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Black Hills Energy puts Arkansas customers first after widespread historic cold
Black Hills Energy puts Arkansas customers first after widespread historic cold

Fayetteville, Ark. – April 30, 2021 – Black Hills Energy continues to keep affordable energy for our customers a top priority in response to the dramatic increase in natural gas prices in February. 

Black Hills Energy is working closely with the Arkansas Public Service Commission (APSC) to determine the best path forward to manage the impact of increased natural gas costs for customers.  Subject to approval from the APSC, beginning in June the natural gas costs incurred during the polar vortex period will appear as an additional line-item on customer bills. While the recovery of natural gas costs typically occurs over twelve months, Black Hills Energy has instead proposed recovery of these natural gas costs over the next 5 years to reduce the impact to customer bills. As proposed, the average residential customer using 57 Ccf will see an increase of $11.10 each month.

“The financial well-being of our customers is important to us and we recognize how these additional costs can impact a family budget”

“The financial well-being of our customers is important to us and we recognize how these additional costs can impact a family budget” said Chad Kinsley, vice president of Arkansas operations. “We remain committed to supporting reasonable energy costs. Spreading the cost over the course of 5 years will result in a lessened impact to customers’ bills,” said Kinsley.

Black Hills Energy stood ready to respond to dramatic increases in customer energy demand. Black Hills Energy team members continually monitored energy supply and adjusted as needed to support system integrity and meet extraordinary customer demand. Locally, technicians bundled up to physically inspect and monitor key infrastructure to be ready to respond.

Customers worried about affording their bill are encouraged to enroll in Budget Billing, which is a free payment plan that averages the amount you pay each month. This budget option supports customers looking to avoid the seasonal increases in bills that result during extreme weather by averaging out usage during the past year. Customers can also seek out other assistance options including Hearts Warming Homes administered by The Salvation Army or 211 to get access to emergency utility assistance services at blackhillsenergy.com

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