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Iowa payment assistance
paymetn assistance

We know some of our customers faced financial hardships due to COVID-19. We’re thankful we were able to show our support during this time. Moving forward, we are resuming our late payment and disconnection practices, but we’re still here for you.

If you’re struggling to pay your bill, we've provided resources below. You can also call our customer support team at 888-890-5554 or contact us online to discuss our support options that may be available for you. 


Iowa Economic Development Authority (IEDA)

The Iowa Economic Development Authority (IEDA) is helping small businesses pay their utility bills. The COVID-19 Utility Bill Assistance for Small Businesses program provides short-term relief to small businesses that are unable to pay their utility bills because of financial hardship caused by the COVID-19 pandemic

It can be used for electric and natural gas assistance for up to four months (this can include up to two months in arrears, beginning with March 17, 2020). Financial assistance can only be applied to the business’ utility bills. Eligible applicants will receive a credit which will be applied to the following month’s bills.

Visit to see if your business is eligible.

black hills cares
low income
paymetn arrangements
budget billing
Medical Extension program