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Nebraska payment assistance
payment assistance

We know some of our customers faced financial hardships due to COVID-19. We’re thankful we were able to show our support during this time. 

If you’re struggling to pay your bill, we've provided resources below. You can also call our customer support team at 888-890-5554 or contact us online to discuss our support options that may be available for you. 

Resources

  • Lincoln, Nebraska Housing and utility assistance
    • In the past, those needing assistance were asked to call individual agencies for help. The updated and streamlined process includes an online application form for tenants and landlords and a “one-call” dedicated number at 402-413-2085 for assistance.  More information and the application forms are available at both lincoln.ne.gov/rent and the Resident Resource page at COVID19.lincoln.ne.gov.
  • Nebraska Department of Health and Human Services
  • Community Action Partnership | 402-471-4515 ext 1831
  • Matt Talbot Kitchen | 402-875-5782
  • CenterPointe, Inc. | 402-475-5161
  • People's City Mission | 402-475-1303
  • PCM Help Center | 402-475-6888
  • The Salvation Army FBO Heatshare
  • SENCA - Humboldt NE- Pam Armknecht
  • HopeSpoke | 402-475-7666 | email
  • Emergency Rental Assistance (ERA) Program | Taking applications as of February 22, 2021

Assistance exclusively for applicants age 24 and under:

  • CEDARS Youth Services | 402-437-8850
  • The HUB | 402-471-8526

To qualify, need must meet income guidelines, and need must be a result of COVID-19. During the pandemic, many agencies are conducting application assessments by phone. When seeking rent, mortgage and utility assistance, the following documents may be required for some program eligibility: identification for anyone in a household age 13 and over, Social Security card, proof of income, copy of lease, name, address and account number on mortgage, and eviction notice, if applicable.Those using Friendship Home or ResCare services should contact a staff person at those agencies when seeking assistance.

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