Every storm is different, but our crews always work hard to safely and efficiently restore the energy you depend on.
Stay up to date on post-storm information by following our Facebook or Twitter pages. We also share information with local media.
Tips to help you after the storm
- Gently clear snow away from your meter by hand or with a broom. Do not use a shovel, ice pick or other sharp tools, damage could result and make the situation worse.
- Keep snow blowers and shovels away from gas meters and other above-ground equipment.
- Carefully clear snow away from the outdoor vent on high-efficiency furnaces. The furnace won’t run safely and efficiently if the vent is blocked.
- Safely remove ice buildup from overhead eaves that could fall and damage gas meters below.
- Point out the meter and any other above-ground utility structures to anyone you hire for snow removal.
Service mast maintenance
Severe weather can damage your home’s service mast. A mast is on the outside of your roof or at your meter and looks like a metal tube or pipe. It feeds electricity to your home from the overhead power lines.
As the homeowner, you’re responsible for maintaining and repairing your home’s service mast. Follow these steps to repair your service mast:
- Look at the mast on the outside of your home, but don’t touch it because it’s energized.
- Contact a certified electrician to schedule a repair, if the mast appears loose, bent or damaged.
- The electrician will call us to come out and turn off service to your home.
- The electrician will repair the meter can or service mast.
- The electrician will call an inspector to inspect the repair.
- The Inspector or electrician will call us to restore service to your home.