Black Hills Energy’s number one priority is the continued safety of our customers and employees.
To help minimize impact to service, we will continue to refer to guidelines and protocol provided by the CDC and local health officials in the areas we serve.
Para minimizar el impacto a nuestro servicio, continuaremos a referirnos a las guías y el protocolo establecido por el CDC y nuestras oficinas locales de salud.
Customer service
While we may look a little different right now, we're still your community neighbors and friends working hard to provide you with the energy service you rely on.
Disconnect statement:
Black Hills Energy’s number one priority is our customers, employees and communities. We are actively monitoring the coronavirus (COVID-19) situation and have measures in place to ensure we continue to serve our customers in a way that is safe for both customers and our employees. We have the privilege and responsibility of providing an essential service that our communities rely on. We are Ready and committed to serving the needs of our customers today and every day.
To support our customers who may be impacted by the nation’s response to COVID-19, Black Hills Energy is temporarily suspending nonpayment disconnections for our customers. We realize that due to possible extended periods of isolation, customers may face financial hardships effecting their ability to timely pay their energy bills. We offer various assistance options to our customers such as, payment arrangements, budget billing and medical extensions. Visit www.blackhillsenergy.com for more information about these programs. Additionally, 211 is a service that connects millions of people to help with essential needs. Customers can also call our customer care specialists anytime at 1-888-890-5554.
Our focus continues to be on maintaining the reliability of our service and the safety of customers, communities and colleagues. We will continue to work closely with state and federal emergency response teams to support our customers and communities throughout this event.
La seguridad y el servicio al cliente son nuestras prioridades principales en Black Hills Energy. Estamos activamente monitoreando la situación del COVID-19 y tomaremos las medidas necesarias para asegurarnos de poder seguir sirviendo a nuestros clientes y empleados de manera segura. Estamos comprometidos a servir las necesidades de nuestros clientes y a la misma vez tenemos el privilegio y la responsabilidad de proveerle el servicio esencial que nuestra comunidad espera. Estamos listos y comprometidos a continuar sirviendo las necesidades de nuestra comunidad todos los días.
Para mostrar apoyo a nuestros clientes que podrían ser impactados por la respuesta tomada por nuestra nación en respecto al COVID-19, Black Hills Energy estará temporalmente suspendiendo desconexiones por no recibir pago. Entendemos que, debido al tiempo extendido de aislamiento, nuestros clientes podrían enfrentar dificultades financieras que afecten su habilidad de hacer sus pagos a tiempo. Ofrecemos distintas opciones de asistencia a nuestros clientes. Tales como arreglos de pago, facturación presupuesta, y extensiones médicas. Visite nuestro sitio de web www.blackhillenergy.com para más información sobre estos programas. Además, el servicio que ofrece el 211, conecta a millones de gente con sus necesidades. Nuestros clientes también pueden llamar a nuestro servicio al cliente a cualquier hora llamando al 1-888-890-5554.
Nuestro enfoque continúa siendo mantener confiabilidad de nuestro servicio y la seguridad de nuestros clientes, comunidad, y colegas. Continuaremos trabajando estrechamente con los equipos de respuesta de emergencia estatales y federales para apoyar a nuestros clientes y comunidades durante este evento.
Arkansas Public Service Commission disconnect statement official order
We have several online options to assist customers. We encourge you to access your online account to view usage, make payments and more. Our new enhancements make it easier than ever to manage your account digitally.
Don't have an online account yet?
No worries, you can set it up easily below and pay your bill, watch your energy usage and manage your preferences online.
We understand the uncertainty you may be experiencing because of the coronavirus (COVID-19). Now, more than ever, it’s important to prioritize the health and wellbeing of our communities. With that in mind, we’d like to remind you that it’s easier than ever to manage your account online.
Useful information
We rise by lifting others, which is why we support and provide programs to help those who are most vulnerable.
Here you'll find a list of our most common forms. Send us a message if you don't see the form you need.
Complete our form online to request a new service connection for natural gas or electric service.
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