forth below. At any time during your Plan coverage, these Terms and Conditions and/or the monthly cost for each individual Plan may be modified by Black Hills Energy, upon thirty (30) days’ notice to the Customer. This Plan is not transferable.

Customers shall be permitted to cancel and return this Agreement within twenty (20) days of the date of mailing of this Agreement or within ten (10) days after delivery of this Agreement if the Agreement is delivered at the time of sale. If no claim has been made under the Agreement prior to its return, the Agreement is void and the full purchase price of the Agreement shall be refunded to you. A ten percent (10%) penalty shall be added each month if the refund is not paid to the Customer within thirty (30) days of the return of the Agreement to Black Hills Energy.  

Cancellation due to nonpayment: Service Guard may terminate the Plan coverage in any Service Guard Plan, without notice to the Customer, for non-payment, for a material misrepresentation made to Service Guard by the Customer, or for a material breach by the Customer of the duties related to a covered Appliance or the Customer’s misuse of a covered Appliance. Should Service Guard terminate the Plan coverage in a Service Guard Plan for any other reason, Service Guard will provide not less than ten (10) days’ notice prior to termination, including a statement of the reason(s) for termination and the effective date of the termination. Customers who are removed from a Service Guard Plan for non-payment will be required to wait twelve (12) months from the last authorized non- utility event date before re-enrolling in a new Plan. If Your Service Guard Plan is terminated for any issue other than non-payment, the Customer may be re-enrolled in a Plan, at Service Guard’s sole discretion, upon curing the cause of termination.

  • If Customer is terminated by Black Hills Energy for non-payment, the payment of all balances due are required prior to Customer re-enrollment. 

Notice of Cancellation: The Notice of Cancellation shall state the effective date of the cancellation and the reason for the cancellation. If this Agreement is canceled by Black Hills Energy for any reason other than nonpayment of the purchase price, Black Hills Energy shall refund you in an amount equal to one hundred percent of the unearned purchase price paid, calculated on a pro rata basis based upon elapsed time or mileage, less any claims paid. Black Hills Energy may also charge a reasonable administrative fee in an amount no greater than ten percent (10%) of the total purchase. 

Early Termination: If the Customer desires to terminate enrollment in the Plan within a twelve (12) month period after the Enrollment Date, Customers may do so if they have not received services costing more than the amount paid up to the last day of the month desired to terminate enrollment.  If the Customer had one (1) or more service claims and chooses to cancel their Service Guard Plan, or are terminated from their Service Guard Plan for any stated reason before the initial term has expired, the Customer will be responsible for the cost of all service claims made on their behalf, less all paid monthly premiums, or the balance of the initial twelve (12) month term premium, whichever is less.  

You may also provide written notice of your termination to: Black Hills Energy, Attn: SERVICE GUARD Plan, P.O. Box 1400 Rapid City, SD 57709. You may also terminate by calling 888-890-5554, or emailing ServiceGuard@support.blackhillsenergy.com 

Notice of Update: At any time during the Plan coverage, these Terms and Conditions and/or the monthly cost for each individual Plan may be modified by Black Hills Energy, upon thirty (30) days’ notice to the Customer. Customers may terminate their enrollment in the Plan prior to the effective date of any such increase or modification by providing written notice to Black Hills Energy. 

The Customer may switch from the Plan to another Plan offered by Black Hills Energy one time each calendar year upon notice to Black Hills Energy. 

Refrigerant: The Plan will provide coverage for minor A/C refrigerant leaks (maximum of two pounds refrigerant annually) in a sealed system. Minor leaks must be accessible, without disassembly for repair. Major or multiple leaks are not covered by the Plan. The Customer is responsible for additional refrigerant beyond two pounds. Due to the EPA phase out of R-22 refrigerant, R-22 refrigerant is not covered by the Plan. Black Hills Energy reserves the right to restrict coverage of alternative refrigerants.

