Safety in our communities

Safety in our communities

Our safety culture extends beyond our buildings and into our communities. In 2020, we conducted nearly 520 public safety trainings to first responders and excavators. We work each day to help our customers and communities learn how to stay safe around overhead and underground electric and natural gas lines.

Public safety training

Despite the challenges of COVID, we hosted emergency response and public awareness trainings for almost 520 first responders and excavators serving our communities.

Employee safety training

Employee safety training

Our safety training is delivered through an online learning management system which track completion status and completion dates. We review classes to make sure they are in accordance with our procedures and practices. Training occurs throughout the year, with frequency driven by required regulation and assessed need. All online safety training is available in several languages.

All safety training is provided at no cost to our employees and may be completed during working hours. We evaluate the effectiveness of our training using several methods, including:

Environment draft

Our environmental commitment

Throughout our history, we have been strong environmental stewards. We’ve pioneered new power plant technology, set the bar for emissions levels and built infrastructure ahead of current standards. We do more than talk, and as we look to the future, we know sharing our intentions for improving the climate will help us achieve them.

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Black Hills Energy works to restore natural gas service to Pea Ridge

Black Hills Energy works to restore natural gas service to Pea Ridge

Fayetteville, Ark. – February 17, 2021 Black Hills Energy technicians worked into the night to complete a multi-step process to purge and repressurize the gas system, readying teams to begin restoring gas service to Pea Ridge customers. Immediately following restoration of system pressure last evening, technicians began relighting residential customers, and this morning technicians spread across the city to resume service restoration efforts. 

Pea Ridge service disruption customer frequently asked questions

Pea Ridge service disruption customer FAQs

Updated as of February 16, 2021

 

What caused this outage?

On Feb. 16, Black Hills Energy was notified of a loss of pressure to the natural gas system in Pea Ridge. To safely restore service, our technicians needed to shut off approximately 2,300 gas meters and test the system.

How many customers are impacted in the Pea Ridge area?

Approximately 2,300 residential and commercial customers are impacted in the Pea Ridge area.