Arkansas payment assistance

If you’re struggling to pay your bill, we've provided resources below. You can also call our customer support team at 888-890-5554 or contact us online to discuss our support options that may be available for you.

Resources

Help starts here — Arkansas211.org

Arkansas 211, a statewide program headquartered at the United Way of Northwest Arkansas, is our Black Hills Cares partner.

Arkansas 211 is a confidential, free, 24-hour-a-day, and multilingual way to locate hundreds of human services in your area. Arkansans may dial 2-1-1 or 1-866-489-6983 to speak with an Arkansas 211 community resource specialist or search statewide resources at Arkansas211.org to get help with utility bill payments, employment, childcare, disaster assistance, tax preparation, housing, food, youth services, veteran assistance, support groups and more.

Hark

Northwest Arkansas is full of wonderful resources but knowing where to start can be tough. United Way of Northwest Arkansas’ Arkansas 211 program and Hark have partnered to provide the region’s most comprehensive critical health and human resource database to connect you will solutions in our community. Dial 211 or 1-866-489-6983 to speak with an Arkansas 211 community resource specialist or fill out the contact form to begin your free and confidential needs assessment with a Hark community liaison.

Arkansas Community Action Agencies

Community Action Agencies in Arkansas can help direct low-income individuals and families to resources for food, utility and weatherization assistance, as well as senior services and Head Start early education programs.

Black Hills Cares

Black Hills Cares helps eligible customers in need pay their Black Hills Energy bills or emergency energy-related expenses. The program uses voluntary donations from our customers and employees. We match those contributions dollar for dollar.

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Low-Income Home Energy Assistance Program

LIHEAP is a federally funded program that keeps families safe and healthy by helping with energy costs. Learn how and where to apply for energy assistance here.

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Payment arrangements

We understand that a variety of circumstances can lead to a late payment, and we’re here to help you get back on track by offering payment arrangements.

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Budget Billing

Budget Billing is a free, stable payment plan. It gives you more predictable bills by averaging the amount you pay each month.

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Medical Extension Program

This program is available to residential customers whose utility service is medically essential, as certified by a licensed physician, to avoid death or serious medical complications requiring immediate hospitalization.

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