Kansas payment assistance
We know some of our customers are facing hardships. We’re thankful we were able to show our support during this time.
In 2021, Black Hills Energy and its customers raised $178,000 to assist more than 300 customers with emergency energy assistance in Kansas.
Through its emergency utility assistance program Black Hills Cares, customers can donate through their utility bill that is matched at 100% by the Black Hills Energy Corporation Foundation.
If you’re struggling to pay your bill, we've provided resources below. You can also call our customer support team at 888-890-5554 or contact us online to discuss our support options that may be available for you.
Douglas County Customers
Black Hills Energy is the primary funder of Warm Hearts of Douglas County, which helps administer Black Hills Cares emergency utility assistance funds in Lawrence and the surrounding Douglas County. Applicants must reside within Douglas County, meet gross income guidelines based on current Federal Poverty Guidelines, and have verifiable income information for the three months preceding the date of the application.
Black Hills Cares helps eligible Kansas residential customers in need pay their Black Hills Energy bills or emergency energy-related home heating expenses. Black Hills Cares is funded by the generosity of its customers and by a match from the Black Hills Energy Corporation Foundation.
Additional Resources for all Kansas Customers
The Kansas Low Income Energy Assistance Program (LIEAP) is a Federally funded program that helps eligible households pay a portion of their home energy costs by providing a one-time per year benefit. This assistance typically runs from January through March.
Benefit levels vary according to the following factors:
• Household income
• Number of persons living at the address
• Type of dwelling
• Type of heating fuel
• Utility rates
The Kansas Emergency Rental Assistance program (KERA) will provide rental and utility assistance to households experiencing financial hardship due to the COVID pandemic. KERA will serve Kansans across the state, except initially, those living within the Wichita city limits. The City of Wichita will administer its own rental assistance program.