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Iowa payment assistance
paymetn assistance

We know some of our customers faced financial hardships due to COVID-19. We’re thankful we were able to show our support during this time. Moving forward, we are resuming our late payment and disconnection practices, but we’re still here for you.

If you’re struggling to pay your bill, we've provided resources below. You can also call our customer support team at 888-890-5554 or contact us online to discuss our support options that may be available for you.


  • Iowa Residential Utility Disruption Prevention Program
    The Iowa Residential Utility Disruption Prevention Program provides eligible households with up to $2,000 towards with electric, natural gas and water bills if they are at risk of disconnection due to an inability to pay due to a COVID-19 related loss of income. Payments through the program will be made directly to utility providers and applied to the applicant’s account. The application deadline is November 20, 2020.

  • Iowa Economic Development Authority (IEDA)
    The Iowa Economic Development Authority (IEDA) is helping small businesses pay their utility bills. The COVID-19 Utility Bill Assistance for Small Businesses program provides short-term relief to small businesses that are unable to pay their utility bills because of financial hardship caused by the COVID-19 pandemic.

    Financial assistance can only be applied to the business’ utility bills. Eligible applicants will receive a credit which will be applied to the following month’s bills.

    Visit to see if your business is eligible.

To be connected with partner Black Hills Cares agencies in your community, see the list below.

Organization City Website Street adress phone
New Opportunities Inc.  Carroll 23751 Hwy 30 E. 712-792-9266
Hawkeye Area Community Action Program Hiawatha 1515 Hawkeye Dr. 712-792-9266
Matura Action Corp. Creston 203 W. Adams 641-782-8431
Mid-Iowa Community Action Marshalltown 637 S Oak  641-752-7162
North Iowa Community Action Organization Mason City 218 5th St. SW Suite 101 641-423-8993
Northeast Iowa Community Action Corp. Decorah 305 Montgomery St. 563-382-8436
Operation Threshold Waterloo 1535 Lafayett Street 319-291-2065
IMPACT Community Action Program Des Moines 3226 University Ave. 515-274-1334
Upper Des Moines Opportunity Inc. Estherville 508 S. 1st Street 712-859-3885
West Central Community Action Agency Sidney 608 Clay St. 712-755-5135
Interfaith Response, Inc. Council Bluffs  25 S. 15th st. 712-322-0531
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