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Black Hills Energy winter weather command center

winter storm

We’re always ready to respond to issues caused by severe weather. Our highest priority is to provide you with safe, reliable service.

 

Stay up to date on weather related news here and by visiting our Facebook and Twitter page.

Updates


South Dakota

7:12 a.m. MST Dec 1 - Crews are back and are ready to focus on the remaining outages that were caused by high wind. Safety is always our first priority and we appreciate all the kind words received for our linemen!

9:50 p.m. MST Nov 30 - All major outages have been restored. Due to high winds and ice, restoration efforts will begin again tomorrow morning. We thank you for your patience and understanding during this winter storm.If any unexpected outages occur through the night, report at www.blackhillsenergy.com/outages

8:38 p.m. MDT Nov 30 - Black Hills Energy is restoring electric power in the Northeast and Southeast areas of Rapid City affecting 1,420 customers since 6:30 pm. The outages are due to severe snow and blizzard conditions traveling through the Black Hills region. Black Hills Energy crews have responded to outages with restoration completed around 8:00 pm for 510 customers in the Northeast area of Rapid City. Crews are still restoring power for the remaining 910 customers located in the Southeast area of town. Restoration efforts will continue until 11:00 pm. Black Hills Energy crews will then return Sunday morning to compete any remaining outages.   

6:58 p.m. MDT Nov 30 – Black Hills Energy is experiencing a power outages in the Northeast and Southeast areas of Rapid City affecting about 1,420 customers around 6:30 pm. The outages are due to severe snow and blizzard conditions traveling through the Black Hills region. Black Hills Energy crews have responded to outages with restoration efforts occurring within the next 2-4 hours.  

6:48 p.m. MDT Nov. 30 - Power was restored to Black Hills Energy customers by 6:30 pm. Black Hills Energy experienced several power outages in the Black Hawk area and along HWY 79 West affecting about 1,600 customers around 4:15 pm. Crews continue to restore power to the remaining customers.  The outage was due to severe blizzard condition traveling through the region. Read the media alert.

6:30 p.m MDT Nov 30 - There are currently 1,421 customers without power in Rapid City. Crews are working to restore customers. Due to high winds galloping lines are being observed in the field.

4:11 p.m. MDT Nov 30 - Black Hills Energy has experienced a power outage in the Black Hawk area affecting a reported 1,600 customers. The outage cause is unknown at this time. Our crews are out patrolling and working to restore as soon as possible. Read the media release.

10:36 p.m. MDT Nov. 29 - Black Hills Energy offers tips to customers to stay safe during hazardous weather conditions

12:00 p.m. MDT Nov. 26 - The Weather Channel has named the storm making her way through our service territories, Winter Storm Dorothy. At this time we have zero weather related outages. Thank you to our crews for keeping us warm and safe. Continue to follow us on Facebook and Twitter for weather safety tips and updates.

8:00 a.m. MDT Nov. 25 - The National Weather Service has issued several winter storm watches, warning and advisories in most of our service territories for the Thanksgiving holiday week. We are actively monitoring the storms and are always ready to respond to issues caused by severe weather.

Wyoming

9:30 a.m. MST Dec. 1 - Our lineman crews are working hard this morning to make sure all of our customers have power following yesterday’s #blizzard. 532 customers have been restored north of HWY 85 along Old Yellowstone Road in Wyoming.

5:00 p.m. MDT Nov 30 - We currently have an estimated 94 customers experiencing outages in rural areas, who we cannot get to safely tonight. We’re currently working to provide them with information and updates. Our crews, using a track machine were able to get power restored in the ‘Table Mountain’ area. However, the area road conditions are deteriorating, and are very treacherous at this time.

Natural gas safety during storms

Snow and ice buildup on your natural gas meter can create a safety hazard and even cut off the flow of natural gas to your heating equipment and appliances. To avoid trouble, gently remove snow and ice from on and around the meter with your hands or a broom.

Gas meters and regulators are durable and designed with the weather in mind, but a coating of ice or snow could cause a loss of service and become a critical safety issue. If at all possible, remove the snow before it has a chance to freeze.

Vent safety during storms

Our gas crews are experiencing numerous carbon monoxide reports.  Many of these issues are being caused by drifting snow, causing furnace and water heater vents to become blocked.       

