We know some of our customers faced financial hardships due to COVID-19. We’re thankful we were able to show our support during this time. Moving forward, we are resuming our late payment and disconnection practices, but we’re still here for you.
If you’re struggling to pay your bill, we've provided resources below. You can also call our customer support team at 888-890-5554 or contact us online to discuss our support options that may be available for you.
Resources
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Iowa Residential Utility Disruption Prevention Program
The Iowa Residential Utility Disruption Prevention Program provides eligible households with up to $2,000 towards with electric, natural gas and water bills if they are at risk of disconnection due to an inability to pay due to a COVID-19 related loss of income. Payments through the program will be made directly to utility providers and applied to the applicant’s account. The application deadline is November 20, 2020. -
Iowa Economic Development Authority (IEDA)
The Iowa Economic Development Authority (IEDA) is helping small businesses pay their utility bills. The COVID-19 Utility Bill Assistance for Small Businesses program provides short-term relief to small businesses that are unable to pay their utility bills because of financial hardship caused by the COVID-19 pandemic.
Financial assistance can only be applied to the business’ utility bills. Eligible applicants will receive a credit which will be applied to the following month’s bills.
Visit www.iowaeconomicdevelopment.com/covid-19 to see if your business is eligible.
To be connected with partner Black Hills Cares agencies in your community, see the list below.
| Organization | City | Website | Street adress | phone |
|---|---|---|---|---|
| New Opportunities Inc. | Carroll | http://www.communityopportunitiesinc.org | 23751 Hwy 30 E. | 712-792-9266 |
| Hawkeye Area Community Action Program | Hiawatha | https://www.hacap.org/ | 1515 Hawkeye Dr. | 712-792-9266 |
| Matura Action Corp. | Creston | http://www.maturacommunityaction.maturaact.org/ | 203 W. Adams | 641-782-8431 |
| Mid-Iowa Community Action | Marshalltown | http://www.micaonline.org | 637 S Oak | 641-752-7162 |
| North Iowa Community Action Organization | Mason City | http://www.nicao-online.org | 218 5th St. SW Suite 101 | 641-423-8993 |
| Northeast Iowa Community Action Corp. | Decorah | http://www.neicac.org/ | 305 Montgomery St. | 563-382-8436 |
| Operation Threshold | Waterloo | http://www.operationthreshold.org/ | 1535 Lafayett Street | 319-291-2065 |
| IMPACT Community Action Program | Des Moines | http://www.impactcap.org | 3226 University Ave. | 515-274-1334 |
| Upper Des Moines Opportunity Inc. | Estherville | http://www.udmo.com | 508 S. 1st Street | 712-859-3885 |
| West Central Community Action Agency | Sidney | http://www.westcentralca.com/ | 608 Clay St. | 712-755-5135 |
| Interfaith Response, Inc. | Council Bluffs | interfaithresponseinc.org | 25 S. 15th st. | 712-322-0531 |
211 is a nationwide service that connects millions of people to help each year. They provide a local source of social services available to help with utility bill payment assistance, housing options, food and nutrition programs, support groups, and much more.
The Low Income Home Energy Assistance Program (LIHEAP) keeps families safe and healthy by helping with energy costs. Learn how and where to apply for energy assistance.
Black Hills Cares helps eligible customers in need pay their Black Hills Energy bills or emergency energy-related expenses. The program uses voluntary donations from our customers and employees.
We understand that a variety of circumstances can lead to a late payment, and we’re here to help you get back on track by offering payment arrangements.
Budget Billing is a free, stable payment plan. It gives you more predictable bills by averaging the amount you pay each month.
This program is available to residential customers whose utility service is medically essential, as certified by a licensed physician, to avoid death or serious medical complications requiring immediate hospitalization.