Waiver of Damages When Moving Appliance: Customer understands there is inherent risk in such movement. There is risk of damage to the Appliance itself, and to areas surrounding its installation, including but not limited to flooring, cabinetry, and counter tops. Customer acknowledges the Service Guard technician is not required to move the appliance. In exchange for the technician’s willingness to do so, the Customer promises to hold faultless, both the technician and Service Guard from any and every liability associated with any such damage as may occur in connection with this movement. 

Safety: Service Guard must have safe access to and safe working conditions at and around the Customer’s Appliances and equipment, and Service Guard shall have the right to refuse service under the Plan and/or to terminate Customers enrollment in Service Guard in the event the Customer does not or is unable to provide safe access or working conditions.

Pet: If the Customer owns a pet, for the safety our service technicians and the Customer’s pet, the pet must be secured to allow Service Guard to perform the necessary work in and around the Customer’s home. Failure to do so prevents the service technician from being able to enter the Customer’s home or the surrounding area to perform appliance repair work. 

Limitation of Liability: Service Guard, its agents, employees, and contractors shall not be liable to Customer for any special, indirect, consequential, or incidental damages of any kind, including, without limitation, any damages, loss, injury, or illness caused by delays, unavailable parts, labor difficulties or any other conditions beyond Black Hills Energy’s control, based on any claim under this Agreement, even if Customer has been advised of the possibility of such damages. Black Hills Energy’s liability is limited to the cost to repair a covered Appliance, subject to other restrictions contained in these Terms and Conditions. To the extent permitted by applicable law, in no event shall the liability for damages hereunder of Service Guard or its parents or affiliates exceed the amounts actually paid to Service Guard by the Customer.

Plan Descriptions:  No prior approval, deductible, or service fee is required when making a claim. Primary heat is eligible for service within twenty-four (24) hours, including service after-hours, and on weekends and holidays.  Every effort will be made to schedule calls the same day if repair request is received prior to 10:00p.m. All other services will be scheduled during normal business hours based on repair workload, parts availability, and weather conditions; provided, however, that such service may be scheduled during non-business hours at an additional cost. Service can be requested through the customer web portal or by calling 1-888-890-5554. 

  1. By enrolling in a Service Guard Plan, Customer agrees that Service Guard may respond to a request for service on a covered Appliance at the covered location, even if the person requesting service, is not Customer. 
  2. Repair services will not be scheduled or provided if the Customer’s account contains a past due balance. Late payment charges equal to 1.5% of the past due balance will be applied to the customer’s account for any amount past due 30 days or greater. 
  3. The Plan applies only to residential grade equipment and only to the primary appliance of each type of covered Appliance. If an Appliance, such as a furnace or boiler, serves more than one residence, all addresses served by that Appliance must be disclosed at the time of enrollment. Service Guard is restricted to Appliances factory designed, manufactured, and sized for residential use, and being used for residential purposes. Coverage for additional Appliances can be obtained at an additional cost. 
  4. Black Hills Energy reserves the right to deny coverage of Appliances or systems that have missing or altered serial numbers. The Plan excludes recalled parts and appliances. 
  5. Black Hills Energy reserves the right to select the parts used and may elect to use substitute parts or services that comply with applicable state and federal laws and the right to restrict certain makes of Appliances from eligibility under the Plan due to availability of parts. The choice of parts to be used for repair of any Appliances(s) shall be at the sole discretion of Service Guard.
  6. Appliances may wear out beyond repair. If the cost of labor and parts to repair a covered Appliance in its current condition and age exceeds its current market value or replacement parts are no longer available, Black Hills Energy reserves the right to not repair the Appliance. 
  7. The decision to repair or replace will be at the sole discretion of the Black Hills Energy. The decision may be based on the covered part not being available, the fact that the appliance is no longer worth the cost of repair, or some other reason. Customer will be advised of the replacement plan and the specific appliance chosen to replace your existing appliance.  Black Hills Energy will make best efforts to protect against any further damage while making repairs. Black Hills Energy will follow any applicable owner’s manual or other required service or maintenance procedures.
  8. If the Black Hills Energy decides not to repair a covered appliance or part, Black Hills Energy will replace the appliance with a new one of similar kind, quality, and operating features. Black Hills Energy will attempt to, but will not be obligated to, provide an exact match in color, type, or brand. The replacement value will be limited to a maximum of up to $2,500.00 each for furnace and air conditioners; and up to $1,500.00 each for all other covered appliances. The replacement will include installation of the new appliance and hauling away of the old appliance, which will become the property of Black Hills Energy once replaced. No part of the replacement will be in cash or credit.
  9. If code requirements necessitate or the replacement otherwise results in an upgrade, Customer will be responsible for the additional retail and installation costs associated with the upgrade. Additionally, Customer may choose to upgrade to a different model or brand of appliance by paying to Black Hills Energy the difference in retail cost and any added installation cost before the purchase is made.
  10. Black Hills Energy is not liable for charges for service or parts you purchase from others.
  11. Black Hills Energy reserves the right to select qualified contractors to fulfill its obligation under the Plan.
  12. The Plan covers the cost to repair covered Appliances, subject to the restrictions contained in these Terms and Conditions. The Plan is not intended to be an insurance policy or a substitute for an insurance policy. Black Hills Energy does not warrant against the failure of covered Appliances. Obligations of Black Hills Energy under this service contract are backed by the full faith and credit of Black Hills Energy and are not guaranteed under a reimbursement insurance policy.
  13. Black Hills Energy warrants its work for a period of ninety (90) days. This warranty is limited to the Black Hills Energy’s repair of any defective work. This is the only warranty made by the Black Hills Energy.

