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We’re always ready to respond to issues caused by severe weather. Our highest priority is to provide you with safe, reliable service.

 

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Natural gas safety during storms

Snow and ice buildup on your natural gas meter can create a safety hazard and even cut off the flow of natural gas to your heating equipment and appliances. To avoid trouble, gently remove snow and ice from on and around the meter with your hands or a broom.

Gas meters and regulators are durable and designed with the weather in mind, but a coating of ice or snow could cause a loss of service and become a critical safety issue. If at all possible, remove the snow before it has a chance to freeze.

Vent safety during storms

Our gas crews are experiencing numerous carbon monoxide reports.  Many of these issues are being caused by drifting snow, causing furnace and water heater vents to become blocked.       

Here are some important safety tips for you to know:

  • Make sure that your furnace vent, gas fireplace vent and tankless/conventional water heater vents are free from drifting snow
  • Gently brush the snow away using a soft broom or your hand, being careful to avoid vent damage
  • Install and maintain carbon monoxide detectors and inspect them regularly
  • Make sure batteries are fresh
  • Experts recommend placing one detector on every level of your home
  • Install detectors at of slightly above eye level, as carbon monoxide is lighter than air and will float upward

More information

As the homeowner, you’re responsible for maintaining your home’s service mast. Learn more about maintaining and repairing your service mast.

Learn more about what to do when the lights go out.

Learn more about how we prepare for storms.

Learn more about what to do when you smell natural gas.

If you're experiencing a power outage, click the button below to report and monitor your outage.

Report Outage

Electric safety during storms

In the event of an extended electric outage, we work with local news agencies to keep you informed about service restoration. If an electrical service interruption occurs, we will make every effort to restore your power as quickly as possible.

In the event of a power outage, follow these guidelines to stay safe:

  • Never touch or attempt to pick up a fallen power line, and keep children and pets away. Assume any downed power line is energized. If you see a downed power line, call our emergency number 800-694-8989 or 911 immediately.
  • Prepare for an outage by setting up an emergency drawer or kit that’s easy to access, even in the dark. Stock it with fresh batteries, a battery-powered radio and a flashlight. Avoid using candles, lanterns or oil lamps because of the fire risk.
  • Unplug sensitive computer and electronic equipment or protect them with a high-quality surge protector.
  • Do not open your refrigerator or freezer more than necessary. Undisturbed food will remain frozen in most freezers for 12 to 48 hours.
  • Do not use charcoal grills to heat your home or cook indoors. Dangerous carbon monoxide fumes can build up and cause injury or death.
  • If you use a portable generator, follow the manufacturer's safety and operating guidelines. Be sure to operate the generator in a well-ventilated area. Never operate it indoors or in your garage. Again, dangerous carbon monoxide fumes can build up and cause injury or death.

Natural gas safety during storms

Snow and ice buildup on your natural gas meter can create a safety hazard and even cut off the flow of natural gas to your heating equipment and appliances. To avoid trouble, gently remove snow and ice from on and around the meter with your hands or a broom.

Gas meters and regulators are durable and designed with the weather in mind, but a coating of ice or snow could cause a loss of service and become a critical safety issue. If at all possible, remove the snow before it has a chance to freeze.

Vent safety during storms

Our gas crews are experiencing numerous carbon monoxide reports.  Many of these issues are being caused by drifting snow, causing furnace and water heater vents to become blocked.       

Here are some important safety tips for you to know:

  • Make sure that your furnace vent, gas fireplace vent and tankless/conventional water heater vents are free from drifting snow
  • Gently brush the snow away using a soft broom or your hand, being careful to avoid vent damage
  • Install and maintain carbon monoxide detectors and inspect them regularly
  • Make sure batteries are fresh
  • Experts recommend placing one detector on every level of your home
  • Install detectors at of slightly above eye level, as carbon monoxide is lighter than air and will float upward

More information

As the homeowner, you’re responsible for maintaining your home’s service mast. Learn more about maintaining and repairing your service mast.

Learn more about what to do when the lights go out.

Learn more about how we prepare for storms.

Learn more about what to do when you smell natural gas.

Natural gas safety during storms

Snow and ice buildup on your natural gas meter can create a safety hazard and even cut off the flow of natural gas to your heating equipment and appliances. To avoid trouble, gently remove snow and ice from on and around the meter with your hands or a broom.

