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Black Hills Energy weather command center

winter storm

We’re always ready to respond to issues caused by severe weather. Our highest priority is to provide you with safe, reliable service.

 

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Natural gas safety during storms

Snow and ice buildup on your natural gas meter can create a safety hazard and even cut off the flow of natural gas to your heating equipment and appliances. To avoid trouble, gently remove snow and ice from on and around the meter with your hands or a broom.

Gas meters and regulators are durable and designed with the weather in mind, but a coating of ice or snow could cause a loss of service and become a critical safety issue. If at all possible, remove the snow before it has a chance to freeze.

Vent safety during storms

Our gas crews are experiencing numerous carbon monoxide reports.  Many of these issues are being caused by drifting snow, causing furnace and water heater vents to become blocked.       

Here are some important safety tips for you to know:

  • Make sure that your furnace vent, gas fireplace vent and tankless/conventional water heater vents are free from drifting snow
  • Gently brush the snow away using a soft broom or your hand, being careful to avoid vent damage
  • Install and maintain carbon monoxide detectors and inspect them regularly
  • Make sure batteries are fresh
  • Experts recommend placing one detector on every level of your home
  • Install detectors at of slightly above eye level, as carbon monoxide is lighter than air and will float upward

More information

As the homeowner, you’re responsible for maintaining your home’s service mast. Learn more about maintaining and repairing your service mast.

Learn more about what to do when the lights go out.

Learn more about how we prepare for storms.

Learn more about what to do when you smell natural gas.

If you're experiencing a power outage, click the button below to report and monitor your outage.

Report Outage

Electric safety during storms

In the event of an extended electric outage, we work with local news agencies to keep you informed about service restoration. If an electrical service interruption occurs, we will make every effort to restore your power as quickly as possible.

In the event of a power outage, follow these guidelines to stay safe:

  • Never touch or attempt to pick up a fallen power line, and keep children and pets away. Assume any downed power line is energized. If you see a downed power line, call our emergency number 800-694-8989 or 911 immediately.
  • Prepare for an outage by setting up an emergency drawer or kit that’s easy to access, even in the dark. Stock it with fresh batteries, a battery-powered radio and a flashlight. Avoid using candles, lanterns or oil lamps because of the fire risk.
  • Unplug sensitive computer and electronic equipment or protect them with a high-quality surge protector.
  • Do not open your refrigerator or freezer more than necessary. Undisturbed food will remain frozen in most freezers for 12 to 48 hours.
  • Do not use charcoal grills to heat your home or cook indoors. Dangerous carbon monoxide fumes can build up and cause injury or death.
  • If you use a portable generator, follow the manufacturer's safety and operating guidelines. Be sure to operate the generator in a well-ventilated area. Never operate it indoors or in your garage. Again, dangerous carbon monoxide fumes can build up and cause injury or death.

Natural gas safety during storms

Snow and ice buildup on your natural gas meter can create a safety hazard and even cut off the flow of natural gas to your heating equipment and appliances. To avoid trouble, gently remove snow and ice from on and around the meter with your hands or a broom.

Gas meters and regulators are durable and designed with the weather in mind, but a coating of ice or snow could cause a loss of service and become a critical safety issue. If at all possible, remove the snow before it has a chance to freeze.

Vent safety during storms

Our gas crews are experiencing numerous carbon monoxide reports.  Many of these issues are being caused by drifting snow, causing furnace and water heater vents to become blocked.       

Here are some important safety tips for you to know:

  • Make sure that your furnace vent, gas fireplace vent and tankless/conventional water heater vents are free from drifting snow
  • Gently brush the snow away using a soft broom or your hand, being careful to avoid vent damage
  • Install and maintain carbon monoxide detectors and inspect them regularly
  • Make sure batteries are fresh
  • Experts recommend placing one detector on every level of your home
  • Install detectors at of slightly above eye level, as carbon monoxide is lighter than air and will float upward

More information

As the homeowner, you’re responsible for maintaining your home’s service mast. Learn more about maintaining and repairing your service mast.

Learn more about what to do when the lights go out.

Learn more about how we prepare for storms.

Learn more about what to do when you smell natural gas.

Natural gas safety during storms

Snow and ice buildup on your natural gas meter can create a safety hazard and even cut off the flow of natural gas to your heating equipment and appliances. To avoid trouble, gently remove snow and ice from on and around the meter with your hands or a broom.

Gas meters and regulators are durable and designed with the weather in mind, but a coating of ice or snow could cause a loss of service and become a critical safety issue. If at all possible, remove the snow before it has a chance to freeze.

