If you’re struggling to pay your bill, we've provided resources below. You can also call our customer support team at 888-890-5554 or contact us online to discuss our support options that may be available for you.
Resources
211 is a nationwide service that connects millions of people to help each year. They provide a local source of social services available to help with utility bill payment assistance, housing options, food and nutrition programs, support groups, and much more.
The Low Income Home Energy Assistance Program (LIHEAP) keeps families safe and healthy by helping with energy costs. Learn how and where to apply for energy assistance here.
Hearts Warming Homes assistance is offered in 18 Arkansas counties and provides payment assistance to those facing financial emergencies. Assistance is available for any type of residential heating energy which is the primary source for home heating.
Black Hills Cares helps eligible customers in need pay their Black Hills Energy bills or emergency energy-related expenses. The program uses voluntary donations from our customers and employees. We match those contributions dollar for dollar.
We understand that a variety of circumstances can lead to a late payment, and we’re here to help you get back on track by offering payment arrangements.
Budget Billing is a free, stable payment plan. It gives you more predictable bills by averaging the amount you pay each month.
This program is available to residential customers whose utility service is medically essential, as certified by a licensed physician, to avoid death or serious medical complications requiring immediate hospitalization.