We know some of our customers are facing financial hardships. We’re thankful we are able to show our support during this time.
If you’re struggling to pay your bill, we've provided resources below. You can also call our customer support team at 888-890-5554 or contact us online to discuss our support options that may be available for you.
- Call United Way’s 211 to be directed to a utility assistance case worker near you.
- The state Low Income Energy Assistance Program (LIEAP) application period is currently open via DCF: http://www.dcf.ks.gov/services/ees/Pages/EnergyAssistance.aspx
- Ballard Center
Our contact information:
The Ballard Center
708 Elm Street
Lawrence, KS, 66044
Phone number: 785-842-0729
Email for help with utilities:firstname.lastname@example.org
- Catholic Charities of Northeast Kansas
Abigail Chikanda- Assistance provided by appointment. Families have to call 785-856-2694
- Genesis Family Health
Garden City KS- Idania Hernandez
- Kansas Chamber of Commerce
- Dodge City Salvation Army
- Douglas County Salvation Army
- Kansas Share the Warmth
- Wichita-area Salvation Army Phone number: 316-263-2769
211 is a nationwide service that connects millions of people to help each year. They provide a local source of social services available to help with utility bill payment assistance, housing options, food and nutrition programs, support groups, and much more.
LIHEAP is a federally funded program that keeps families safe and healthy by helping with energy costs. Learn how and where to apply for energy assistance here.
Black Hills Cares helps eligible customers in need pay their Black Hills Energy bills or emergency energy-related expenses. The program uses voluntary donations from our customers and employees.
The Kansas Emergency Rental Assistance program (KERA) will provide rental and utility assistance to households experiencing financial hardship due to the COVID pandemic. KERA will serve Kansans across the state, except initially, those living within the Wichita city limits. The City of Wichita will administer its own rental assistance program.
Budget Billing is a free, stable payment plan. It gives you more predictable bills by averaging the amount you pay each month.
We understand that a variety of circumstances can lead to a late payment, and we’re here to help you get back on track by offering payment arrangements.
This program is available to residential customers whose utility service is medically essential, as certified by a licensed physician, to avoid death or serious medical complications requiring immediate hospitalization.