We know some of our customers faced financial hardships due to COVID-19. We’re thankful we were able to show our support during this time. Moving forward, we are resuming our late payment and disconnection practices, but we’re still here for you.
If you’re struggling to pay your bill, we've provided resources below. You can also call our customer support team at 888-890-5554 or contact us online to discuss our support options that may be available for you.
Resources
Iowa Economic Development Authority (IEDA)
The Iowa Economic Development Authority (IEDA) is helping small businesses pay their utility bills. The COVID-19 Utility Bill Assistance for Small Businesses program provides short-term relief to small businesses that are unable to pay their utility bills because of financial hardship caused by the COVID-19 pandemic
It can be used for electric and natural gas assistance for up to four months (this can include up to two months in arrears, beginning with March 17, 2020). Financial assistance can only be applied to the business’ utility bills. Eligible applicants will receive a credit which will be applied to the following month’s bills.
Visit www.iowaeconomicdevelopment.com/covid-19 to see if your business is eligible.
Black Hills Cares helps eligible customers in need pay their Black Hills Energy bills or emergency energy-related expenses. The program uses voluntary donations from our customers and employees.
The Low Income Home Energy Assistance Program (LIHEAP) keeps families safe and healthy by helping with energy costs. Learn how and where to apply for energy assistance.
We understand that a variety of circumstances can lead to a late payment, and we’re here to help you get back on track by offering payment arrangements.
211 is a nationwide service that connects millions of people to help each year. They provide a local source of social services available to help with utility bill payment assistance, housing options, food and nutrition programs, support groups, and much more.
Budget Billing is a free, stable payment plan. It gives you more predictable bills by averaging the amount you pay each month.
This program is available to residential customers whose utility service is medically essential, as certified by a licensed physician, to avoid death or serious medical complications requiring immediate hospitalization.