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Customer resources

Customer resources

We’re ready to help

With rising costs on everything from groceries to gasoline, budgets are tight. We understand the impact cost increases have on our customers, and we want to help by sharing energy efficiency tips, billing assistance options and additional information to help our communities use less energy through conservation and energy efficiency projects.

TV, media and other electronics

TV, media and other electronics

  • Power down electronics. The best thing you can do to reduce your electronics energy use is it to turn off equipment when you're not using them.
  • Use power-saving mode. Activate power-saving features on your computers and office equipment so they'll shut down when you're not using them.
  • Turn off standby mode, or use products that have low standby power use.
  • Use power strips. For multiple devices, use power strips, and turn off power strip when not in use.
  • Use Energy Star

HVAC

HVAC

  • Adjust the thermostat. Turn it to 65-68 degrees in the winter, and 76-78 degrees in the summer.
  • Turn on ceiling fans to assist with circulating air. During the winter use the clockwise rotation.

COVID-19 Response

COVID-19 Response

When the World Health Organization categorized COVID-19 as a global pandemic in March 2020, it triggered a response from the natural gas and electric utility sectors as classified critical infrastructure providers. From the very beginning of the pandemic, Black Hills Energy’s response kept safety at the core of every decision and every action taken to keep our workforce healthy and safe so we could sustain business operations and provide essential energy to our customers.

Diversity, equity, inclusion and belonging

Diversity, equity, inclusion and belonging

Industry Goal: Ensure That Diversity, Equity, and Inclusion (DEI) Are Driven From the Top.

EEI-Recommended Action:

Share Your Diversity and Inclusion Strategic Roadmap: Create a diversity council or leader within the organization who is responsible for advancing the DEI agenda and who will work closely with the CEO, the C-suite, and the board of directors in driving action to cultivate inclusive culture and talent and to provide updates on progress.

What Black Hills Energy is doing:

Safety in our communities

Safety in our communities

Our safety culture extends beyond our buildings and into our communities. In 2020, we conducted nearly 520 public safety trainings to first responders and excavators. We work each day to help our customers and communities learn how to stay safe around overhead and underground electric and natural gas lines.

Public safety training

Despite the challenges of COVID, we hosted emergency response and public awareness trainings for almost 520 first responders and excavators serving our communities.