Vent safety during storms

Our gas crews are experiencing numerous carbon monoxide reports.  Many of these issues are being caused by drifting snow, causing furnace and water heater vents to become blocked.       

Here are some important safety tips for you to know:

  • Make sure that your furnace vent, gas fireplace vent and tankless/conventional water heater vents are free from drifting snow
  • Gently brush the snow away using a soft broom or your hand, being careful to avoid vent damage
  • Install and maintain carbon monoxide detectors and inspect them regularly
  • Make sure batteries are fresh
  • Experts recommend placing one detector on every level of your home
  • Install detectors at of slightly above eye level, as carbon monoxide is lighter than air and will float upward

More information

As the homeowner, you’re responsible for maintaining your home’s service mast. Learn more about maintaining and repairing your service mast.

Learn more about what to do when the lights go out.

Learn more about how we prepare for storms.

Learn more about what to do when you smell natural gas.

Natural gas safety during storms

Snow and ice buildup on your natural gas meter can create a safety hazard and even cut off the flow of natural gas to your heating equipment and appliances. To avoid trouble, gently remove snow and ice from on and around the meter with your hands or a broom.

Gas meters and regulators are durable and designed with the weather in mind, but a coating of ice or snow could cause a loss of service and become a critical safety issue. If at all possible, remove the snow before it has a chance to freeze.

Vent safety during storms

Our gas crews are experiencing numerous carbon monoxide reports.  Many of these issues are being caused by drifting snow, causing furnace and water heater vents to become blocked.       

Here are some important safety tips for you to know:

  • Make sure that your furnace vent, gas fireplace vent and tankless/conventional water heater vents are free from drifting snow
  • Gently brush the snow away using a soft broom or your hand, being careful to avoid vent damage
  • Install and maintain carbon monoxide detectors and inspect them regularly
  • Make sure batteries are fresh
  • Experts recommend placing one detector on every level of your home
  • Install detectors at of slightly above eye level, as carbon monoxide is lighter than air and will float upward

More information

As the homeowner, you’re responsible for maintaining your home’s service mast. Learn more about maintaining and repairing your service mast.

Learn more about what to do when the lights go out.

Learn more about how we prepare for storms.

Learn more about what to do when you smell natural gas.

Natural gas safety during storms

Snow and ice buildup on your natural gas meter can create a safety hazard and even cut off the flow of natural gas to your heating equipment and appliances. To avoid trouble, gently remove snow and ice from on and around the meter with your hands or a broom.

Gas meters and regulators are durable and designed with the weather in mind, but a coating of ice or snow could cause a loss of service and become a critical safety issue. If at all possible, remove the snow before it has a chance to freeze.

Vent safety during storms

Our gas crews are experiencing numerous carbon monoxide reports.  Many of these issues are being caused by drifting snow, causing furnace and water heater vents to become blocked.       

Here are some important safety tips for you to know:

  • Make sure that your furnace vent, gas fireplace vent and tankless/conventional water heater vents are free from drifting snow
  • Gently brush the snow away using a soft broom or your hand, being careful to avoid vent damage
  • Install and maintain carbon monoxide detectors and inspect them regularly
  • Make sure batteries are fresh
  • Experts recommend placing one detector on every level of your home
  • Install detectors at of slightly above eye level, as carbon monoxide is lighter than air and will float upward

More information

As the homeowner, you’re responsible for maintaining your home’s service mast. Learn more about maintaining and repairing your service mast.

Learn more about what to do when the lights go out.

Learn more about how we prepare for storms.

Learn more about what to do when you smell natural gas.

In preparation for the upcoming storm, here are some additional tips to stay safe during hazardous weather conditions

If you're experiencing a power outage, click the button below to report and monitor your outage.

Report Outage

Electric safety during storms

In the event of an extended electric outage, we work with local news agencies to keep you informed about service restoration. If an electrical service interruption occurs, we will make every effort to restore your power as quickly as possible.

In the event of a power outage, follow these guidelines to stay safe:

  • Never touch or attempt to pick up a fallen power line, and keep children and pets away. Assume any downed power line is energized. If you see a downed power line, call our emergency number 800-694-8989 or 911 immediately.
  • Prepare for an outage by setting up an emergency drawer or kit that’s easy to access, even in the dark. Stock it with fresh batteries, a battery-powered radio and a flashlight. Avoid using candles, lanterns or oil lamps because of the fire risk.
  • Unplug sensitive computer and electronic equipment or protect them with a high-quality surge protector.
  • Do not open your refrigerator or freezer more than necessary. Undisturbed food will remain frozen in most freezers for 12 to 48 hours.
  • Do not use charcoal grills to heat your home or cook indoors. Dangerous carbon monoxide fumes can build up and cause injury or death.
  • If you use a portable generator, follow the manufacturer's safety and operating guidelines. Be sure to operate the generator in a well-ventilated area. Never operate it indoors or in your garage. Again, dangerous carbon monoxide fumes can build up and cause injury or death.