Here are some important safety tips for you to know:

  • Make sure that your furnace vent, gas fireplace vent and tankless/conventional water heater vents are free from drifting snow
  • Gently brush the snow away using a soft broom or your hand, being careful to avoid vent damage
  • Install and maintain carbon monoxide detectors and inspect them regularly
  • Make sure batteries are fresh
  • Experts recommend placing one detector on every level of your home
  • Install detectors at of slightly above eye level, as carbon monoxide is lighter than air and will float upward

More information

As the homeowner, you’re responsible for maintaining your home’s service mast. Learn more about maintaining and repairing your service mast.

Learn more about what to do when the lights go out.

Learn more about how we prepare for storms.

Learn more about what to do when you smell natural gas.

If you're experiencing a power outage, click the button below to report and monitor your outage.

Report Outage

Electric safety during storms

In the event of an extended electric outage, we work with local news agencies to keep you informed about service restoration. If an electrical service interruption occurs, we will make every effort to restore your power as quickly as possible.

In the event of a power outage, follow these guidelines to stay safe:

  • Never touch or attempt to pick up a fallen power line, and keep children and pets away. Assume any downed power line is energized. If you see a downed power line, call our emergency number 800-694-8989 or 911 immediately.
  • Prepare for an outage by setting up an emergency drawer or kit that’s easy to access, even in the dark. Stock it with fresh batteries, a battery-powered radio and a flashlight. Avoid using candles, lanterns or oil lamps because of the fire risk.
  • Unplug sensitive computer and electronic equipment or protect them with a high-quality surge protector.
  • Do not open your refrigerator or freezer more than necessary. Undisturbed food will remain frozen in most freezers for 12 to 48 hours.
  • Do not use charcoal grills to heat your home or cook indoors. Dangerous carbon monoxide fumes can build up and cause injury or death.
  • If you use a portable generator, follow the manufacturer's safety and operating guidelines. Be sure to operate the generator in a well-ventilated area. Never operate it indoors or in your garage. Again, dangerous carbon monoxide fumes can build up and cause injury or death.

Natural gas safety during storms

Snow and ice buildup on your natural gas meter can create a safety hazard and even cut off the flow of natural gas to your heating equipment and appliances. To avoid trouble, gently remove snow and ice from on and around the meter with your hands or a broom.

Gas meters and regulators are durable and designed with the weather in mind, but a coating of ice or snow could cause a loss of service and become a critical safety issue. If at all possible, remove the snow before it has a chance to freeze.

Vent safety during storms

Our gas crews are experiencing numerous carbon monoxide reports.  Many of these issues are being caused by drifting snow, causing furnace and water heater vents to become blocked.       

Here are some important safety tips for you to know:

  • Make sure that your furnace vent, gas fireplace vent and tankless/conventional water heater vents are free from drifting snow
  • Gently brush the snow away using a soft broom or your hand, being careful to avoid vent damage
  • Install and maintain carbon monoxide detectors and inspect them regularly
  • Make sure batteries are fresh
  • Experts recommend placing one detector on every level of your home
  • Install detectors at of slightly above eye level, as carbon monoxide is lighter than air and will float upward

More information

As the homeowner, you’re responsible for maintaining your home’s service mast. Learn more about maintaining and repairing your service mast.

Learn more about what to do when the lights go out.

Learn more about how we prepare for storms.

Learn more about what to do when you smell natural gas.

Natural gas safety during storms

Snow and ice buildup on your natural gas meter can create a safety hazard and even cut off the flow of natural gas to your heating equipment and appliances. To avoid trouble, gently remove snow and ice from on and around the meter with your hands or a broom.

Gas meters and regulators are durable and designed with the weather in mind, but a coating of ice or snow could cause a loss of service and become a critical safety issue. If at all possible, remove the snow before it has a chance to freeze.

Vent safety during storms

Our gas crews are experiencing numerous carbon monoxide reports.  Many of these issues are being caused by drifting snow, causing furnace and water heater vents to become blocked.       

Here are some important safety tips for you to know:

  • Make sure that your furnace vent, gas fireplace vent and tankless/conventional water heater vents are free from drifting snow
  • Gently brush the snow away using a soft broom or your hand, being careful to avoid vent damage
  • Install and maintain carbon monoxide detectors and inspect them regularly
  • Make sure batteries are fresh
  • Experts recommend placing one detector on every level of your home
  • Install detectors at of slightly above eye level, as carbon monoxide is lighter than air and will float upward

More information

As the homeowner, you’re responsible for maintaining your home’s service mast. Learn more about maintaining and repairing your service mast.