ALL OTHER WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY DISCLAIMED.  

Major components are covered for eight (8) years (based on serial number) and covered components are covered for the life of the Appliance as long as parts are available. 

What is not covered by the Plan?

  1. The Plan does not cover appliances, parts, materials, or conditions not listed herein. 
  2. Equipment located in an unsafe location. Some examples include, but are not limited to, a confined space, equipment located above six feet from the ground, equipment in an attic without decking or walkway, or equipment on a roof. 
  3. Labor and materials or parts directly covered under a manufacturer’s warranty, or manufacturer’s recall; inherent defects; appliances covered under another service plan; or parts, material or labor to repair Unit(s) sold “as-is”, including floor models, or demonstration models.
  4. The Plan does not cover window A/C units; tank-less water heaters; microwave ovens; clocks; range exhaust hoods and timers which do not control an appliance function; flexible gas appliance connectors; zone air dampers; pump bodies; boiler zone valve bodies; condenser coils; evaporator coils; piping; radiators; expansion tanks; boiler sections; air/water filters; air cleaners; humidifiers; chimneys; chimney liners; venting; water tanks; anode rods; heat exchangers; appliance insulation panels; shelves/racks and liners (including glass); trim; solar equipment; induction cooking; rotisserie motors; gas air conditioners; noise not affecting operation of the appliance; or damage to any appliance due to sediment build-up, rust, corrosion or improper venting. 
  5. Labor and materials or parts for repair of: 
    1. a.    Leak in line set, evaporator coil, and/or condenser coil; heat exchangers; water heater tank; water storage tanks; or solar heating systems.
    2. b.    Hardware including, but not limited to, cabinets, bases, mounts, trim, frame, panels, or components that are not mechanical or electrical. 
    3. c.    Accessories including, but not limited to, antennas; batteries; light bulbs; analog clocks; fuses [unless result of covered part]; circuit breakers unless built-in; electronic or “solid state” accessories not directly related to the primary operation of the appliance including, but not limited to, disks, computer programs, computer memory, software, internet connectivity; cameras; televisions; or touch screens. 
    4. d.    Peripheral equipment including, but not limited to, refrigerator compressors; drains; ductwork; duct dampers; duct booster fans; combustion air vents; dampers/economizers; expansion tanks; anode rods; under floor radiant heat tubing; boiler sections; non-isolated boiler valves; boiler zone valve bodies; condensate pumps; boiler; appliance or furnace housings; air or water filters; media, or pads of all kinds; electronic air cleaner cells; steam and stand-alone humidifiers; UV disinfection lights; external power, fuel, or water supply lines; paint; chimneys; chimney flues and liners; venting; flexible appliance gas connectors; insulation; piping; radiators; alternative and obsolete refrigerants as mandated by Environmental Protection Agency (EPA) guidelines; or replacement or upgrading of equipment as a result of replacing associated equipment within a sealed system (evaporative coil, condensing unit, line set.)
