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Service questions

Enter your ZIP code above to find frequently asked questions regarding services in your area.

If you don't find the answers you need here, check out our bill questions page.

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Bill questions

How do I find my balance due and due date?

Log in to your account, and you'll see your "Account Summary" page. This page contains a summary of your last bill as well as a link to a PDF copy of your actual bill.

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Local utility warns customers of scam attempts

Black Hills Energy received a confirmed report this morning of a scam involving unknown parties impersonating Black Hills Energy personnel and demanding money.

New shared facility benefits Iowa towns

Black Hills Energy recently donated $3,000 to the city of New Vienna and the New Vienna/Luxemburg Fire and EMS Department to support a new shared facility.

MYLIFE program hosted in Pueblo, Colorado

We recently hosted 90 eighth graders from the MYLIFE Career Pathways Program in Pueblo, Colorado. The mission of this program is to help develop leadership experience for local youth while encouraging education, and promoting careers in the local community.

Black Hills Energy upgrading natural gas distribution system in Crete, Nebraska

Black Hills Energy is beginning an upgrade of the natural gas distribution system in Crete starting next week. The month-long project will temporarily disrupt traffic at the intersection of East 13th Street and Iris Avenue, closing east bound Iris while the work is completed during the week of July 15.

Keep your summer carefree with an AC inspection

I’m ready for a summer slow-down. For easy mornings without the school rush and long evenings with bbqs and bike rides.

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Black Hills Energy planned outage for the Sheridan Lake and Blue Wing recreation area in Rapid City, South Dakota

Today, our crews will be performing repairs on power lines damaged from last night’s heavy thunderstorms in the areas of Sheridan Lake and Blue Wing recreation area.

What to do if your air conditioner freezes

Target is full of school supplies and Hobby Lobby is filling its aisles with Christmas décor, but – fingers crossed - we still have a lot of summer left. At this point, your air conditioner has already been doing some heavy lifting during the warm summer months and still has a couple months to go.

Black Hills Energy advances voluntary ‘Renewable Ready’ program for Wyoming businesses

Black Hills Energy announced today the Wyoming Public Service Commission (WPSC) has approved its voluntary renewable energy subscription program – the Renewable Ready Service Tariff for large commercial and industrial businesses and governmental agencies.