Gas meters and regulators are durable and designed with the weather in mind, but a coating of ice or snow could cause a loss of service and become a critical safety issue. If at all possible, remove the snow before it has a chance to freeze.

Vent safety during storms

Our gas crews are experiencing numerous carbon monoxide reports.  Many of these issues are being caused by drifting snow, causing furnace and water heater vents to become blocked.       

Here are some important safety tips for you to know:

  • Make sure that your furnace vent, gas fireplace vent and tankless/conventional water heater vents are free from drifting snow
  • Gently brush the snow away using a soft broom or your hand, being careful to avoid vent damage
  • Install and maintain carbon monoxide detectors and inspect them regularly
  • Make sure batteries are fresh
  • Experts recommend placing one detector on every level of your home
  • Install detectors at of slightly above eye level, as carbon monoxide is lighter than air and will float upward

More information

As the homeowner, you’re responsible for maintaining your home’s service mast. Learn more about maintaining and repairing your service mast.

Learn more about what to do when the lights go out.

Learn more about how we prepare for storms.

Learn more about what to do when you smell natural gas.

Natural gas safety during storms

Snow and ice buildup on your natural gas meter can create a safety hazard and even cut off the flow of natural gas to your heating equipment and appliances. To avoid trouble, gently remove snow and ice from on and around the meter with your hands or a broom.

Gas meters and regulators are durable and designed with the weather in mind, but a coating of ice or snow could cause a loss of service and become a critical safety issue. If at all possible, remove the snow before it has a chance to freeze.

Vent safety during storms

Our gas crews are experiencing numerous carbon monoxide reports.  Many of these issues are being caused by drifting snow, causing furnace and water heater vents to become blocked.       

Here are some important safety tips for you to know:

  • Make sure that your furnace vent, gas fireplace vent and tankless/conventional water heater vents are free from drifting snow
  • Gently brush the snow away using a soft broom or your hand, being careful to avoid vent damage
  • Install and maintain carbon monoxide detectors and inspect them regularly
  • Make sure batteries are fresh
  • Experts recommend placing one detector on every level of your home
  • Install detectors at of slightly above eye level, as carbon monoxide is lighter than air and will float upward

More information

As the homeowner, you’re responsible for maintaining your home’s service mast. Learn more about maintaining and repairing your service mast.

Learn more about what to do when the lights go out.

Learn more about how we prepare for storms.

Learn more about what to do when you smell natural gas.

Natural gas safety during storms

Snow and ice buildup on your natural gas meter can create a safety hazard and even cut off the flow of natural gas to your heating equipment and appliances. To avoid trouble, gently remove snow and ice from on and around the meter with your hands or a broom.

Gas meters and regulators are durable and designed with the weather in mind, but a coating of ice or snow could cause a loss of service and become a critical safety issue. If at all possible, remove the snow before it has a chance to freeze.

Vent safety during storms

Our gas crews are experiencing numerous carbon monoxide reports.  Many of these issues are being caused by drifting snow, causing furnace and water heater vents to become blocked.       

Here are some important safety tips for you to know:

  • Make sure that your furnace vent, gas fireplace vent and tankless/conventional water heater vents are free from drifting snow
  • Gently brush the snow away using a soft broom or your hand, being careful to avoid vent damage
  • Install and maintain carbon monoxide detectors and inspect them regularly
  • Make sure batteries are fresh
  • Experts recommend placing one detector on every level of your home
  • Install detectors at of slightly above eye level, as carbon monoxide is lighter than air and will float upward

More information

As the homeowner, you’re responsible for maintaining your home’s service mast. Learn more about maintaining and repairing your service mast.

Learn more about what to do when the lights go out.

Learn more about how we prepare for storms.

Learn more about what to do when you smell natural gas.

In preparation for the upcoming storm, here are some additional tips to stay safe during hazardous weather conditions

If you're experiencing a power outage, click the button below to report and monitor your outage.

Report Outage

Electric safety during storms

In the event of an extended electric outage, we work with local news agencies to keep you informed about service restoration. If an electrical service interruption occurs, we will make every effort to restore your power as quickly as possible.