  6. Maintenance, including but not limited to, charges for draining, purging, cleaning of boiler and associated water lines; line sets for air conditioning; cleaning of cooling coils; cleaning of air ducts, venting; adjusting or balancing air flow to rooms; venting of radiators, baseboard casings; draining or cleaning of expansion tanks; cleaning of appliances; cleaning of glass; disconnection of appliances for cleaning or moving; installation of new or replacement appliances, evaporative pads, filters; water heater tank; cleaning of furnace heat exchanger; or regular maintenance service such as seasonal pilot lighting and safety checks; or costs associated with reclaiming/recycling refrigerant.
  7. Costs for direct, indirect, incidental, or consequential damages, including food spoilage; illness or injury caused by delays, failure to service, or labor difficulties; removal or reconstruction of walls, floors, or ceilings; damage to the premises or covered Unit caused by leaking or dripping of plumbing connections; condensation, mold, mildew, or other contamination of the Unit or the premises; or other conditions beyond Black Hills Energy’s control arising from Black Hills Energy’s performance under this Plan, including, but not limited to:
    1. Failure to comply with manufacturer’s instruction for use of Unit(s) and/or negligent damage due to lack of maintenance or winterization; willful abuse; or misuse of the covered Unit(s) by the Customer or any other person.
    2. Scratching, denting, puncturing, or chipping, however caused; inadequate or defective electrical wiring, plumbing, or power supply; vandalism; improper installation; rust or corrosion; or scorching or damage from heat sources exceeding expected, normal, or factory recommended operating temperatures.
    3. Fire; smoke; freezing; fuel, power, or water supply outages; lightning; power surges; theft; explosion; wind, flood, earth movement, or other “acts of God”; civil disturbance; or “acts of war.”
    4. Improper use of an electrical source or replacement of fuses.
    5. Updates to equipment not meeting current local code requirements; or repairs performed by any repair service other than Black Hills Energy or a Black Hills Energy authorized repair service.
    6. Loss or damage to Unit(s) while in the course of transit, delivery, redelivery or movement for any cause, including damage while packing or unpacking, removal or reinstallation of a covered Unit(s); or damage caused from any physical force applied to a covered Unit(s).
    7. Mischief or destruction caused by animals.
    8. Loss of use of the covered Unit(s) or consequential damages; delays in rendering service; or incidental loss of any nature.
    9. Black Hills Energy shall not be required to remove asbestos or perform maintenance on Appliances which may be contaminated by asbestos or other carcinogenic, or EPA recognized hazardous materials as announced by the EPA.
  8. The Plan does not cover the installation, disconnection, or cleaning of appliances; treatment of boiler water, cooling coils or air ducts, setting airflow, venting radiators, or draining expansion tanks. The Plan does not cover food spoilage due to a covered appliance malfunction. The Plan does not cover refrigerators located in unconditioned space. 
  9. The Plan does not cover repairs necessitated by design deficiencies, incorrect sizing, or installation of appliances. The Plan does not cover upgrading or improvement of Appliances, systems and/or equipment, including, but not limited to, bringing Appliances, systems and/or equipment up to code. 
  10. The Plan does not cover removal; repair; or recovering or reconstruction of walls, floors and/or ceilings. 
  11. The Plan does not cover major or multiple A/C refrigerant leaks (needing more than two pounds of refrigerant annually). Due to the EPA phase out of R-22 refrigerant, R-22 refrigerant is not covered by the Plan. Black Hills Energy reserves the right to restrict coverage of alternative refrigerants. 

