We know some of our customers faced financial hardships due to COVID-19. We’re thankful we were able to show our support during this time.
If you’re struggling to pay your bill, we've provided resources below. You can also call our customer support team at 888-890-5554 or contact us online to discuss our support options that may be available for you.
Black Hills Energy’s Colorado residential electric customers will see a one-time credit of $50.32 on their February bills. This bill credit is a result of the lower corporate tax rate directed by the Tax Cuts and Jobs Act. Learn more here.
Black Hills Energy has provided approximately $340,000 for energy assistance funding to help residential and small commercial electric customers who need help paying their energy bills. We have partnered with local not-for-profit organizations across our electric service territory. For more information or to apply for energy assistance funding, customers are encouraged to contact the agency in their area.
Canon City in partnership with United Way of Pueblo County (including Penrose and Florence)
Loaves & Fishes
Brandon Maroni
719-275-0593
Cripple Creek and Victor
Aspen Mine Center
Ted Borden
719-689-3584
Rocky Ford (and surrounding towns)
Tri County Family Care Center
Sarah Dillon
719-254-7776
Posada of Pueblo (Pueblo area and Veterans assistance)
Kim Bowman
719-545-8776
Energy Assistance Funding for Small Businesses
Latino Chamber of Commerce
Steven Trujillo
719-542-5513
Other resources
211 is a nationwide service that connects millions of people to help each year. They provide a local source of social services available to help with utility bill payment assistance, housing options, food and nutrition programs, support groups, and much more.
LIHEAP is a federally funded program that keeps families safe and healthy by helping with energy costs. Learn how and where to apply for energy assistance here.
Apply for bill payment assistance through their partner agencies.
Black Hills Cares helps eligible customers in need pay their Black Hills Energy bills or emergency energy-related expenses.
We understand that a variety of circumstances can lead to a late payment, and we’re here to help you get back on track by offering payment arrangements.
Budget Billing is a free, stable payment plan. It gives you more predictable bills by averaging the amount you pay each month.
Income-qualified residential customers can receive financial assistance through the Colorado Black Hills Energy Assistance Program or BHEAP.
Residential customers who meet specific medical and income qualifications can receive financial assistance through the Colorado Medical Exemption Program or CMEP.
This program is available to residential customers whose utility service is medically essential, as certified by a licensed physician, to avoid death or serious medical complications requiring immediate hospitalization.