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Iowa payment assistance
paymetn assistance

We know some of our customers faced financial hardships due to COVID-19. We’re thankful we were able to show our support during this time. 

If you’re struggling to pay your bill, we've provided resources below. You can also call our customer support team at 888-890-5554 or contact us online to discuss our support options that may be available for you.


Iowa rent and utility assistance program

Program eligibility pre-check and application

General eligibility requirements require that applicants: Be current renters earning no more than 80% of their county’s area median income; have experienced a documented financial hardship as a result of the COVID-19 pandemic; and can demonstrate a risk of experiencing homelessness or housing instability which may include a past due utility or rent notice or eviction notice.

Assistance to be available through the program includes:

  • Rent assistance for past due and future payments.
  • Utility Payments owed at time of application (no future payments)

Eligible past due rent and utility payments may cover costs incurred no earlier than March 13, 2020.  Future rent payments may be awarded for up to three months at a time and will require a subsequent application. Renters may receive a total of up to 12 months of combined rent and utility assistance through the program.

Funds for renters approved for assistance will be paid directly to landlords and utility service providers. The program is expected to be available through at least Sept. 30, 2021 or until funds are exhausted. Read Governor Reynold's press release here.

Iowa Economic Development Authority (IEDA)

Program overview

Pre-application checklist

The Iowa Economic Development Authority (IEDA) is helping small businesses pay their utility bills. The COVID-19 Utility Bill Assistance for Small Businesses program provides short-term relief to small businesses that are unable to pay their utility bills because of financial hardship caused by the COVID-19 pandemic.

Financial assistance can only be applied to the business’ utility bills. Eligible applicants will receive a credit which will be applied to the following month’s bills.

Visit to see if your business is eligible.


To be connected with partner Black Hills Cares agencies in your community, see the list below.

Organization City Website Street adress phone
New Opportunities Inc.  Carroll 23751 Hwy 30 E. 712-792-9266
Hawkeye Area Community Action Program Hiawatha 1515 Hawkeye Dr. 712-792-9266
Matura Action Corp. Creston 203 W. Adams 641-782-8431
Mid-Iowa Community Action Marshalltown 637 S Oak  641-752-7162
North Iowa Community Action Organization Mason City 218 5th St. SW Suite 101 641-423-8993
Northeast Iowa Community Action Corp. Decorah 305 Montgomery St. 563-382-8436
Operation Threshold Waterloo 1535 Lafayett Street 319-291-2065
IMPACT Community Action Program Des Moines 3226 University Ave. 515-274-1334
Upper Des Moines Opportunity Inc. Estherville 508 S. 1st Street 712-859-3885
West Central Community Action Agency Sidney 608 Clay St. 712-755-5135
Interfaith Response, Inc. Council Bluffs  25 S. 15th st. 712-322-0531
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