Appliances excluded by type or brand, including but not limited to: 

  • Amana® HTM furnaces 
  • Buderus boiler and water heaters 
  • Combination gas/wood burning heating system 
  • Domestic water heater used for space heating 
  • Electric space heaters 
  • GlowCore® 
  • Heatmaker® 
  • Hytech® 
  • HydroTherm® 
  • Induction cooktops 
  • Lennox® Hi-efficiency including “Pulse®”, “Hydro-Pulse®”, “Complete” Heat®”, “WhisperHeat®”, “G60 furnace” 
  • Oil fuel appliances 
  • Indoor and outdoor fireplaces or fire pits 
  • Triangle Tube boilers, indirect fired water heaters 
  • Ventless heaters and fireplaces 
  • Viessmann heating and air conditioning units 
  • Snowmelt furnaces and/or boilers 
  • Residential furnaces/boilers over 299,000 Btu input 
  • Residential air conditioning over 5 tons capacity 
  • Whole house fans 
  • Packaged terminal air conditioners (PTAC) 
  • Window A/C units 
  • Tankless water heaters 
  • Point of use water heater at fixture (electric) 
  • Tank or storage water heaters < 30 gallons 
  • Residential potable water heater > 80 gallons capacity
  • Voyager water heaters 
  • Solar or gas power air conditioning 
  • Geothermal units and well fields 
  • Commercial or institutional duty appliances (such as Vulcan commercial range) 
  • Appliances manufactured for recreational vehicles (portable units) 
  • Coleman “Blend Air” ventilation system(s) 
  • Commercial use of any appliance 
  • Vent cleaning 
  • Heat recovery ventilators (HRV) 

High-end/ commercial grade washers, dryers, refrigerators, ranges, ovens, and cooktops, including, but not limited to: 

  • Aga 
  • Dacor
  • DCS 
  • Gaggenau 
  • Fisher & Paykel 
  • Miele 
  • Thermador 
  • Viking 
  • Wolf 
  • JennAir
  • Sub Zero

In case of a GAS EMERGENCY: Eliminate and prevent all sources of ignition including the use of matches and the operation of electrical switches. Evacuate the building and promptly call 911 and then Black Hills Energy at 800-694-8989 from a safe location. Do not allow anyone except qualified gas professionals or fire services personnel to enter the building until a complete inspection has determined if there is a leak, and if so, that the leak is repaired.

Customer Responsibilities If You Need Repair Service: Check Appliance fully before calling for service and carefully follow the directions in the manufacturer’s instruction manual to try to correct the problem. If You cannot correct the problem, call 888-890-5554 for service.

Manufacturer’s Warranty: The manufacturer is responsible for items covered under their expressed warranty. If qualified as an approved warranty provider, Service Guard may pay for other expenses, such as associated labor costs, not covered by the manufacturer’s warranty. Manufacturer’s recalls, manufacturer’s updates or upgrades, inherent manufacturer defects, and recognized design flaws are excluded by this Plan.

 

Covered parts

Covered appliances vary by plan type; please refer to your Welcome Kit for details on what appliances your plan covers.