More information

As the homeowner, you’re responsible for maintaining your home’s service mast. Learn more about maintaining and repairing your service mast.

Learn more about what to do when the lights go out.

Learn more about how we prepare for storms.

If you're experiencing a power outage, click the button below to report and monitor your outage.

Report Outage

Electric safety during storms

In the event of an extended electric outage, we work with local news agencies to keep you informed about service restoration. If an electrical service interruption occurs, we will make every effort to restore your power as quickly as possible.

In the event of a power outage, follow these guidelines to stay safe:

  • Never touch or attempt to pick up a fallen power line, and keep children and pets away. Assume any downed power line is energized. If you see a downed power line, call our emergency number 800-694-8989 or 911 immediately.
  • Prepare for an outage by setting up an emergency drawer or kit that’s easy to access, even in the dark. Stock it with fresh batteries, a battery-powered radio and a flashlight. Avoid using candles, lanterns or oil lamps because of the fire risk.
  • Unplug sensitive computer and electronic equipment or protect them with a high-quality surge protector.
  • Do not open your refrigerator or freezer more than necessary. Undisturbed food will remain frozen in most freezers for 12 to 48 hours.
  • Do not use charcoal grills to heat your home or cook indoors. Dangerous carbon monoxide fumes can build up and cause injury or death.
  • If you use a portable generator, follow the manufacturer's safety and operating guidelines. Be sure to operate the generator in a well-ventilated area. Never operate it indoors or in your garage. Again, dangerous carbon monoxide fumes can build up and cause injury or death.

Natural gas safety during storms

Snow and ice buildup on your natural gas meter can create a safety hazard and even cut off the flow of natural gas to your heating equipment and appliances. To avoid trouble, gently remove snow and ice from on and around the meter with your hands or a broom.

Gas meters and regulators are durable and designed with the weather in mind, but a coating of ice or snow could cause a loss of service and become a critical safety issue. If at all possible, remove the snow before it has a chance to freeze.

Vent safety during storms

Our gas crews are experiencing numerous carbon monoxide reports.  Many of these issues are being caused by drifting snow, causing furnace and water heater vents to become blocked.       

Here are some important safety tips for you to know:

  • Make sure that your furnace vent, gas fireplace vent and tankless/conventional water heater vents are free from drifting snow
  • Gently brush the snow away using a soft broom or your hand, being careful to avoid vent damage
  • Install and maintain carbon monoxide detectors and inspect them regularly
  • Make sure batteries are fresh
  • Experts recommend placing one detector on every level of your home
  • Install detectors at of slightly above eye level, as carbon monoxide is lighter than air and will float upward

More information

As the homeowner, you’re responsible for maintaining your home’s service mast. Learn more about maintaining and repairing your service mast.

Learn more about what to do when the lights go out.

Learn more about how we prepare for storms.

Learn more about what to do when you smell natural gas.

Is your roadside safety kit in your vehicle?

Mike Theis, our director of Safety, recommends packing a roadside safety kit with items such as jumper cables, shovel, flashlight, ice scraper, gloves, and other important safety tips for winter travels. 

As you are traveling to your friends and family this busy time of year, keep these additional safety tips in mind to make sure you reach your destination:

  • Pay attention to the weather. Keep an eye on the forecast before you head out. While the weather may be fine when you leave, deteriorating conditions can cause problems. Plan your travel accordingly.
  • Wear your seat belt. Strapping yourself in to your seat while driving is a no-brainer, but it’s even more important when the roads are slick.
  • Adjust your driving. Be sure to adjust your driving according to weather conditions. As roads worsen, decrease your speed and increase your stopping distance.
  • Go easy on your breaks. When you find yourself on slick roads, be mindful to not slam on your breaks. Slamming on your breaks can cause your vehicle to slide.
  • React to a slide. If your vehicle does start to fishtail or slide, start by reducing your speed. If you’re caught off guard by the slide, turn your wheel in the direction that the rear of your car is sliding.

You can find more ways to stay safe a our Safety page and follow us on Facebook and Twitter for weather related updates.

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