In the event of a power outage, follow these guidelines to stay safe:

  • Never touch or attempt to pick up a fallen power line, and keep children and pets away. Assume any downed power line is energized. If you see a downed power line, call our emergency number 800-694-8989 or 911 immediately.
  • Prepare for an outage by setting up an emergency drawer or kit that’s easy to access, even in the dark. Stock it with fresh batteries, a battery-powered radio and a flashlight. Avoid using candles, lanterns or oil lamps because of the fire risk.
  • Unplug sensitive computer and electronic equipment or protect them with a high-quality surge protector.
  • Do not open your refrigerator or freezer more than necessary. Undisturbed food will remain frozen in most freezers for 12 to 48 hours.
  • Do not use charcoal grills to heat your home or cook indoors. Dangerous carbon monoxide fumes can build up and cause injury or death.
  • If you use a portable generator, follow the manufacturer's safety and operating guidelines. Be sure to operate the generator in a well-ventilated area. Never operate it indoors or in your garage. Again, dangerous carbon monoxide fumes can build up and cause injury or death.

More information

As the homeowner, you’re responsible for maintaining your home’s service mast. Learn more about maintaining and repairing your service mast.

Learn more about what to do when the lights go out.

Learn more about how we prepare for storms.

If you're experiencing a power outage, click the button below to report and monitor your outage.

Report Outage

Electric safety during storms

In the event of an extended electric outage, we work with local news agencies to keep you informed about service restoration. If an electrical service interruption occurs, we will make every effort to restore your power as quickly as possible.

In the event of a power outage, follow these guidelines to stay safe:

  • Never touch or attempt to pick up a fallen power line, and keep children and pets away. Assume any downed power line is energized. If you see a downed power line, call our emergency number 800-694-8989 or 911 immediately.
  • Prepare for an outage by setting up an emergency drawer or kit that’s easy to access, even in the dark. Stock it with fresh batteries, a battery-powered radio and a flashlight. Avoid using candles, lanterns or oil lamps because of the fire risk.
  • Unplug sensitive computer and electronic equipment or protect them with a high-quality surge protector.
  • Do not open your refrigerator or freezer more than necessary. Undisturbed food will remain frozen in most freezers for 12 to 48 hours.
  • Do not use charcoal grills to heat your home or cook indoors. Dangerous carbon monoxide fumes can build up and cause injury or death.
  • If you use a portable generator, follow the manufacturer's safety and operating guidelines. Be sure to operate the generator in a well-ventilated area. Never operate it indoors or in your garage. Again, dangerous carbon monoxide fumes can build up and cause injury or death.

Natural gas safety during storms

Snow and ice buildup on your natural gas meter can create a safety hazard and even cut off the flow of natural gas to your heating equipment and appliances. To avoid trouble, gently remove snow and ice from on and around the meter with your hands or a broom.

Gas meters and regulators are durable and designed with the weather in mind, but a coating of ice or snow could cause a loss of service and become a critical safety issue. If at all possible, remove the snow before it has a chance to freeze.

Vent safety during storms

Our gas crews are experiencing numerous carbon monoxide reports.  Many of these issues are being caused by drifting snow, causing furnace and water heater vents to become blocked.       

Here are some important safety tips for you to know:

  • Make sure that your furnace vent, gas fireplace vent and tankless/conventional water heater vents are free from drifting snow
  • Gently brush the snow away using a soft broom or your hand, being careful to avoid vent damage
  • Install and maintain carbon monoxide detectors and inspect them regularly
  • Make sure batteries are fresh
  • Experts recommend placing one detector on every level of your home
  • Install detectors at of slightly above eye level, as carbon monoxide is lighter than air and will float upward

More information

As the homeowner, you’re responsible for maintaining your home’s service mast. Learn more about maintaining and repairing your service mast.

Learn more about what to do when the lights go out.

Learn more about how we prepare for storms.

Learn more about what to do when you smell natural gas.

Before the storm

Before the storm, we prepare our crews and make sure we have the necessary people in place to mobilize. When the situation calls for it, we have arrangements with outside contractors and other utilities to send crews to help restore service.

  • Set up an emergency drawer or kit that’s easy to access, even in the dark. Stock it with fresh batteries, a battery-powered radio and a flashlight. Avoid using candles, lanterns or oil lamps because they can present a fire risk. Be sure everyone in the family knows where the emergency drawer or kit is located.
  • If any member of your family is on life support, plan for arrangements to get them to a location where their needs can be met if electric service is interrupted. Also call us at 888-890-5554 to make sure we've noted a life-support system exists at your home.
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