Learn more about what to do when the lights go out.

Learn more about how we prepare for storms.

Learn more about what to do when you smell natural gas.

Natural gas safety during storms

Snow and ice buildup on your natural gas meter can create a safety hazard and even cut off the flow of natural gas to your heating equipment and appliances. To avoid trouble, gently remove snow and ice from on and around the meter with your hands or a broom.

Gas meters and regulators are durable and designed with the weather in mind, but a coating of ice or snow could cause a loss of service and become a critical safety issue. If at all possible, remove the snow before it has a chance to freeze.

Vent safety during storms

Our gas crews are experiencing numerous carbon monoxide reports.  Many of these issues are being caused by drifting snow, causing furnace and water heater vents to become blocked.       

Here are some important safety tips for you to know:

  • Make sure that your furnace vent, gas fireplace vent and tankless/conventional water heater vents are free from drifting snow
  • Gently brush the snow away using a soft broom or your hand, being careful to avoid vent damage
  • Install and maintain carbon monoxide detectors and inspect them regularly
  • Make sure batteries are fresh
  • Experts recommend placing one detector on every level of your home
  • Install detectors at of slightly above eye level, as carbon monoxide is lighter than air and will float upward

More information

As the homeowner, you’re responsible for maintaining your home’s service mast. Learn more about maintaining and repairing your service mast.

Learn more about what to do when the lights go out.

Learn more about how we prepare for storms.

Learn more about what to do when you smell natural gas.

Natural gas safety during storms

Snow and ice buildup on your natural gas meter can create a safety hazard and even cut off the flow of natural gas to your heating equipment and appliances. To avoid trouble, gently remove snow and ice from on and around the meter with your hands or a broom.

Gas meters and regulators are durable and designed with the weather in mind, but a coating of ice or snow could cause a loss of service and become a critical safety issue. If at all possible, remove the snow before it has a chance to freeze.

Vent safety during storms

Our gas crews are experiencing numerous carbon monoxide reports.  Many of these issues are being caused by drifting snow, causing furnace and water heater vents to become blocked.       

Here are some important safety tips for you to know:

  • Make sure that your furnace vent, gas fireplace vent and tankless/conventional water heater vents are free from drifting snow
  • Gently brush the snow away using a soft broom or your hand, being careful to avoid vent damage
  • Install and maintain carbon monoxide detectors and inspect them regularly
  • Make sure batteries are fresh
  • Experts recommend placing one detector on every level of your home
  • Install detectors at of slightly above eye level, as carbon monoxide is lighter than air and will float upward

More information

As the homeowner, you’re responsible for maintaining your home’s service mast. Learn more about maintaining and repairing your service mast.

Learn more about what to do when the lights go out.

Learn more about how we prepare for storms.

Learn more about what to do when you smell natural gas.

In preparation for the upcoming storm, here are some additional tips to stay safe during hazardous weather conditions

If you're experiencing a power outage, click the button below to report and monitor your outage.

Report Outage

Electric safety during storms

In the event of an extended electric outage, we work with local news agencies to keep you informed about service restoration. If an electrical service interruption occurs, we will make every effort to restore your power as quickly as possible.

In the event of a power outage, follow these guidelines to stay safe:

  • Never touch or attempt to pick up a fallen power line, and keep children and pets away. Assume any downed power line is energized. If you see a downed power line, call our emergency number 800-694-8989 or 911 immediately.
  • Prepare for an outage by setting up an emergency drawer or kit that’s easy to access, even in the dark. Stock it with fresh batteries, a battery-powered radio and a flashlight. Avoid using candles, lanterns or oil lamps because of the fire risk.
  • Unplug sensitive computer and electronic equipment or protect them with a high-quality surge protector.
  • Do not open your refrigerator or freezer more than necessary. Undisturbed food will remain frozen in most freezers for 12 to 48 hours.
  • Do not use charcoal grills to heat your home or cook indoors. Dangerous carbon monoxide fumes can build up and cause injury or death.
  • If you use a portable generator, follow the manufacturer's safety and operating guidelines. Be sure to operate the generator in a well-ventilated area. Never operate it indoors or in your garage. Again, dangerous carbon monoxide fumes can build up and cause injury or death.

