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Reliable Arkansas

Providing you with the energy you depend on

Every day, we provide the essential energy that our customers rely on. From cooking and heating to fueling manufacturing and agriculture, Black Hills Energy is here for you.

That’s why we’ve been updating our natural gas system throughout Arkansas to deliver safe and reliable service to our customers.

The Arkansas Public Service Commission approved a general rate increase for Black Hills Energy to reflect critical infrastructure investments that meet the growing demand for energy and continued resilience of the safe delivery of natural gas to our more than 180,000 homes and businesses in 100 Arkansas communities. 

New rates were implemented in October 2022. An average residential customer will see a bill increase of approximately $4, or 4.6%, per month based on an average monthly use of 54 Ccf (hundred cubic feet). This will vary based on rate class and usage. 

As a result of the state’s corporate income tax rate reduction, over $3 million will be returned to Arkansas customers during the heating season from Nov. 1, 2022 through April 30, 2023. 

Prior to this rate application, Black Hills Energy had not sought a base rate increase in Arkansas in four years to recover key pipeline safety, reliability and sustainability investments. Since that time, we have made over $220 million of infrastructure investments in our natural gas system to ensure the safe, reliable operation and compliance of our 7,200 miles of pipeline in the state, including the rapidly growing northwest region. 

Other key information:

Black Hills Energy’s 2021 sustainability report details environmental stewardship, social responsibility, sustainable growth and corporate governance pillars. Because of our clean energy investments and long-term commitment to energy efficiency, we are proud to have been recognized with the highly regarded 2022 ENERGY STAR® Partner of the Year Award for Arkansas from the U.S. Environmental Protection Agency and Department of Energy for the fourth consecutive year. This includes receiving the highest Sustained Excellence designation in 2021 and 2022.

Arkansas customers are encouraged to review energy efficiency rebates, programs and services at energy-readyarkansas.com and visit our new Team Ready page to get helpful safety and energy and cost savings tips. 

Assistance programs to include Budget Billing and Black Hills Cares are also available to support our customers. 

For questions, customers may contact our customer service team at 888-890-5554.