Skip to main content
Serving up facts and figures for Customer Service Week
call center

Customer Service Week runs October 7-11, 2019.

It’s an international celebration of the importance of customer service and the people who serve and support customers on a daily basis.

Customer service comes in many forms at Black Hills Energy, from Field Technicians and Linemen to Natural Gas Representatives and Energy Efficiency Coordinators. Regardless of their title, all 2,867 of our employees are committed to serving you – our customer – and making sure you have the energy you depend on every day.

And when you have a question or need a little extra help with your natural gas or electric service, it’s our Customer Service Representatives who are there to answer your call.

In fact, Black Hills Energy Customer Service Representatives answered more than one million calls in 2018 alone.

They’re a hard-working group with a host of impressive numbers to prove it. So for Customer Service Week, let’s take a look at our customer service team according to a few facts and figures.



The number of Black Hills Energy call centers.

horizon point

We live and work in our service territories. Our Customer Service Representatives work from call centers in Fayetteville, Arkansas, and Rapid City, South Dakota.



The number of ways you can reach a Black Hills Energy Customer Service Representative.

pay bills online

We understand that everybody has different preferences when it comes to communication. While we offer a number of ways for you to serve yourself online, when you need a little extra help, you can call us at 888-890-5554, contact us through social media, or send us an email.



The number of minutes Black Hills Energy Customer Service Representatives are available to answer your call.

customer service rep

Our Customer Service Representatives are available to answer your call Monday through Friday, 7 a.m. to 6:30 p.m. MT.



The number of hours we’re available to answer your call, in cases of emergency.

black hills energy vehicle

We know that things sometimes happen outside of regular business hours. That’s why we’re available to respond to emergencies 24 hours a day, seven days a week.



The average number of calls handled by Black Hills Energy Customer Service Representatives per day.

customer service week

Our call centers are busy places. On average, our Customer Service Representatives answer a combined 6,000 calls per day.



The number of calls handled by Black Hills Energy Customer Service Representatives in 2018.

We’re committed to providing you with safe and reliable natural gas and electric service, as well as an exceptional customer experience. In 2018, our Customer Service Representatives provided extra help and guidance to you – our customer – by answering 1,570,545 calls.


Contact Us 

Read more blogs