More information

As the homeowner, you’re responsible for maintaining your home’s service mast. Learn more about maintaining and repairing your service mast.

Learn more about what to do when the lights go out.

Learn more about how we prepare for storms.

If you're experiencing a power outage, click the button below to report and monitor your outage.

Report Outage

Electric safety during storms

In the event of an extended electric outage, we work with local news agencies to keep you informed about service restoration. If an electrical service interruption occurs, we will make every effort to restore your power as quickly as possible.

In the event of a power outage, follow these guidelines to stay safe:

  • Never touch or attempt to pick up a fallen power line, and keep children and pets away. Assume any downed power line is energized. If you see a downed power line, call our emergency number 800-694-8989 or 911 immediately.
  • Prepare for an outage by setting up an emergency drawer or kit that’s easy to access, even in the dark. Stock it with fresh batteries, a battery-powered radio and a flashlight. Avoid using candles, lanterns or oil lamps because of the fire risk.
  • Unplug sensitive computer and electronic equipment or protect them with a high-quality surge protector.
  • Do not open your refrigerator or freezer more than necessary. Undisturbed food will remain frozen in most freezers for 12 to 48 hours.
  • Do not use charcoal grills to heat your home or cook indoors. Dangerous carbon monoxide fumes can build up and cause injury or death.
  • If you use a portable generator, follow the manufacturer's safety and operating guidelines. Be sure to operate the generator in a well-ventilated area. Never operate it indoors or in your garage. Again, dangerous carbon monoxide fumes can build up and cause injury or death.

Natural gas safety during storms

Snow and ice buildup on your natural gas meter can create a safety hazard and even cut off the flow of natural gas to your heating equipment and appliances. To avoid trouble, gently remove snow and ice from on and around the meter with your hands or a broom.

Gas meters and regulators are durable and designed with the weather in mind, but a coating of ice or snow could cause a loss of service and become a critical safety issue. If at all possible, remove the snow before it has a chance to freeze.

Vent safety during storms

Our gas crews are experiencing numerous carbon monoxide reports.  Many of these issues are being caused by drifting snow, causing furnace and water heater vents to become blocked.       

Here are some important safety tips for you to know:

  • Make sure that your furnace vent, gas fireplace vent and tankless/conventional water heater vents are free from drifting snow
  • Gently brush the snow away using a soft broom or your hand, being careful to avoid vent damage
  • Install and maintain carbon monoxide detectors and inspect them regularly
  • Make sure batteries are fresh
  • Experts recommend placing one detector on every level of your home
  • Install detectors at of slightly above eye level, as carbon monoxide is lighter than air and will float upward

More information

As the homeowner, you’re responsible for maintaining your home’s service mast. Learn more about maintaining and repairing your service mast.

Learn more about what to do when the lights go out.

Learn more about how we prepare for storms.

Learn more about what to do when you smell natural gas.

Staying safe through the holiday season

The holiday season is upon us, and once again there is winter weather in the forecast. With an increase in travel during the holidays and forecasts full of rain and snow, it’s likely that you’ll find yourself driving on slick roads. While we may not be able to control a storm, but we can help make sure you're ready for winter weather. 

Is your roadside safety kit in your vehicle?

Mike Theis, our director of Safety, recommends packing a roadside safety kit with items such as jumper cables, shovel, flashlight, ice scraper, gloves, and other important safety tips for winter travels. 

As you are traveling to your friends and family this busy time of year, keep these additional safety tips in mind to make sure you reach your destination:

  • Pay attention to the weather. Keep an eye on the forecast before you head out. While the weather may be fine when you leave, deteriorating conditions can cause problems. Plan your travel accordingly.
  • Wear your seat belt. Strapping yourself in to your seat while driving is a no-brainer, but it’s even more important when the roads are slick.
  • Adjust your driving. Be sure to adjust your driving according to weather conditions. As roads worsen, decrease your speed and increase your stopping distance.
  • Go easy on your breaks. When you find yourself on slick roads, be mindful to not slam on your breaks. Slamming on your breaks can cause your vehicle to slide.
  • React to a slide. If your vehicle does start to fishtail or slide, start by reducing your speed. If you’re caught off guard by the slide, turn your wheel in the direction that the rear of your car is sliding.

You can find more ways to stay safe a our Safety page and follow us on Facebook and Twitter for weather related updates.

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