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Understanding your bill | Wyoming dual fuel

Your monthly bill makes it easy for you to identify key information, understand your energy costs and monitor your usage. The front of the statement provides a summary of your usage and charges in an easy-to-understand format. On the back page, you’ll find specific details about your bill. 
 

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Your bill breakdown


Use the dropdown to see additional information about specific charges. Depending on the type of service you receive, your monthly bill details may look different than the example shown below. 

                     

            

 

 

 

Your due date and the amount due are located at the top of the front page, along with your account number and service address.

 

 

Easily compare this month’s usage to the same time last year and view reasons why your bill may have changed since last month. Electric and natural gas usage is shown separately.

 

 

The billing summary breaks down your charges into five categories that are displayed in a simple, easy-to-read chart.

  • Delivery: Costs to bring energy to your address.
  • Electric supply: Market cost of electricity.
  • Gas supply: Market cost of natural gas.
  • Taxes: Local and state taxes and fees.
  • Other: Credits, adjustments and other charges included in your bill.

In this section you’ll find useful safety information and specific tips to help you save energy and money. 

 

 

 

 

If paying your bill by mail, detach the bottom of the front page and include this with your check in an envelope.

 

 

The last 12 months of usage history is available to help you see how this varies throughout the year.

 

 

The monthly bill details are first shown for your account, which includes both electric and natural gas service. These charges are color-coded to match the categories shown on the monthly bill summary chart on the first page.

On additional pages, the monthly bill details are then shown separately for electric and natural gas service, and location (if applicable). Specifics about your monthly charges are shown by category and color-coded to match the monthly bill summary chart on the first page.

 

Important information about your account is included in the messages section.

 

 

Managing your account online provides easy access to resources and tools, including:

  • Viewing your usage and bill history.
  • Starting, stopping or transferring service.
  • Paying your bill or changing your payment method.
  • Managing email and text alerts.
  • Enrolling in programs such as Auto Pay and paperless billing.
 

 

We offer several ways to pay your bill so that you can pick the one that’s right for you.

Service and facility charge: A fixed monthly charge, separate from energy usage, that recovers a portion of fixed operating costs, such as customer accounting and services, as well as costs associated with our investments in customer-related facilities such as meters and service lines.

Energy charge: Energy charges are the cost per kWh for electricity used at your premise during the billing cycle.

Power cost adjustment (PCA): This charge reconciles the difference between the power costs actually incurred and those that are included in customer’s energy charge.

*Demand side management (DSM): This charge recovers the costs associated with providing energy efficiency programs authorized by the Wyoming Public Service Commission (PSC).

*Note, Cheyenne only

Customer charge: A fixed monthly charge, separate from energy usage, that recovers a portion of fixed operating cost, such as customer accounting and services, as well as costs associated with our investments in customer related facilities such as meters and service lines.

Volumetric charge: This charge is based on your natural gas usage and recovers costs associated with delivering natural gas to your home through the pipeline system.

Revenue Adjustment Mech: This adjustment returns to or recovers from customers impacts incurred for the daily operations of the transmission system.

Energy efficiency (EE) surcharge: This charge recovers the cost associated with promoting energy efficiency programs as ordered by the Wyoming PSC.

Tax Cuts and Jobs Act (TCJA) credit: This is a credit to customers to refund deferred income tax items owed to customers resulting from the Tax Cuts and Jobs Act. This credit is based all usage on a customers’ monthly bill.

Gas cost adjustment (GCA): This charge reconciles the difference between actual cost of gas used and estimated cost.

Franchise fee, county and state sales tax: Fees and taxes collected and paid to the city, county and/ or state based on city, county, and state laws.

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