Aspen Service Disruption - Customer FAQs

Aspen Service Disruption - Customer FAQs

Updated as of December 29, 2020

 

What caused this outage?

On Dec. 27, an incident involving vandalism occurred, causing damage to our natural gas system in Aspen. To safely facilitate necessary repairs, our technicians needed to shut off approximately 3,500 gas meters and test the system.

An investigation into the matter is ongoing by local law enforcement.

Natural Gas Safety

Natural Gas Safety

We deliver natural gas to your home or business through a system of underground pipelines. While natural gas has an excellent safety record, it’s important to know a few basic principles to stay safe.

Pipeline upgrades in progress near Cedaredge, Colorado

Pipeline upgrades in progress near Cedaredge, Colorado

We're in the process of replacing an aging natural gas pipeline in western Colorado. 

The project is part of a regional plan to ensure our critical infrastructure is ready to meet the needs of growing communities and continuing to deliver the safe, reliable natural gas to our customers.

In addition to upgrading existing pipeline, some infrastructure will also be relocated from within city limits to less densely populated areas. Reclamation and restoration efforts will be implemented once the construction of the pipeline is complete.

Home survey

Thank you for your interest in our home survey!

 

The survey is now closed.

To take the survey, just click on the button below to proceed to the survey site. Please remember that the survey is designed to be completed on a mobile device, so make sure you proceed using a mobile browser.

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