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Iowa payment assistance
paymetn assistance

We know some of our customers faced financial hardships due to COVID-19. We’re thankful we were able to show our support during this time. Moving forward, we are resuming our late payment and disconnection practices, but we’re still here for you.

If you’re struggling to pay your bill, we've provided resources below. You can also call our customer support team at 888-890-5554 or contact us online to discuss our support options that may be available for you.


  • Iowa Residential Utility Disruption Prevention Program
    The Iowa Residential Utility Disruption Prevention Program provides eligible households with up to $2,000 towards with electric, natural gas and water bills if they are at risk of disconnection due to an inability to pay due to a COVID-19 related loss of income. Payments through the program will be made directly to utility providers and applied to the applicant’s account. The application deadline is November 20, 2020.

  • Iowa Economic Development Authority (IEDA)
    The Iowa Economic Development Authority (IEDA) is helping small businesses pay their utility bills. The COVID-19 Utility Bill Assistance for Small Businesses program provides short-term relief to small businesses that are unable to pay their utility bills because of financial hardship caused by the COVID-19 pandemic.

    Financial assistance can only be applied to the business’ utility bills. Eligible applicants will receive a credit which will be applied to the following month’s bills.

    Visit to see if your business is eligible.

  • MICA- Marshalltown IA Ana Rosa Ventura
    • Hardin County: 
      637 S. Oak Street
      Iowa Falls, IA 
      Call: 641-648-5036
    • Story County: 
      230 SE 16th Street
      Ames, IA
      Call: 515-956-3333
  • Interfaith response Inc
  • Northeast IA Community Action – Decorah, IA
    Karen Henry
low income
black hills cares
paymetn arrangements
budget billing
Medical Extension program