
We know some of our customers faced financial hardships due to COVID-19. We’re thankful we were able to show our support during this time.
If you’re struggling to pay your bill, we've provided resources below. You can also call our customer support team at 888-890-5554 or contact us online to discuss our support options that may be available for you.
Local support agencies
City of Lincoln
Lancaster County
Douglas County
Nebraska Weatherization Assistance Program
Resources

211 is a nationwide service that connects millions of people to help each year. They provide a local source of social services available to help with utility bill payment assistance, housing options, food and nutrition programs, support groups, and much more.

LIHEAP is a federally funded program that keeps families safe and healthy by helping with energy costs. Learn how and where to apply for energy assistance here.

This rental assistance program makes funds available to assist eligible renter households that are unable to pay past due and/or future rent and utilities due to the COVID-19 pandemic, subject to income qualifications. Nebraskans residing in Lancaster County, Douglas County, City of Lincoln, and City of Omaha will not be eligible. More information ...

We understand that a variety of circumstances can lead to a late payment, and we’re here to help you get back on track by offering payment arrangements.

Budget Billing is a free, stable payment plan. It gives you more predictable bills by averaging the amount you pay each month

This program is available to residential customers whose utility service is medically essential, as certified by a licensed physician, to avoid death or serious medical complications requiring immediate hospitalization.