We know some of our customers faced financial hardships due to COVID-19. We’re thankful we were able to show our support during this time.
Now, as families, businesses and communities begin to find their new normal, we'll also be resuming our disconnection and collection processes for Wyoming customers on Aug. 10, 2020.
If you’re struggling to pay your bill, we've provided resources below. You can also call our customer support team at 888-890-5554 or contact us online to discuss our support options that may be available for you.
Applications online or through Wyoming Salvation Army locations
Visit Wyoming LIEAP for details
211 connects you with nonprofits and government services in your area. Type in the service you are looking for such as food pantry, utility service payment, etc. and the County Name. If you would like personal assistance, dial 2-1-1 or 888-425-7138. A friendly voice will be there to talk to you 8 a.m. to 6 p.m., Monday through Friday.
Visit Wyoming 211 for more information.
Wyoming Business Council
The Wyoming Business Council is assisting businesses faced with issues stemming from COVID-19. Per their site they are still drafting rules for three new grant programs to help businesses affected by the covid-19 pandemic. They will continue providing new information through our website, social media channels and news releases.
211 is a nationwide service that connects millions of people to help each year. They provide a local source of social services available to help with utility bill payment assistance, housing options, food and nutrition programs, support groups, and much more.
The Low Income Home Energy Assistance Program (LIHEAP) keeps families safe and healthy by helping with energy costs. Learn how and where to apply for energy assistance.
Black Hills Cares helps eligible customers in need pay their Black Hills Energy bills or emergency energy-related expenses. The program uses voluntary donations from our customers and employees.
We understand that a variety of circumstances can lead to a late payment, and we’re here to help you get back on track by offering payment arrangements.
Budget Billing is a free, stable payment plan. It gives you more predictable bills by averaging the amount you pay each month.
This program is available to residential customers whose utility service is medically essential, as certified by a licensed physician, to avoid death or serious medical complications requiring immediate hospitalization.