Confirm that your business account is set up to receive outage notifications by phone call, text or email.
Add additional individuals to your primary billing account so that others may receive outage alerts.
Power outages can be serious for individuals with medical needs. If you or someone in your home relies on power for medical equipment — like oxygen, ventilators, power wheelchairs or refrigerated medications — it’s important to have a backup plan.
If you have a medical need, please self-identify on our online portal, so that we can send notifications and alerts in case of outages.
Every day, we provide the essential energy that our customers rely on. From cooking and heating to fueling manufacturing and agriculture, Black Hills Energy is here for you.
That’s why we’ve been updating our natural gas system throughout Kansas to deliver safe and reliable service to our customers. Infrastructure investments in our natural gas system improve the safety, reliability, sustainability and regulatory compliance of our 4,800 miles of pipeline in the state.
If you smell a gas odor, immediately evacuate from the building or area. Once you're away from the building, call 911.
Or, if you see damaged lines, leave the area immediately and call 911.
In either case, call us at 888-890-5554 to report the problem.
Black Hills Energy Income Qualified Assistance Programs are available to qualifying Black Hills Energy electric customers in Colorado. Please contact the program team at 888-391-8702 or BlackHillsIQ@FranklinEnergy.com to learn more about the eligibility requirements or to verify your eligibility.
Black Hills Energy plans to advance its 2030 Ready Clean Energy Plan with 400 megawatts (MW) of new renewable energy resources, including utility-scale solar and battery storage projects to be constructed in Pueblo County, and a wind energy project in northeastern Colorado. This preferred portfolio of resources is identified in the company’s Clean Energy Plan 120-Day report submitted with the Colorado Public Utilities Commission (PUC) for review and approval.
The Black Hills Energy distribution system plays a role in delivering communication services to our communities through our pole attachment process.
This process, which utilizes SPANS assists us in partnering with companies that seek to attach infrastructure to Black Hills Energy distribution poles in order to deliver future technologies.
Our pole attachment office serves as a point of contact for companies and can assist you with the following services:
Occasionally, trees can fall into utility lines and pose dangers and power outages, surges, fires and other damage. Downed power lines are especially dangerous. A tree that is at risk of falling into a power line is also dangerous. Although almost every tree will have some sort of defect, the presence of multiple items from the check list can increase the likelihood of vegetation interfering with electrical lines. Refer to the following checklists for safely maintaining trees on your property: