We know some of our customers faced financial hardships due to COVID-19. We’re thankful we were able to show our support during this time.
If you’re struggling to pay your bill, we've provided resources below. You can also call our customer support team at 888-890-5554 or contact us online to discuss our support options that may be available for you.
Energy Share of Wyoming - Energy Share of Wyoming is a private, non-profit organization established to help people in hardship circumstances with energy-related emergencies. The program is administered through local Salvation Army offices. For more information and to apply, visit their website: www.energyshareofwyoming.org.
Wyoming Department of Family Service - The Wyoming Department of Family Services, with assistance from the Wyoming Department of Workforce Services, is administering the state’s Emergency Rental Assistance Program (ERAP), a U.S. Treasury initiative passed through the Consolidated Appropriations Act of 2021 and expanded by the American Rescue Plan Act of 2021. For more information and to apply, visit their website: www.dfs.wyo.gov/assistance-programs/home-utilities-energy-assistance/emergency-rental-assistance-program-erap
211 is a nationwide service that connects millions of people to help each year. They provide a local source of social services available to help with utility bill payment assistance, housing options, food and nutrition programs, support groups, and much more.
Black Hills Cares helps eligible customers in need pay their Black Hills Energy bills or emergency energy-related expenses. The program uses voluntary donations from our customers and employees.
LIHEAP is a federally funded program that keeps families safe and healthy by helping with energy costs. Learn how and where to apply for energy assistance here.
Energy Share of Wyoming is a private, non-profit organization established to help people in hardship circumstances with energy-related emergencies.
We understand that a variety of circumstances can lead to a late payment, and we’re here to help you get back on track by offering payment arrangements.
Budget Billing is a free, stable payment plan. It gives you more predictable bills by averaging the amount you pay each month.
This program is available to residential customers whose utility service is medically essential, as certified by a licensed physician, to avoid death or serious medical complications requiring immediate hospitalization.
In Wyoming, the Emergency Rental Assistance Program (ERAP) will be implemented by the Wyoming Department of Family Services. Subject to qualifications, funds will be available to assist renters who are unable to pay rent and/or utilities.