Customer service: 888-890-5554
Our call center is available Monday – Friday 7 a.m. – 6:30 p.m. MT
Emergency assistance: 800-694-8989
Our emergency line is available 24/7. Call anytime if you see or suspect one of the issues listed below.
Gas emergencies:
- Gas smell
- Hissing coming from meter
- Fire or flooding near meter
Electric emergencies:
- Damaged line, meter or pole
- Sparking wires or meters
- Fire or flooding near meter
Social media
Connect with us through social media.
Media relations
24-hour media relations line: 888-242-3969
Security
Contact our corporate security team to report an issue that could compromise the security of Black Hills Energy information systems. Issues could include: an error, a weakness or a threat.
Do NOT use this contact method for emergency reporting. Please call 800-694-8989 for assistance.
Corporate addresses
Rapid City Corporate Headquarters
Black Hills Energy
7001 Mount Rushmore Road
Rapid City, SD 57702
Rapid City Corporate Headquarters Mailing Address
Black Hills Energy
P.O. Box 1400
Rapid City, SD 57709
Denver Corporate Office
Black Hills Energy
1515 Arapahoe Street, Tower 1 - Suite 1200
Denver, CO 80202
Papillion Corporate Office
Black Hills Energy
1102 East 1st Street
Papillion, NE 68046