Service Guard Iowa Comfort Plan — parts coverage

Water heater

Range (both countertop and oven)

Clothes dryer

  1. Combustion blower and motor
  2. Drain valve
  3. Flame sensor and spreader
  4. Gas valve
  5. Heating element
  6. Ignition module, igniter
  7. Internal fuse
  8. Limit control
  9. Main burner
  10. Manifold
  11. Pilot burner and assembly
  12. Pressure switch
  13. Regulator
  14. Relief valve
  15. Spill switch
  16. Thermocouple
  17. Thermostat
  1. Appliance cord
  2. Door hinges
  3. Door springs
  4. Door switches
  5. Fan control
  6. Fan motor
  7. Fan switches
  8. Flame spreaders
  9. Gas valves
  10. Gaskets and seals
  11. Glass cook top
  12. Glass doors
  13. Handles
  14. Heating elements
  15. Ignition modules
  16. Igniter
  17. Insulation panels
  18. Internal fuse
  19. Knobs
  20. Leveling legs
  21. Light switches
  22. Manifold
  23. Oven burners
  24. Pilot burner assembly
  25. Printed circuit controls
  26. Process control switches
  27. Process control timer
  28. Programmed cooking controls
  29. Receptacles
  30. Regulator
  31. Relay
  32. Self-cleaning elements
  33. Self-cleaning latches
  34. Self-cleaning solenoids
  35. Sensor
  36. Thermistors
  37. Thermocouple
  38. Thermostat
  39. Top burners
  40. Touch pad controls
  41. Touch pads
  42. Transformers
  1. Appliance cord
  2. Auto laundry product dispensers
  3. Bearings
  4. Belts
  5. Blower wheel
  6. Cable
  7. Capacitor
  8. Control timer
  9. Door catch
  10. Door switch
  11. Door seals
  12. Drive motor
  13. Drum baffles
  14. Drum supports and glides
  15. Electronic dry control boards
  16. Exhaust blower
  17. Flame sensor
  18. Flame spreader
  19. Gas valve
  20. Gaskets and seals
  21. Handles
  22. Heating element
  23. Heating element switch
  24. Igniter
  25. Internal fuse and fusible links
  26. Knobs
  27. Leveling legs
  28. Limit control
  29. Lint filter
  30. Main burner
  31. Pilot burner assembly
  32. Printed circuit timer control
  33. Pulleys
  34. Relay
  35. Sensor (moisture/dryness)
  36. Rollers
  37. Selector
  38. Shafts
  39. Solenoids and coils
  40. Springs
  41. Switch
  42. Regulator
  43. Thermistors
  44. Thermocouple
  45. Thermostat
  46. Touch pads
  47. Touch pad controls
  48. Transformer
  49. Vent cleaning**
** Up to 8 feet of exposed vent.
Central heating Air conditioner Heat pump
  1. Aquastat
  2. Belts
  3. Boiler zone valves (head only)
  4. Blower bearings
  5. Blower shaft
  6. Blower wheels
  7. Capacitors
  8. Circuit boards
  9. Circulation pump (motor only)
  10. Condensate pump 
  11. Door safety switch
  12. Fan and/or limit controls
  13. Fan motor
  14. Flame electrode
  15. Flame spreader
  16. Forced draft fan
  17. Forced draft motor
  18. Fuel regulator
  19. Furnace service switch
  20. Gas valve
  21. Heating element
  22. Ignition control module
  23. Igniter
  24. Inducer fan/motor assembly
  25. Internal fuse
  26. Internal wiring (other than complete wiring)
  27. Low-water cut-off
  28. Main burner
  29. Manifold
  30. Pilot burner
  31. Pressure gauge
  32. Pressure switch
  33. Pulleys
  34. Pump coupler
  35. Relay
  36. Relief valve
  37. Safety interlock switches
  38. Sensor
  39. Sequencer
  40. Sight glass
  41. Thermal fuse
  42. Thermocouple
  43. Thermostat
  44. Transformer
  1. Appliance cord (window only)
  2. Bearings
  3. Belts
  4. Capacitor
  5. Circuit boards
  6. Compressor*
  7. Condenser fan blades
  8. Condenser fan motor
  9. Condensate pump 
  10. Control-type switches
  11. Expansion valve
  12. Filter dryer
  13. Leak repair (minor sealed system where accessible)
  14. Pulleys
  15. Relay
  16. Service valves
  17. Thermostat
  18. Transformer
  19. Valve caps
  1. Bearings
  2. Belts
  3. Capacitor
  4. Circuit boards
  5. Compressor*
  6. Condenser fan motor
  7. Condensate pump 
  8. Control type switches
  9. Defrost control
  10. Defrost heaters
  11. Expansion valves
  12. Fan blades (indoor and outdoor)
  13. Fossil fuel kits
  14. Internal fuse
  15. Leak repair (minor sealed system where accessible)
  16. Outdoor thermostats and controls
  17. Pulleys
  18. Relay
  19. Reversing valve
  20. Service valves
  21. Thermostat
  22. Transformer
  23. Valve caps
Clothes washer Refrigerator Freezer
  1. Agitator
  2. Appliance cord
  3. Auto laundry product dispenser
  4. Balancing devices
  5. Bearings
  6. Belts
  7. Controls (electronics and switches)
  8. Brake assembly
  9. Clutch
  10. Door glass
  11. Door switch
  12. Drain hose
  13. Drive block
  14. Drive coupler
  15. Drive motor
  16. Pulleys
  17. Fill hoses
  18. Internal fuse
  19. Gaskets
  20. Handles
  21. Inlet water valve
  22. Knobs
  23. Leveling legs
  24. Lid hinges
  25. Lid switch
  26. Relays
  27. Sequencer
  28. Shift levers
  29. Snubber
  30. Solenoids
  31. Splash ring
  32. Temperature sensing board
  33. Timer
  34. Touch panels
  35. Transmission*
  36. Tub water seals
  37. Water pump
  1. Appliance cord
  2. Capacitor
  3. Coil cleaning
  4. Compressor overload
  5. Condenser drain heater
  6. Condenser fan blades
  7. Condenser fan motor
  8. Control-type switches
  9. Defrost element
  10. Defrost fan
  11. Defrost thermostat
  12. Defrost timer
  13. Door closers
  14. Door hinges
  15. Door seals and gaskets
  16. Door shims
  17. Drain hose
  18. Electronic sensing/monitoring systems
  19. Evaporator fan motor and blade
  20. Handles
  21. Ice/water dispenser
  22. Icemaker
  23. Internal fuse
  24. Knobs
  25. Leak repair (excludes sealed system)
  26. Leveling legs and wheels
  27. Light switch
  28. Microswitch
  29. Mullion defrost heater
  30. Relay
  31. Stile heater
  32. Thermistors
  33. Thermostat
  34. Thermostatic control dampers
  35. Touch pads
  36. Water inlet valves
  1. Appliance cord
  2. Capacitor
  3. Compressor*
  4. Condenser fan blades
  5. Condenser fan motor
  6. Control-type switches
  7. Door seals
  8. Defrost element
  9. Defrost timer
  10. Drain hoses
  11. Evaporator fan motor
  12. Handles
  13. Hot gas defrost heater
  14. Leak repair (minor sealed system)
  15. Refrigerant accumulators
  16. And receivers
  17. Refrigerant charging
  18. Relay
  19. Stile heaters
  20. Thermostat
Dishwasher    
  1. Check valve
  2. Chemical and detergent dispensers
  3. Door gaskets
  4. Door hinges
  5. Door springs
  6. Door switch
  7. Drain solenoid
  8. Fill valve
  9. Guides
  10. Handles
  11. Heat/moisture purge blower and motor
  12. Heating element
  13. Hoses
  14. Impellers
  15. Knobs
  16. Leveling legs
  17. Motor
  18. Motor relay
  19. Motor seals
  20. Printed circuit controls
  21. Pump
  22. Rollers
  23. Spray arms
  24. Spray tower
  25. Timer/control
  26. Touch pads
  27. Water seals
  28. Wax motor
*Major components on appliances through eight (8) years of age based on the appliance serial and/or model number.